Reason Code N when requesting miles
Apr 17, 2018 | 7:17 pm
#1
Original Poster
Join Date: Mar 2017
Programs: Delta, IHG
Posts: 69
Reason Code N when requesting miles
I bought a FC ticket (p fare) from FLL to DTW to PHX.
Delta cancelled the flight from FLL to DTW in its entirety and then moved me to a different flight. However, that flight conflicted with the one from DTW to PHX. So I called and they changed my entire itinerary to FLL to ATL to PHX. The fare class stayed the same. I noticed after a few days I never received my miles for the flight. I did a request mileage and it brought up Code Reason N and that I don't get miles for the trip.
I sent via the complaint form asking why I do not get mileage for it but that was about 30 days ago so I don't have much faith in them responding that way. Is there another way I can go about trying to get miles for this trip?
Delta cancelled the flight from FLL to DTW in its entirety and then moved me to a different flight. However, that flight conflicted with the one from DTW to PHX. So I called and they changed my entire itinerary to FLL to ATL to PHX. The fare class stayed the same. I noticed after a few days I never received my miles for the flight. I did a request mileage and it brought up Code Reason N and that I don't get miles for the trip.
I sent via the complaint form asking why I do not get mileage for it but that was about 30 days ago so I don't have much faith in them responding that way. Is there another way I can go about trying to get miles for this trip?
Apr 17, 2018 | 7:33 pm
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45 North
Programs: AS Gold 75K, DL GM/MM
Posts: 10,205
I bought a FC ticket (p fare) from FLL to DTW to PHX.
Delta cancelled the flight from FLL to DTW in its entirety and then moved me to a different flight. However, that flight conflicted with the one from DTW to PHX. So I called and they changed my entire itinerary to FLL to ATL to PHX. The fare class stayed the same. I noticed after a few days I never received my miles for the flight. I did a request mileage and it brought up Code Reason N and that I don't get miles for the trip.
I sent via the complaint form asking why I do not get mileage for it but that was about 30 days ago so I don't have much faith in them responding that way. Is there another way I can go about trying to get miles for this trip?
Delta cancelled the flight from FLL to DTW in its entirety and then moved me to a different flight. However, that flight conflicted with the one from DTW to PHX. So I called and they changed my entire itinerary to FLL to ATL to PHX. The fare class stayed the same. I noticed after a few days I never received my miles for the flight. I did a request mileage and it brought up Code Reason N and that I don't get miles for the trip.
I sent via the complaint form asking why I do not get mileage for it but that was about 30 days ago so I don't have much faith in them responding that way. Is there another way I can go about trying to get miles for this trip?
Apr 17, 2018 | 7:40 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 21,129
I would be very surprised if they still don't get back with you. If you pick "past" issue, it puts it dramatically lower in the queue.