Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Delta Air Lines | SkyMiles
Reload this Page >

Delta - I am done... until you make C+ / exit rows actually available on short notice

Community
Wiki Posts
Search

Delta - I am done... until you make C+ / exit rows actually available on short notice

Thread Tools
 
Search this Thread
 
Old Jan 26, 2018, 5:40 pm
  #76  
 
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
Most planes have a few C+ bulkhead seats that are held back for special needs people and the upgrades go out on the day of flight. I've had that happen to me when I had to take a different flight due to IROPS and ended up in a bulkhead aisle. So, it's not like everything is taken prior to the flight.
SJC ORD LDR is offline  
Old Jan 26, 2018, 6:11 pm
  #77  
Original Poster
 
Join Date: Jan 2001
Location: ZRH / SEA, DL PM
Posts: 1,165
Originally Posted by SJC ORD LDR
Most planes have a few C+ bulkhead seats that are held back for special needs people and the upgrades go out on the day of flight. I've had that happen to me when I had to take a different flight due to IROPS and ended up in a bulkhead aisle. So, it's not like everything is taken prior to the flight.
I have not see it. On domestic flights C+ seats suddenly open up before departure usually because of upgrades to F.
AntonS is offline  
Old Jan 26, 2018, 6:14 pm
  #78  
 
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Originally Posted by AntonS
I have not see it. On domestic flights C+ seats suddenly open up before departure usually because of upgrades to F.
Agree. At most I see 1 C+ seat held for the gate (if any). Incidentally, no one usually gets upgraded as someone on standby seems to clear into it most of the time.
ethernal is offline  
Old Jan 26, 2018, 6:26 pm
  #79  
 
Join Date: Aug 2006
Location: SJC
Programs: DL PM MM, Marriott Titanium
Posts: 3,276
Originally Posted by ethernal
Agree. At most I see 1 C+ seat held for the gate (if any). Incidentally, no one usually gets upgraded as someone on standby seems to clear into it most of the time.
Typically, I think it's 2 - 3 seats. Of course if there is someone that requires those seats, they are taken. But, the one time I was had to upgrade at the gate for C+, I was #1 with 2 remaining as a DM on a 717. So, my experience was actually fine.
SJC ORD LDR is offline  
Old Jan 29, 2018, 7:49 am
  #80  
 
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
Originally Posted by AntonS
I have not see it. On domestic flights C+ seats suddenly open up before departure usually because of upgrades to F.
They definitely hold back those seats, they don't sell them so if you are just trying to look to see if the cabin is sold out you won't see it but if you look at the upgrade list on the app there's almost always 2 C+ seats open up until the day of the flight.
Zeeb is offline  
Old Feb 21, 2018, 12:09 am
  #81  
Original Poster
 
Join Date: Jan 2001
Location: ZRH / SEA, DL PM
Posts: 1,165
Another DL flight (JFK-SEA, 6 days advance purchase, expensive tixket) and only middle C+ left. At least this time I got exit row.

​​​​I am really curious who takes all C+, if its Platinum/Diamond members who get it for free at booking or C+ sales? Based on my place on upgrade list as PM on several flights with full C+, I strongly suspect that 70% or more C+ are taken by PM / DM.
  • I think DL should just stop free upgrades to C+ at booking and offer discount to elites, like 50% discount (50% of difference between Y and C+) for PM/DM, 25% discount for GM.
  • Inventory management should do better job at pricing C+ to maximize revenue and leave a few window/isle seats for expensive tickets and IRROPs.
  • Upgrades for elites should only work Y => C+ or C+ => F. No double upgrades Y => F. It will add insentive for elites to pay for C+ at discounted rate and F upgrades will be much easier to get.
  • Disallow upgrades to C+ middles to eliminate stupid lottery for elites who are not willing to pay for C+. Alaska model of upgrading isle => isle and window => window only is just fine too.

I realize that some if you would jump ship with this model, but does Delta really care? If elite pax is not willing to pay $50 for C+ for better seat and a fair chance of upgrade, they are too price sensitive anyway. Making C+ more available and upgrades more predictable , Delta would attract elites who value consistency and availability over a small price difference.

Last edited by AntonS; Feb 21, 2018 at 5:59 am
AntonS is offline  
Old Feb 21, 2018, 8:33 am
  #82  
 
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
Originally Posted by AntonS
Another DL flight (JFK-SEA, 6 days advance purchase, expensive tixket) and only middle C+ left. At least this time I got exit row.

​​​​I am really curious who takes all C+, if its Platinum/Diamond members who get it for free at booking or C+ sales? Based on my place on upgrade list as PM on several flights with full C+, I strongly suspect that 70% or more C+ are taken by PM / DM.
  • I think DL should just stop free upgrades to C+ at booking and offer discount to elites, like 50% discount (50% of difference between Y and C+) for PM/DM, 25% discount for GM.
  • Inventory management should do better job at pricing C+ to maximize revenue and leave a few window/isle seats for expensive tickets and IRROPs.
  • Upgrades for elites should only work Y => C+ or C+ => F. No double upgrades Y => F. It will add insentive for elites to pay for C+ at discounted rate and F upgrades will be much easier to get.
  • Disallow upgrades to C+ middles to eliminate stupid lottery for elites who are not willing to pay for C+. Alaska model of upgrading isle => isle and window => window only is just fine too.

I realize that some if you would jump ship with this model, but does Delta really care? If elite pax is not willing to pay $50 for C+ for better seat and a fair chance of upgrade, they are too price sensitive anyway. Making C+ more available and upgrades more predictable , Delta would attract elites who value consistency and availability over a small price difference.
Basically you just want a model that exactly fits your travel patterns. Nothing wrong with wanting that, but don't expect anybody else to think its a good idea.
Spiff, Keith2004, Seabilly and 1 others like this.
Zeeb is offline  
Old Feb 21, 2018, 9:04 am
  #83  
FlyerTalk Evangelist
 
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
Just another thread of 'change the process so it benefits me most and screws other pax'...
rylan is offline  
Old Feb 21, 2018, 9:55 am
  #84  
 
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Originally Posted by rylan
Just another thread of 'change the process so it benefits me most and screws other pax'...
Say what you want (I don't necessarily fully agree with OP's solution posted earlier today) but it is highlighting a very real problem that Delta needs to resolve. It makes no sense for me to pay $1000 for a domestic ticket - certainly one of the highest paying customers on the flight (incl. many of those in First as connecting first is usually less than what I pay for Y-) and sit in a Y- middle seat which is an extremely common scenario for me. I avoid Delta whenever humanly possible for this reason.
ethernal is offline  
Old Feb 21, 2018, 10:05 am
  #85  
pvn
Suspended
 
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
You're a DM and "avoid Delta whenever humanly possible"? Where are you flying to/from that nobody else services?
pvn is offline  
Old Feb 21, 2018, 10:12 am
  #86  
 
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Originally Posted by pvn
You're a DM and "avoid Delta whenever humanly possible"? Where are you flying to/from that nobody else services?
I live in Atlanta and will naturally default to a non-stop option, which is regrettably usually Delta. I get that they are going to ream me for being a hub captive. That's why I end up paying $1200 for tickets. I can rationalize that. I can't rationalize how that $1200 and top status ends up with me in a middle seat in Y when it's not a last minute booking. If I spend all weekend before my flight I can sometimes swing a window or aisle seat from people changing their flights, but I feel like I shouldn't have to spend all weekend fighting for an aisle seat in Y-.

I fly AA to PHX and DFW. I fly UA to SFO (and EWR, and ORD where possible but I don't do much East coat travel anymore). I fly Alaska to SEA. For international I fly whatever airline makes the most sense (which usually is not Delta).

Diamond is easy to get if you fly a lot of transcon. I flew around 250-300K BIS miles last year across all carriers (with probably 80-100K of that international).
ethernal is offline  
Old Feb 21, 2018, 10:20 am
  #87  
 
Join Date: Aug 2016
Location: DTW / SJC
Programs: AA EXP, DL DM, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 764
Originally Posted by ethernal
If I spend all weekend before my flight I can sometimes swing a window or aisle seat from people changing their flights, but I feel like I shouldn't have to spend all weekend fighting for an aisle seat in Y-.
I'd advise getting an ExpertFlyer subscription, and setting seat alerts.
ijgordon and btonkid12345 like this.
aacar is offline  
Old Feb 21, 2018, 10:44 am
  #88  
 
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Originally Posted by aacar
I'd advise getting an ExpertFlyer subscription, and setting seat alerts.
Thanks - that's a good idea.
ethernal is offline  
Old Feb 21, 2018, 11:17 am
  #89  
 
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
Originally Posted by AntonS
upgrading isle => isle
For some reason, this reminds me of:



As someone who flies both AA and DL, I feel like there should be a compromise between "let's save an unrealistically high number of (often aisle or window) seats until check-in" and what DL does. Both airlines tend to screw non-status pax on a close-in booking.

Over on the AA forum, I've seldom heard an elite complain about not being able to find a decent seat in Y close-in. Granted, it may also have to do with MCE prices being relatively high IMO.
FlyerWx is offline  
Old Feb 21, 2018, 11:17 am
  #90  
FlyerTalk Evangelist
 
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
Guess what, last minute tickets are expensive. Do you expect the airline to hold a seat just in case you buy a ticket, when they can get other people to pay for them earlier? Or if the tickets are really that expensive, then buying up to first is probably not much more.

EF is great for seat alerts as mentioned.
rylan is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.