VDB compensation not as expected

Old Dec 22, 17, 10:23 am
  #1  
Original Poster
 
Join Date: Apr 2015
Posts: 110
Question VDB compensation not as expected

My 20 year old son agreed to VDB out of BHM airport last week. In exchange he was promised an email where he can choose his compensation in the amount of $400. Instead he received future flight credit in that amount (no email, we found it in his wallet in skymiles account). He has no use for this, as I buy all his tickets using my miles.

I talked to GA in MSP this week when I traveled about the situation and they told me to call CS, which is what he did. CS told him to talk to corporate. He just got off the phone with corporate and basically they told him that what he got is not negotiable and that he signed a document that he agrees to compensation. When he challenged them regarding this, the person on the line just kept repeating: this is not negotiable, take it or leave it.

He would have never agreed to be inconvenienced and delayed for $400 future flight credit. It was a very early flight he had to wake up at 3 am to take and he wanted to get home ASAP. As I said, there is no value to him in this nor is it to me.

My question is, does he have a recourse. He wanted to complain to DOT, but I told him to hold his horses before we find out if it is even under DOT purview. I am sure if he complains to Delta, they will throw some miles at him which once again will be useless. Any advice how and if to proceed?
DiamondInTheRough is offline  
Old Dec 22, 17, 10:25 am
  #2  
 
Join Date: Dec 2012
Location: JFK/LGA
Programs: DL DM, HH Gold, SPG Platinum 100, National Executive Elite
Posts: 1,685
Iím confused. You buy his tickets with your miles, so I assume he flies Delta every now and then. Why not use the credit to buy his next ticket instead of using your miles?

As far as recourse, unless you have the documents he was given as part of the VDB, I donít think youíll have much of a case. It seems more of a he-said/she-said kind of thing.
suvayanr is offline  
Old Dec 22, 17, 10:52 am
  #3  
 
Join Date: Jul 2009
Programs: none
Posts: 1,542
The first question is:either (A) he signed the agreement or (B) he didn't.

If it is A, you're out of luck. If it's B, keep trying.

Get the answer to the question first.
bonoman and jjmiller69 like this.
Allan38103 is offline  
Old Dec 22, 17, 11:13 am
  #4  
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,192
As suvayanr notes, there's value in his next travel as you wouldn't need to use miles (or as many miles).

You noted he volunteered, but then state he wouldn't have volunteered for a $400 flight credit. What compensation and amounts did he think would be available to him in the email?
3Cforme is offline  
Old Dec 22, 17, 11:35 am
  #5  
 
Join Date: Jun 2004
Location: ATL
Programs: Delta Plat
Posts: 5,903
I assume the VDB voucher could be applied to a ticket for Daddy DiamondInTheRough?

If OP really wants to fight the issue though I would ask for a copy of the signed agreement.(presuming OP's son did not keep it). Sounds like a real difficult fight though as even the OP did not assert he was promised cash, only a choice provided by DL. Such would likely be a choice between a $400 voucher and 40K SM (or whatever).
exwannabe is online now  
Old Dec 22, 17, 11:48 am
  #6  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 91,835
Originally Posted by exwannabe View Post
I assume the VDB voucher could be applied to a ticket for Daddy DiamondInTheRough?

If OP really wants to fight the issue though I would ask for a copy of the signed agreement.(presuming OP's son did not keep it). Sounds like a real difficult fight though as even the OP did not assert he was promised cash, only a choice provided by DL. Such would likely be a choice between a $400 voucher and 40K SM (or whatever).
Isn't DL still letting inconvenienced passengers choose a gift card from Amazon, Target, etc. instead of DL gift cards? When DL started doing this, it was very well received. My guess is that this is the offer the OP took, not an expectation of either cash or miles.
MSPeconomist is offline  
Old Dec 22, 17, 11:59 am
  #7  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond, Cholula General Member
Posts: 20,294
Originally Posted by MSPeconomist View Post
Isn't DL still letting inconvenienced passengers choose a gift card from Amazon, Target, etc. instead of DL gift cards? When DL started doing this, it was very well received. My guess is that this is the offer the OP took, not an expectation of either cash or miles.
Only from a few markets. The only ones I know of are MSP and BOS.
indufan is offline  
Old Dec 22, 17, 12:08 pm
  #8  
pvn
Suspended
 
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
"agreed to VDB"

"wanted to get home ASAP"

hmm
Kevin AA and firecracker725 like this.
pvn is offline  
Old Dec 22, 17, 12:18 pm
  #9  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 49,992
As a starting point, what is it that you or he wants? The only time these credits are worthless is for people who can't use them and it sounds as though he can.

Why even ask here until you know the facts? What did the document he signed say? If he agreed in writing to whatever it is that DL offered, perhaps even specifically to flight credit, that is the end of it. If your son wants to sue the individual DL employee who made the commitment, he can do that.

But, if the document says that the son gets a choice, then that's what DL owes him.

Presuming that the son didn't snap a picture of the document, I would simply ask the next GA you bump into at a non-busy time to print one off for you so you can see what it says. It's always possible that the son got a different form, but it's a starting point.

Once you have the form, you will know whether you pursue DL in writing, file a DOT complaint or he sues in SCC.
Often1 is online now  
Old Dec 22, 17, 12:29 pm
  #10  
 
Join Date: Sep 2017
Location: SFO
Programs: UA Silver, AA Platinum, Alaska MVP, Hyatt Discoverist, National Executive
Posts: 111
IMO it's not worth yours our your son's time to fight this further. Feel lucky you got some compensation, most people don't even get that. The voucher has value as follows -

Option 1 - instead of using your miles, buy your son's next flight using this voucher. Mind the expiration date.
Option 2 - if the voucher allows, use it to buy a ticket for someone else
Option 3 - if the voucher allows, try selling it on ebay
Option 4 - if the voucher or Delta allows, donate it and get a tax benefit, if you itemize your deductions

all four options have value.
viperbrown is offline  
Old Dec 22, 17, 12:35 pm
  #11  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 91,835
Originally Posted by viperbrown View Post
IMO it's not worth yours our your son's time to fight this further. Feel lucky you got some compensation, most people don't even get that. The voucher has value as follows -

Option 1 - instead of using your miles, buy your son's next flight using this voucher. Mind the expiration date.
Option 2 - if the voucher allows, use it to buy a ticket for someone else
Option 3 - if the voucher allows, try selling it on ebay
Option 4 - if the voucher or Delta allows, donate it and get a tax benefit, if you itemize your deductions

all four options have value.
AFAIK all DL vouchers are nontransferable, so Options 2, 3, and 4 are precluded.
MSPeconomist is offline  
Old Dec 22, 17, 12:36 pm
  #12  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 91,835
Originally Posted by indufan View Post
Only from a few markets. The only ones I know of are MSP and BOS.
I got a "you can choose the gift card you want" offer from DL by phone when I called afterward to point out an issue, IIRC about a DeltaConnection flight from MSP.
MSPeconomist is offline  
Old Dec 22, 17, 12:47 pm
  #13  
 
Join Date: Jun 2004
Location: ATL
Programs: Delta Plat
Posts: 5,903
Originally Posted by MSPeconomist View Post
AFAIK all DL vouchers are nontransferable, so Options 2, 3, and 4 are precluded.
Non-transferable does not imply one can not spend it on another's ticket. Miles are non-transferable as an example.

Edit: So option 2 is in play AFAIK. Agree with you on 3 and 4.

Last edited by exwannabe; Dec 22, 17 at 12:54 pm
exwannabe is online now  
Old Dec 22, 17, 12:53 pm
  #14  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 91,835
Originally Posted by exwannabe View Post
Non-transferable does not imply one can not spend it on another's ticket. Miles are non-transferable as an example.
You can if the other person's ticket is on the same PNR as your ticket, in which case the voucher credit will be split equally.
MSPeconomist is offline  
Old Dec 22, 17, 12:57 pm
  #15  
 
Join Date: Nov 2008
Programs: DL DM, MM; Marriott Plat
Posts: 395
Originally Posted by exwannabe View Post
Non-transferable does not imply one can not spend it on another's ticket. Miles are non-transferable as an example.
Here is a quote from one of my VDB vouchers -
  • Redemption/Transferability: eCredit is non-transferable unless assigned to someone traveling with the original eCredit owner on the same reservation at the time the eCredit is being redeemed. Delta assumes no responsibility for unauthorized use of the eCredit by any person who presents it for redemption. A maximum of one eCredit per passenger may be applied and used on one ticket.
This is pretty standard for Delta VDB vouchers so you see they are very limited in who can use them. I think this was a response to people selling them on Craigslist and then claiming they were stolen and the buyers blaming Delta. United's are truly transferable, my wife used one I got from them.

You can use SkyMiles to buy a ticket for someone else but you cannot freely transfer them into another person's account.
Paplover is offline  

Thread Tools
Search this Thread
Search Engine: