Delta Purser Thanks Every Single Medallion on Flight (RDU-CDG)
Oct 29, 2017, 3:31 am
#1
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Delta Purser Thanks Every Single Medallion on Flight (RDU-CDG)
I was flying RDU-CDG on Friday night and was seated in 36F, the door 3 exit row. As we were nearing Paris I saw the purser go over to 36B, extend his hand and thank the passenger sitting there. I thought it was odd someone with high status was all the way in the back instead of in C+. Then the purser came to me and said "Mr. CMK10? Thank you for being a Silver Medallion". I got a handshake. As did the passenger in 36E who was also Silver.
This flight was pretty elite heavy so he really took his time going to every passenger, especially those of us who are merely Silver and rarely noticed by anyone. I was very impressed by his gesture.
This flight was pretty elite heavy so he really took his time going to every passenger, especially those of us who are merely Silver and rarely noticed by anyone. I was very impressed by his gesture.
Oct 29, 2017, 4:39 am
#3
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this is a nice gesture, i wonder if it has anything to do with the renewed focus that DL has put on RDU. in a few recent flights in and out of there, i've been personally recognized at check in with a thank you and a hat tip to my also piddly DL status. perhaps it is just coincidence.
they seem to really be trying to put the squeeze on WN and AA there across the board, plus the side benefit of kicking AS in the cajones with their SEA-RDU nonstops.
they seem to really be trying to put the squeeze on WN and AA there across the board, plus the side benefit of kicking AS in the cajones with their SEA-RDU nonstops.
Oct 29, 2017, 5:00 am
#4
Join Date: Jan 2013
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I always love stories like this because they are of employees going above and beyond. I enjoy that in any industry/job - or anytime someone seems to apparently still care in our transient society. Not every purser does this, but he did. Not every FA remembers first class passenger names while serving them on a flight, but some still do. Not every FA thanks F or J passengers prior to landing, but some do. Not every Captain speaks to the F cabin in person prior to a flight departing, but some do. And these are just the onboard folks. There are Sky Club, ACS, Reservations, and many others behind the scenes who we’ll never interact with who go above and beyond, too. Great job to this purser! Keep it up.
Oct 29, 2017, 8:13 am
#6
Join Date: Nov 2015
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I think it has something to do with the new FA app. It shows the list of medallion members on board with seat assignment. Two weeks ago on my DEN-SEA, FA came to me, showed me on her screen and thanked me for the business. That was a nice gesture. She only went to a couple of people, though, including me.
Oct 29, 2017, 10:24 am
#9
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Oct 29, 2017, 10:34 am
#11
In Memoriam, FlyerTalk Evangelist
Original Poster
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
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Posts: 33,857
I always love stories like this because they are of employees going above and beyond. I enjoy that in any industry/job - or anytime someone seems to apparently still care in our transient society. Not every purser does this, but he did. Not every FA remembers first class passenger names while serving them on a flight, but some still do. Not every FA thanks F or J passengers prior to landing, but some do. Not every Captain speaks to the F cabin in person prior to a flight departing, but some do. And these are just the onboard folks. There are Sky Club, ACS, Reservations, and many others behind the scenes who we’ll never interact with who go above and beyond, too. Great job to this purser! Keep it up.
Oct 29, 2017, 2:27 pm
#12
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Last night I got a thank you card from the crew on DL404. The purser had a few more, but my wife, who is a GM, didn't get one.
Oct 29, 2017, 3:35 pm
#13
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Although my favorite bit of airline personalization was once (1970) when I was flying LAX-PHL in AA F class with my parents. When we boarded, there were nametags with our names attached to the seats we had selected. I thought that was really cool at the time, and I think my parents enjoyed it too.
Oct 29, 2017, 4:01 pm
#14
Join Date: Jun 2004
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(No I did not say, "A seat in First Class")
Oct 29, 2017, 5:14 pm
#15
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Had a really good FA from SLC-ATL a few days ago. He personally thanked everyone and acknowledged their status. Should probably send in a compliment since he was top notch from take off to landing.