Turned away at KLM Crown Lounge... new "enhancement"?
Apr 2, 2018, 3:23 pm
#47
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Apr 3, 2018, 6:07 am
#48
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No. Arrival access is technically only given at cities with an arrival lounge. Ie LHR.
To have access otherwise you need to be continuing onward. Who that flight is on, class of service and if on separate ticket are things that can cause the answer to change.
To have access otherwise you need to be continuing onward. Who that flight is on, class of service and if on separate ticket are things that can cause the answer to change.
Jun 12, 2018, 8:12 am
#51
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Flying on DL in Y tomorrow but since it's ex-AMS, I had to check-in via KLM. The KLM ticket shows me a DL Silver but I bumped up to DL Gold on my TATL on Saturday (which is reflected on the DL app and on Delta.com both on the tracker and in all other aspect).
Concern is with lounge access at AMS tomorrow -- will they accept my digital DL Gold card as proof of STE+ or will I likely be out of luck since the KLM system has not updated my DL number to reflect DL Gold instead of DL Silver.
Oddly the KLM ticket does correctly reflect "SKY" which is accurate (and I'm not in C+ because only middle seats were left).
Concern is with lounge access at AMS tomorrow -- will they accept my digital DL Gold card as proof of STE+ or will I likely be out of luck since the KLM system has not updated my DL number to reflect DL Gold instead of DL Silver.
Oddly the KLM ticket does correctly reflect "SKY" which is accurate (and I'm not in C+ because only middle seats were left).
Jun 12, 2018, 8:40 am
#52
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Honestly I am not surprised, however. KLM is a very odd duck to me, since I always have phenomenal FAs and onboard service with them, but most of the time their ground staff are downright vile in AMS, certainly accounting for the worst airline customer experiences I've ever had. Maybe I've just had bad luck
Honestly I am not surprised, however. KLM is a very odd duck to me, since I always have phenomenal FAs and onboard service with them, but most of the time their ground staff are downright vile in AMS, certainly accounting for the worst airline customer experiences I've ever had. Maybe I've just had bad luck
Jun 12, 2018, 11:03 am
#53
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Flying on DL in Y tomorrow but since it's ex-AMS, I had to check-in via KLM. The KLM ticket shows me a DL Silver but I bumped up to DL Gold on my TATL on Saturday (which is reflected on the DL app and on Delta.com both on the tracker and in all other aspect).
Concern is with lounge access at AMS tomorrow -- will they accept my digital DL Gold card as proof of STE+ or will I likely be out of luck since the KLM system has not updated my DL number to reflect DL Gold instead of DL Silver.
Oddly the KLM ticket does correctly reflect "SKY" which is accurate (and I'm not in C+ because only middle seats were left).
Concern is with lounge access at AMS tomorrow -- will they accept my digital DL Gold card as proof of STE+ or will I likely be out of luck since the KLM system has not updated my DL number to reflect DL Gold instead of DL Silver.
Oddly the KLM ticket does correctly reflect "SKY" which is accurate (and I'm not in C+ because only middle seats were left).
Jun 13, 2018, 1:43 pm
#54
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Thanks -- yep confirming that worked. Lounge dragon scanned my BP and noted that it didn't allow me access but I showed her the card on the DL app and she let me right in without any further hassle.
Oddly not an issue with the priority security lane since the BP noted SKY correctly (even though I'm not sitting in C+)
Oddly not an issue with the priority security lane since the BP noted SKY correctly (even though I'm not sitting in C+)
Last edited by Duke787; Jun 14, 2018 at 12:18 pm
Jun 14, 2018, 6:12 am
#55
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My own recent experience: If you have an overnight at AMS on the same ticket, they will let you in to the lounge after you get off the first segment. I wasn't sure, and neither was the lounge agent, but they let me in after a few minutes.
It's similar to the situation at ATL. The South is known for its hospitality, but for whatever reason the ATL ground staff are nasty.
It's similar to the situation at ATL. The South is known for its hospitality, but for whatever reason the ATL ground staff are nasty.
Last edited by KDCAflyer; Jun 14, 2018 at 6:17 am