Apr 8, 2017, 1:28 pm
Last edit by: Renes Points
Great explanation about Crew Tracking & Scheduling and what went wrong: Post #590
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
[Feel free to edit / add to the timeline of DL events.]
First waver ATL only and only 5-7 and by 11th: https://web.archive.org/web/20170406...perations.html
Second waver "all" hubs and 5-9 and by 16th: https://web.archive.org/web/20170407...perations.html
April 6th COO Gil West apology and blames "unprecedented" ( 5 hour ) storm / weather: http://news.delta.com/chief-operatin...cedented-storm
April 7 & 8 Five things to know list: http://news.delta.com/5-things-custo...tions-saturday
April 7th In midst of service fail Delta devalues SkyMiles with partners: http://www.flyertalk.com/forum/delta...000-miles.html
April 8th updates on operations: http://news.delta.com/operational-re...ontinues-today
April 12th will be $DAL earnings live and should yield more info: http://ir.delta.com/news-and-events/...s/default.aspx
April 9, 11:40 PM (EDT): What appears to be the last cancellation of the meltdown was made for DL2682/10Apr BOS-LGA (717 aircraft)
April 11th - Delta begins to pay out compensation for impacted travelers: http://www.flyertalk.com/forum/delta-air-lines-skymiles/1835970-early-april-operation-disruption-compensation.html
Other coverage of the event:
Pilots board relating to this epic fail: https://www.airlinepilotforums.com/d...-atl-irop.html
Factors compounding delays/cancellations:
- Weather in ATL April 5
- DL terminating interline with AA
- Delta's systems crashing/overloaded
- DL's crew scheduling system crashed [rumor?]
- Rumored short-term power outage in ATL A concourse caused by airport construction some time around Tuesday-Wednesday
Current delay statistics: Flightaware's live flight delay and cancellation statistics
News coverage:
BuzzFeedNews: Delta Has Canceled Thousands Of Flights And Everyone Is In Hell - No spring break is safe. (Posted on April 7, 2017, at 11:59 a.m.)
The Southampton Press: Cancelled Flight Dashes Disney Dream For Hampton Bays Marching Band (April 7, 2017 11:30 AM)
USA Today: Thousands of Delta flights canceled days after storms (Published 8:53 a.m. ET April 8, 2017)
CNN - Delta meltdown: Pilots are on hold, too (Updated 6:52 PM ET, Sat April 8, 2017)
The Wall Street Journal - Delta Struggles to Recover From Last Week’s Storms (April 9, 2017 12:23 p.m. ET)
AJC.com: Delta woes stretch into Sunday with more cancellations (11:57 a.m. Sunday, April 9, 2017)
AJC.com: Why one day of thunderstorms turned into a five-day Delta meltdown (12:01 p.m Sunday, April 9, 2017)
Detroit Free Press: Headaches continue for Delta fliers in Detroit (Published 2:26 p.m. ET April 9, 2017 Updated 5:54 p.m. ET April 9, 2017)
CNN - Delta tries to 'normalize' as flight cancellations continue (Updated 4:06 PM ET, Sun April 9, 2017)
New York Times: Storms, Though Over, Still Disrupt Delta Flights (APRIL 9, 2017)
NewsChannel5.com - Nashville Man's Body Stranded After Delta Flight Chaos (4:24 PM April 9, 2017)
CBS North Carolina: Raleigh parents upset after son’s body stranded during Delta flight chaos (April 9, 2017, 8:14 pm Updated: April 10, 2017, 5:35 am)
AJC.com: Delta reassures customers as delays continue through weekend (5:53 p.m Sunday, April 9, 2017)
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Bloomberg: Delta Delays Drag On, Testing Passengers' Patience (April 9, 2017, 4:10 PM EDT Updated On April 10, 2017, 10:13 AM EDT)
BuzzFeedNews: Delta Suffered "Failure of Crew Tracking Systems" During Cancelled Flight Fiasco - "I feel like we are lost in the system." (Originally posted on April 11, 2017, at 3:28 p.m. Updated on April 12, 2017, at 10:38 a.m. )
Reuters (posted on BusinessInsider): Delta's profit drops 36.3% (Apr. 12, 2017, 7:20 AM)
AJC.com - Accused child rapist caught at airport when flight is delayed (7:39 p.m Thursday, April 13, 2017)
April 5, 2017: Delta cancels 300 flights due to thunderstorm
Apr 10, 2017, 6:15 am
#646
Join Date: Aug 2008
Location: Orf
Programs: AA, Hilton, Delta
Posts: 21
My father's Flight from DTW-ORF was canceled late Saturday night. Delta rebooked him on the last flight Sunday 4/9 24 hours later. He was flying in for a family function that the Delta rebook would have caused him to miss. I bought him a walk up one way ticket on American. What are my chances of getting reimbursed for the American and the unused Delta out bound flight?
Apr 10, 2017, 6:25 am
#647
Formerly known as scootr29
Join Date: Apr 2010
Posts: 977
I drove home from RSW on Wed....Delta rebooked me on flights for Thursday but those got cancelled and then no rebooking after that. Does Delta think I am still at RSW trying to get home? No calls or any follow ups.
Apr 10, 2017, 6:33 am
#648
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,516
Apr 10, 2017, 6:48 am
#649
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
My father's Flight from DTW-ORF was canceled late Saturday night. Delta rebooked him on the last flight Sunday 4/9 24 hours later. He was flying in for a family function that the Delta rebook would have caused him to miss. I bought him a walk up one way ticket on American. What are my chances of getting reimbursed for the American and the unused Delta out bound flight?
Apr 10, 2017, 6:51 am
#650
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,198
So how long until we get an updated 'official' statement from DL about this whole mess? I got a short email a couple days ago apologizing for the poor performance but that was it.
It is obvious that there was a massive scheduling and operational issue on top of the weather. So many flights kept getting delayed by 15 min at a time waiting for crew that were not available or never even knew where to go. I witness this happening all over the place in ATL. There were periods when even the storms cleared that almost nothing was being released for hours.
It is obvious that there was a massive scheduling and operational issue on top of the weather. So many flights kept getting delayed by 15 min at a time waiting for crew that were not available or never even knew where to go. I witness this happening all over the place in ATL. There were periods when even the storms cleared that almost nothing was being released for hours.
Apr 10, 2017, 6:56 am
#651
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,516
I'm wondering if the timing of the DL earnings call (which I think is Wednesday) plays into this. Public companies needs to be cautious what they divulge during the earnings period. I doubt we hear much, if anything, specific prior to the earnings call and Q&A.
Apr 10, 2017, 6:58 am
#652
Join Date: Sep 2013
Programs: DL PM, 1MM, DL SC, Kimpton Inner Circle
Posts: 2,416
In this article from the NYT https://www.nytimes.com/2017/04/09/b...-article-click DL continues to blame the weather and added:
IOW, it's all something/somebody else's fault.
It attributed its continuing troubles to difficulty staffing flights in accordance with federal rules governing how long and how often flight crews can work.
Apr 10, 2017, 7:48 am
#653
FlyerTalk Evangelist
Join Date: Oct 2009
Location: ATL Lost Luggage
Programs: Kettle with Kryptonium Medallion Tags
Posts: 10,308
AJC: Hundreds of stranded bags left at ATL in aftermath of Delta flight cancellations
This morning's news:
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Last night, one of the local television newscasts did a live report from an ATL baggage carousel -- the reporter made a point of saying that most of the bags had "yellow priority" tags on them.
AJC.com: Hundreds of stranded bags left at Hartsfield-Jackson in aftermath of Delta flight cancellations (9:29 a.m. Monday, April 10, 2017)
Last night, one of the local television newscasts did a live report from an ATL baggage carousel -- the reporter made a point of saying that most of the bags had "yellow priority" tags on them.
Apr 10, 2017, 7:51 am
#654
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
.Also, I think we have a new leader in the clubhouse for "Most money made from VDB compensation for one trip"
:Why Delta Air Lines Paid Me $11,000 Not To Fly To Florida This Weekend - Forbes
Apr 10, 2017, 8:00 am
#655
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
DL ops may be getting back to normal today - but it's still before 10AM Eastern.
Sunday, 4/9/17, was again grim. Both data snapshots courtesy of Flightaware. Data are by operating carrier so Delta Connection flights appear under SkyWest, Endeavor, etc.
Sunday, 4/9/17, was again grim. Both data snapshots courtesy of Flightaware. Data are by operating carrier so Delta Connection flights appear under SkyWest, Endeavor, etc.
Apr 10, 2017, 8:21 am
#657
Join Date: Jul 2001
Location: washington, dc
Programs: Delta Million Miler; NWA Refugee; Hilton Gold
Posts: 214
NWAFA has been making reliable posts for over a decade, even going back to the pre-merger days. She has always told it like it is and made it clear when she was only passing on what she had heard. We can do without any personal attacks during this SNAFU, so if you have any facts to report, please do so without any acrimony.
Apr 10, 2017, 10:09 am
#659
Join Date: May 2015
Posts: 2,881
Delta should be thankful for United to grab the ugliest headline there is today.
https://twitter.com/esheikh_/status/851458718353018880
https://twitter.com/esheikh_/status/851458718353018880
Apr 10, 2017, 10:13 am
#660
Join Date: Apr 2017
Programs: AA, DL, WN
Posts: 21
Airlines overall are pushing it. extreme overbooking, squeeze every bit of profit at expense of service. They can lobby for rules to make themselves rich, but this will catch up with them.