Delta Compensation Definitive Thread
Jan 5, 2022, 3:41 pm
#1112
Join Date: Oct 2021
Programs: delta
Posts: 31
Jan 5, 2022, 4:34 pm
#1113
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,345
In late Juyt my wife, son and I were visiting family in Providence and were supposed to fly home, one way, on Delta PVD-DTW-LAS.
Wrote to Delta and said we had $172 in expenses and I'd like to be reimbursed that amount, or in the alternative, get a $400 credit.
Today they sent me travel credits for $400 . . . each. That's $1200 total. I'm pleased with that resolution.
Wrote to Delta and said we had $172 in expenses and I'd like to be reimbursed that amount, or in the alternative, get a $400 credit.
Today they sent me travel credits for $400 . . . each. That's $1200 total. I'm pleased with that resolution.
-RM
Jan 6, 2022, 11:50 am
#1114
Join Date: Jan 2009
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 3,623
Feb 12, 2022, 10:15 am
#1117
Join Date: Jan 2022
Programs: DL, UA, AA
Posts: 1,996
Feb 13, 2022, 8:42 am
#1120
Join Date: Sep 2019
Posts: 42
Currently stuck at JFK. First it was a few minutes delay due to lack of deicing equipment. Delay kept getting longer. An hour goes by and they say they'll start letting people off the plane, but they didn't actually let anyone off for awhile. It's been over 2.5 hours now and some passengers have deboarded and they have no idea when we will get going again.
Is it reasonable to ask for compensation in this case (presumably due to weather)? If so, how much is reasonable?
Is it reasonable to ask for compensation in this case (presumably due to weather)? If so, how much is reasonable?
Feb 13, 2022, 9:12 am
#1121
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,268
I got 5K redeemables last summer without asking for them when a mechanical delay led to a 1+ hour tarmac hold at my destination waiting for a gate to open up.
Feb 15, 2022, 3:39 pm
#1122
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I had a very similar experience happen in August, 2018 (in fact you can scroll back to early September, 2018 to see my post about it in this thread!) and Delta gave me 12,500 miles after I wrote in to complain.
Feb 17, 2022, 6:03 am
#1123
Join Date: Jul 2001
Location: Chevy Chase, MD 20815
Posts: 1,150
Thank you. My son got 5,000 miles without asking the next day (for the 7 hour delay.) I emailed asking for a voucher (before I knew about this) and
have not had a reply.
What is really annoying is on the flight page that shows delays, it says 0 percent delay over 60 minutes. This is false.
have not had a reply.
What is really annoying is on the flight page that shows delays, it says 0 percent delay over 60 minutes. This is false.
Feb 17, 2022, 6:19 am
#1124
Join Date: Oct 2000
Location: Staten Island, NY
Programs: Hilton Diamond, Hyatt Globalist
Posts: 90
I write this as a data point.
On February 4th my connecting flight 774 ATL-JFK suffered a mechanical during taxi. I was in paid F.
After a bit, we were eventually placed at a gate in the international terminal.
About an hour later, we were told we could NOT leave the plane, but gate agents would come onboard to work with pax that had connections to international flights at JFK.
A few hours in, we were told to deplane as there would be an equipment swap and to stay at the gate area. (the cabin temperature had soared to a very uncomfortable level by then)
By this time, there was nothing left to swap my flight to. I really didn't want to anyway as I had 2 checked bags that I'm sure would have become a hassle to retrieve.
While waiting at the gate, I noticed they never unloaded luggage from the aircraft.
Some goldfish, nuts, rice crispy treats, and water were provided at the gate a few hours later, but no meal vouchers were available.
We eventually re boarded the same aircraft, total takeoff delay of 7 hours.
Chatted with Delta while in flight and was offered $25, which I declined.
Called them and was provided two $50 credits, which I accepted.
On February 4th my connecting flight 774 ATL-JFK suffered a mechanical during taxi. I was in paid F.
After a bit, we were eventually placed at a gate in the international terminal.
About an hour later, we were told we could NOT leave the plane, but gate agents would come onboard to work with pax that had connections to international flights at JFK.
A few hours in, we were told to deplane as there would be an equipment swap and to stay at the gate area. (the cabin temperature had soared to a very uncomfortable level by then)
By this time, there was nothing left to swap my flight to. I really didn't want to anyway as I had 2 checked bags that I'm sure would have become a hassle to retrieve.
While waiting at the gate, I noticed they never unloaded luggage from the aircraft.
Some goldfish, nuts, rice crispy treats, and water were provided at the gate a few hours later, but no meal vouchers were available.
We eventually re boarded the same aircraft, total takeoff delay of 7 hours.
Chatted with Delta while in flight and was offered $25, which I declined.
Called them and was provided two $50 credits, which I accepted.
Feb 17, 2022, 5:51 pm
#1125
Join Date: Mar 2015
Location: North Myrtle Beach, SC
Posts: 44
My flight back in January was delayed in PHX by over 2 hrs, caused me to miss the last flight out of ATL, so Delta put me up at the AC hotel, gave me two food vouchers, and today just sent me $100 in airline credit.