Thanks, Delta; Flat Tire Rule
Sep 7, 2016, 2:11 pm
#16
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Sep 7, 2016, 2:30 pm
#17
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There is a "flat tire unwritten rule" which involves waiving the change fee. There is zero entitlement to it and a ton of people who have made the demand only to be met with a blank stare and a thin smile as the fare for the next flight is quoted.
For those who think that it's too much trouble to call in so that the seat can be released, there is absolutely no requirement to do so. Just book a full Y fare and you can refund the ticket 364 days after the flight if you want.
For those who think that it's too much trouble to call in so that the seat can be released, there is absolutely no requirement to do so. Just book a full Y fare and you can refund the ticket 364 days after the flight if you want.
Sep 7, 2016, 2:32 pm
#18
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Sep 7, 2016, 8:23 pm
#20
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I don't know where in ATL it is but anyone traveling alone under 18 that misconnects and needs to wait for a flight the next day (or otherwise gets stuck there overnight) gets taken to a supervised place designed for this as a hotel wouldn't rent a room to someone that age.
Sep 7, 2016, 11:05 pm
#21
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I don't know where in ATL it is but anyone traveling alone under 18 that misconnects and needs to wait for a flight the next day (or otherwise gets stuck there overnight) gets taken to a supervised place designed for this as a hotel wouldn't rent a room to someone that age.
Sep 8, 2016, 6:37 am
#22
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if you open the conversation with an apology, and keep a civilized tone while asking if there is anything the agent can do to help, you are FAR more likely to succeed
Sep 8, 2016, 6:49 am
#23
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It's amazing the number of people that think getting ugly is the way to win a favor. I worked as a CS Director during college, and will never forget the lady that wanted me to approve an exception that would cost the company many hundreds of $. After being told no I normally would listen to whatever excuse. I would then decide based off the response what to do. Lady decided the way to my heart was telling me she was going to come back and kill me while leaving work, and then go and kill my family so we could all be together. What a sweetheart she was. She got an exception to policy alright, we don't normally restrain customers, in this case security restrained her, the police were called and she was arrested.
Last edited by flyerCO; Sep 8, 2016 at 7:03 am
Sep 8, 2016, 7:02 am
#24
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I actually didn't know anything about the Flat Tire Rule. I simply called in expecting to have to pay more miles to rebook my award flight home for the next day. This is why I looked up redemption fares before I called in.
Sep 8, 2016, 7:03 am
#25
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It's amazing the number of people that think getting ugly is the way to win a favor. I worked as a CS Director during college, and will never forget the lady that wanted me to approve an exception that would cost the company many hundreds of $. After being told no I normally would listen to whatever excuse. I would then decide based off the response what to do. Lady decided the way to my heart was telling me she was going to come back and kill me while leaving work, and then go and kill my family so we could all be together. What a sweetheart she was. She got an exception to policy alright, one where the police were called and she was arrested.
Sep 8, 2016, 10:21 am
#26
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I don't know where in ATL it is but anyone traveling alone under 18 that misconnects and needs to wait for a flight the next day (or otherwise gets stuck there overnight) gets taken to a supervised place designed for this as a hotel wouldn't rent a room to someone that age.
This. It's an unmarked side room somewhere in ATL, has cots, games, etc. They gave her an overnight kit and some snack food, IIRC.
She was 17 but I was sure happy to have the assistance. They were firmly in control once they found out she was under 18.