Is requesting C+ upgrade too risky to chance now?
Aug 27, 2016, 7:03 am
#16
Join Date: Oct 2009
Location: West Chester, OH
Programs: Delta SM, Hilton Honors Diamond, Marriott Silver
Posts: 254
That might be the right choice for you, everyone's situation is different. But for me I'll take the couple of extra steps in the WU process over the much worse customer service at AA (IMHO) any time.
Aug 27, 2016, 4:20 pm
#17
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,239
I do the same thing as the other poster, with a couple additional points. I always check the C+ seating chart before selecting the UG at booking. If there are no aisle or window seats, or if I can snag an aisle exit row, I won't check the box. Also, even if you click for the UG to C+ and get hosed, all you need to do is call DL immediately and they'll undo the UG. I did this accidentally on a recent booking.
Aug 27, 2016, 4:28 pm
#18
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,576
As I said, I could have gotten my wires crossed or misunderstood.
Aug 27, 2016, 9:48 pm
#20
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
As a GM I am frustrated that DMs and PMs are (not without good reason, so my frustration is with Delta, to be clear) now just sticking with exit seats more often, preventing some of us lower status folks from one of the piddling benefits we get for 50K BIS miles a year.
The devaluations always roll down hill, don't they?
The devaluations always roll down hill, don't they?
Aug 27, 2016, 11:38 pm
#21
Join Date: Dec 2014
Posts: 1,881
As a GM I am frustrated that DMs and PMs are (not without good reason, so my frustration is with Delta, to be clear) now just sticking with exit seats more often, preventing some of us lower status folks from one of the piddling benefits we get for 50K BIS miles a year.
The devaluations always roll down hill, don't they?
The devaluations always roll down hill, don't they?
Aug 28, 2016, 6:29 am
#22
Join Date: Mar 2010
Location: Minneapolis
Programs: Delta Plat Kool-Aid Drinker, Hyatt Diamond, SPG GM, Marriott GM, Hilton GM, and Priority Club GM
Posts: 1,184
As a GM I am frustrated that DMs and PMs are (not without good reason, so my frustration is with Delta, to be clear) now just sticking with exit seats more often, preventing some of us lower status folks from one of the piddling benefits we get for 50K BIS miles a year.
The devaluations always roll down hill, don't they?
The devaluations always roll down hill, don't they?
Aug 28, 2016, 7:12 am
#23
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
Aug 28, 2016, 7:27 pm
#24
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,907
Aug 28, 2016, 10:13 pm
#25
Join Date: Jul 2012
Posts: 1,079
Flying with my wife and there are two seats next to each other open in C+ but if I list for upgrade, we could end up separated in middle seats in C+ and it is not clear whether we could get our decent seats back after having been "upgraded". Happier to just stay where we are. All this could be avoided if they could just write software that allows rejection of middle seats unless linked to aisle or window for couples or voluntary blocking of upgrade to middle seats. This would prevent separation and still give priority to single flyers for C+ upgrade. Oh well.
Aug 29, 2016, 4:07 am
#26
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
Since there is even a 1% chance of being stuck in a C+ Middle seat I never check the upgrade to C+ option, just FC.
The "free" drink isn't worth it to me when I can be guaranteed an aisle exit row seat.
The "free" drink isn't worth it to me when I can be guaranteed an aisle exit row seat.
Aug 29, 2016, 4:53 am
#27
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
Flying with my wife and there are two seats next to each other open in C+ but if I list for upgrade, we could end up separated in middle seats in C+ and it is not clear whether we could get our decent seats back after having been "upgraded". Happier to just stay where we are. All this could be avoided if they could just write software that allows rejection of middle seats unless linked to aisle or window for couples or voluntary blocking of upgrade to middle seats. This would prevent separation and still give priority to single flyers for C+ upgrade. Oh well.
As has been said before, don't select the C+ upgrade unless you are eligible and the seats you want are available. At T-72 I have seen seats that I want in C+ and then I can select them.
Aug 29, 2016, 4:57 am
#28
Join Date: Oct 2007
Location: Atlanta, GA
Programs: Delta, Hilton, Hertz
Posts: 467
I think one of the fallacy's on this site is that people always say "Where are you going to go?" I think a lot of people are saying they just may book each trip as it's convenient to them, as opposed to saying I need to stear all my business to delta because I like the elite benefits. The Comfort+ was one of the few tangible "worth flying delta for" benefits.
I also don't really understand delta's angle on this separate cabin thing. In the past I would often even as a gold pay to purchase a Comfort+ seat. It was fairly convenient to do, and only required me clicking a couple buttons. I think that as a separate cabin it becomes more trouble than it's worth to buy the seat. I would just see it being easy for them to monetize the cabin if it weren't a separate cabin.
I also don't really understand delta's angle on this separate cabin thing. In the past I would often even as a gold pay to purchase a Comfort+ seat. It was fairly convenient to do, and only required me clicking a couple buttons. I think that as a separate cabin it becomes more trouble than it's worth to buy the seat. I would just see it being easy for them to monetize the cabin if it weren't a separate cabin.
Aug 29, 2016, 7:15 am
#29
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,359
As a GM I am frustrated that DMs and PMs are (not without good reason, so my frustration is with Delta, to be clear) now just sticking with exit seats more often, preventing some of us lower status folks from one of the piddling benefits we get for 50K BIS miles a year.
The devaluations always roll down hill, don't they?
The devaluations always roll down hill, don't they?
My standard is to look at the open seats as soon as I get my ticket, if there are aisles open I'll click the "upgrade to C+" button and in that case the upgrade processes automatically (presumably because if there are any aisles left then there is enough inventory left for an upgrade). If there aren't any C+ aisles open I just find the best seat I can in the back and leave the upgrade unchecked.
This C+ "upgrade" thing has a material impact on their customers and I'm almost at the point I'd rather they just got rid of C+ all together so those rows become open for everyone at booking.
Aug 29, 2016, 7:33 am
#30
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060