sig05

20K medallion bonus, but no $200 comp yet for cancelled flight on Tuesday. No email from Delta - sent my own request for comp to the wecare URL. DL issued me an ecredit for my cancelled flight, but subtracted $200 for no show on a rebooking. DL CSR told me that I would have a full refund to my CC, so will need to call again.

dinanm3atl

Yah. Will see what comes and reply from there.

Stgermainparis

What do you want by way of compensation beyond the 20k/$200. Not judging! Just curious.

KingBraden

At a minimum I want a flight credit for the airfare, a credit for the hotel I could not use (and could not cancel because they did not cancel my flight until 3am after telling me from 10pm until 3 am it was not cancelled). I had changed this flight the week before just to make an 8am meeting. I do not expect them to pay me the actual impact of missing the meeting but I would like something to acknowledge to the value of the weeks I spent preparing for it and the people who were supposed to be there. I gave them a dollar amount, though I would also accept them giving me a flight credit equal to all the change fees I have paid in the last two years (which is probably close to $3000).

I picked Delta for reliability, I live in a non-hub city and do not price shop (unless it is unreasonable). At this point I am better switching to American that operates a hub where I am. American may be slightly worse on on-time rates but I plan my travel to deal with that possibility. If Delta wants me to stay they need to let me know I am a valued customer and they will do what it takes to make this right.

MSPSKI

This is what i just sent Delta. Clearly reaching but you know what they say--you never get what you dont ask for.:

My flight was cancelled the morning of August 8th 2016
I was rebooked on a flight 13 hours later on DL2503.
The flight was scheduled to leave at 6:50AM and i was moved to 8:05PM.
This resulted in loosing the entire day on Monday. I had meetings planned. This was almost a trip in vein.
I ended up taking (2) uber rides totaling $67.22 that were unnecessary.

Then: My new flight on DL2503 was delayed 3.5 hours. Scheduled for 8:05pm, actual departure was 11:45pm.
I did not arrive into orlando until 3:26AM. I did not arrive at my hotel until after 4:00AM. My hotel was $76.84.

In total i was delayed about 20 hours.
As you can imagine my week was exhausting having arrived in at 4:00AM to start a long week of work.

I have been a longtime skymiles member and was gold from about 2011-2015.
In fact i have paid business class to germany in a few weeks that i am very excited about to help get that status back.

I realize this was a widespread issue with many thousands affected.
However given my loyalty and the exceptional delays i believe warrant additional compensation.

I am requesting the following:
(2) x $200 certificates for the delays incurred.
Roughly $250 in certificates for MSP-MCO that was horribly delayed (that portion of the ticket cost)
Roughly $150 in certificates for reimbursement of unnecessary ride and hotel costs.
100,000 skymiles as a good will gesture.

If you would like to reach out and discuss my experience please call xxxxxxx or email at xxxxxxx
Furthermore if you would like receipts documenting expenses let me know and i can upload as needed.

Thank you in advance,
MSPSKI

Stgermainparis

Thanks for posting specifics! We had a 27 hour delay at connection in ATL. I asked for $200 voucher pp, 30k points pp (cost of our OW award ticket from London) and hotel reimbursement. So far I received the email re $200 voucher but did not receive the 20k. I also have had no other communication from Delta.

guller

Does anyone know if the compensation would be provided for each passenger or just for each reservation?

I was traveling with my wife on award tix and I received the $200. I did not enter my wife's skymiles # since it was on award tix and we wouldn't get any miles anyway.

Did anyone receive comp for each pass?

banness

I have still not received anything. I filled out the form, responded to their survey on the delay and spoke to them. On Monday I was delayed 4 hours, eventually cancelled flights, couldn't get flight out until Wednesday. The only thing I have received is an email apology.

aubreyfromwheaton

Your letter is too long and won't be read.... TL;DR

Your request for 100k skymiles is counterproductive and ridonkulous.

You might get $200 + 7500 skymiles as well as a note conveying they could only imagine your shock and disappointment.

They don't care about your previous elite status.

aubreyfromwheaton

delta's bad service is worse than SPIRIT!

MSPSKI

Im not in this game for the initial response; of course it wont be read. Its about establishing a narrative and then escalating to somebody who is empowered to respond to outlined request. Then the negotiation begins. That is how you write a complaint that will get you somewhere.

I posted mine as a example for others that may fine it helpful. You opinions are not to be taken as fact.
I however will for the good of the community update with facts good/bad or otherwise on results as they play out.

MSPSKI

Thanks for the key insight!!
Add it the the dictionary. Its a fact!

TommyD2

Exact same. Delay, delay, then cancel. Then rebook, then delay, delay, etc.

Only got "We're sorry" email. No voucher, no miles, nada.

Weird.

bmw303

same. so far no certs, no emails other than the "we're sorry" email. And I was affected on both days with two different confirmation numbers (the 8th and 9th -- flight in was on 8th , return was on 9th).

I expected a little better from Delta, but I'm going to give them the benefit of the doubt for a little longer.

dinanm3atl

End of day today, Monday the 15th, will be 7 days since I sent first customer service request via website. Surprised no reply at all. Wednesday will be 7 days for the second one.

Missing MQMs from being forced to change routes. Delays. Etc.