@DeltaAssist merging with @Delta?
Apr 6, 2016, 10:05 pm
#1
Original Poster
Join Date: Jul 2006
Location: Earth (non-US)
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Posts: 1,343
@DeltaAssist merging with @Delta?
Received this via Twitter PM from @DeltaAssist an hour ago:
"Hi there, we're moving! Please tweet us at our @Delta channel for future assistance. Thanks! *XX"
(initials changed)
Can we expect lowered response times since @Delta is a catch-all? Any other implications?
So far @DeltaAssist seemed IMO to be doing very well, other than Delta hasn't realized that you should generally be able to accomplish any task in any communications channel (ie, I'd rather be able to tweet for booking/cost info, rather than sit on the phone).
[please delete or merge if this has been raised elsewhere, I didn't see in a quick search]
~K
"Hi there, we're moving! Please tweet us at our @Delta channel for future assistance. Thanks! *XX"
(initials changed)
Can we expect lowered response times since @Delta is a catch-all? Any other implications?
So far @DeltaAssist seemed IMO to be doing very well, other than Delta hasn't realized that you should generally be able to accomplish any task in any communications channel (ie, I'd rather be able to tweet for booking/cost info, rather than sit on the phone).
[please delete or merge if this has been raised elsewhere, I didn't see in a quick search]
~K
Apr 6, 2016, 11:39 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
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Posts: 16,298
Apr 7, 2016, 4:47 am
#3
FlyerTalk Evangelist
Join Date: Sep 2000
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