We're sorry. We can't update your Form of Payment right now. Please try again...
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
We're sorry. We can't update your Form of Payment right now. Please try again...
Just a heads up.
Went to DL.dumb to update my CC info (current card expiring soon).
If you go to My Wallet and click on Stored Payment Methods, you are only presented the option to Add Payment Type.
Repeated attempts to do so all resulted in the same response... "We're sorry. We can't update your Form of Payment right now. Please try again later."
Finally called DM line and asked to be connected to on-line support.
Not surprisingly, this is a known, longstanding problem.
To update card info, you must first delete the exiting info, log out, log back in, and add new info.
BTW... There is no obvious button to click for deleting the existing card. But, if you presciently click on the AMEX card logo, a new window appears and provides the Remove Card option.
Went to DL.dumb to update my CC info (current card expiring soon).
If you go to My Wallet and click on Stored Payment Methods, you are only presented the option to Add Payment Type.
Repeated attempts to do so all resulted in the same response... "We're sorry. We can't update your Form of Payment right now. Please try again later."
Finally called DM line and asked to be connected to on-line support.
Not surprisingly, this is a known, longstanding problem.
To update card info, you must first delete the exiting info, log out, log back in, and add new info.
BTW... There is no obvious button to click for deleting the existing card. But, if you presciently click on the AMEX card logo, a new window appears and provides the Remove Card option.
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Just a heads up.
Went to DL.dumb to update my CC info (current card expiring soon).
If you go to My Wallet and click on Stored Payment Methods, you are only presented the option to Add Payment Type.
Repeated attempts to do so all resulted in the same response... "We're sorry. We can't update your Form of Payment right now. Please try again later."
Finally called DM line and asked to be connected to on-line support.
Not surprisingly, this is a known, longstanding problem.
To update card info, you must first delete the exiting info, log out, log back in, and add new info.
BTW... There is no obvious button to click for deleting the existing card. But, if you presciently click on the AMEX card logo, a new window appears and provides the Remove Card option.
Went to DL.dumb to update my CC info (current card expiring soon).
If you go to My Wallet and click on Stored Payment Methods, you are only presented the option to Add Payment Type.
Repeated attempts to do so all resulted in the same response... "We're sorry. We can't update your Form of Payment right now. Please try again later."
Finally called DM line and asked to be connected to on-line support.
Not surprisingly, this is a known, longstanding problem.
To update card info, you must first delete the exiting info, log out, log back in, and add new info.
BTW... There is no obvious button to click for deleting the existing card. But, if you presciently click on the AMEX card logo, a new window appears and provides the Remove Card option.
#4
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
#5
Join Date: Nov 2010
Location: BDL/HPN/JFK/FLL
Programs: DL Diamond Ham Sandwich
Posts: 1,051
Totally OT, but from whom did you manage to get chip + PIN cards in the US?! All my cards are the + signature variant, and that just doesn't cut it in all situations in Europe...
#6
Join Date: May 2009
Location: Seattle, WA
Programs: DL Diamond 1.7MM, Starlux Insighter, Bonvoy Titanium, Hilton Gold, Hertz PC
Posts: 3,953
Andrews FCU issued mine. Their web site is from the dark ages, but the customer service actually isn't bad if you call in. Kind of like our favorite airline. You don't have to be on base to use them - a simple membership in the American Consumer Council makes you eligible.
There's a great FT thread with various card options for true chip and pin. There are a few other good choices - sorry I'm on mobile or I'd dig it up, but I think it's in the Travel Tools forum?
Note the Andrews card is BOTH chip and signature and chip and pin. So used in the U.S., it defaults to signature, but it always works in unattended overseas kiosks that demand a pin too.
There's a great FT thread with various card options for true chip and pin. There are a few other good choices - sorry I'm on mobile or I'd dig it up, but I think it's in the Travel Tools forum?
Note the Andrews card is BOTH chip and signature and chip and pin. So used in the U.S., it defaults to signature, but it always works in unattended overseas kiosks that demand a pin too.
#7
Join Date: Mar 1999
Location: Utah
Programs: DL DM UA AA Hilton Starwood
Posts: 581
Do not know why you don't show it, unless they just fixed in the last hour or so. ????
#8
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2008
Programs: Formaldehyde Medallion DL DieMiles
Posts: 12,646
My point was that it was bizarre to expect someone to intuitively guess that the hidden capabilities were to be accessed that way. Especially, when there is one button conspicuously available for the "Add Payment Type."
Given the prominent display of that button, why should someone assume that clicking the AMEX card image would be the key to finding other buttons?
Poor interface design.
#9
Join Date: Feb 2014
Location: Phoenix
Programs: DL Diamond,1.8 MM; AA Gold
Posts: 189
I'm about to get mine from USAA bank. Seems the US banks are finally getting in line with the rest of the world.