where is the best place to log a serious complaint?
Apr 26, 2015, 8:03 pm
#16
Original Poster
Join Date: Sep 2010
Posts: 91
Well, I am intrigued but doubt anyone here would be shocked. Just post it and we can give you informed feedback (you'll also get some annoying feedback) on how best to move forward.
Your profile doesn't say much and you only have 12 posts, so most people here will automatically assume that you are a noob making a mountain out of an anthill.
Prove us wrong...
Welcome to FT, by the way!
TFD
Your profile doesn't say much and you only have 12 posts, so most people here will automatically assume that you are a noob making a mountain out of an anthill.
Prove us wrong...
Welcome to FT, by the way!
TFD
All I will say is that the incident involved a physical assault and I wasn't involved.
Apr 26, 2015, 8:22 pm
#17
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
Don't you want to hear how the DL apologists want to spin a physical assault? WVFFBVFF ?
Apr 26, 2015, 8:22 pm
#18
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
I have seen airline employees physically and verbally abused, never the other way around. Rude, yes many times - never physical, unless protecting themselves.
I once heard a customer at a UA baggage claim (lost bag) yell at a agent and said he would kick his ask. The agent said I have a break in 20 mins and I will meet you in the parking lot, if you wish. The guy shut his mouth and slithered his way out and fast. The UA agent was about 300 pounds and fit. The PX was about 130 pounds and a whimp.
Apr 27, 2015, 5:13 am
#21
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,690
Just got off a flight where I witnessed the most egregious piece of customer service/treatment from a Delta staff I have ever witnessed. I have never made a complaint to delta and want to know what is the best way to complain where I know I will get a response. (I have platinum status if that matters)
I dont want to post the incident online because I dont want it to degenerate into internet nonsense. Needless to say, I think most people would be shocked at the incident.
Thanks
I dont want to post the incident online because I dont want it to degenerate into internet nonsense. Needless to say, I think most people would be shocked at the incident.
Thanks
Apr 27, 2015, 5:33 am
#22
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Apr 27, 2015, 5:38 am
#23
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
"Dear WearyTravellerMSP,
I am sorry to hear of your experience on < insert flight and/or date here >. We at Delta pride ourselves on our professionalism, and this was certainly not up to the level of either your or our expectations.
I am forwarding your complaint to the Delta.com leadeship team (Larry, Curly, and Moe) who will reach out to you if they require any additional information.
Please accept our sincere apologies for this incident. I am crediting your SkyMiles account with < some number of > miles. We appreciate your loyalty to Delta as a Platinum Medallion member and look forward to serving you again in a truly professional manner on your next flight.
Sincerely yours
A Nony Mouse
SkyMiles Customer Relations"
I am sorry to hear of your experience on < insert flight and/or date here >. We at Delta pride ourselves on our professionalism, and this was certainly not up to the level of either your or our expectations.
I am forwarding your complaint to the Delta.com leadeship team (Larry, Curly, and Moe) who will reach out to you if they require any additional information.
Please accept our sincere apologies for this incident. I am crediting your SkyMiles account with < some number of > miles. We appreciate your loyalty to Delta as a Platinum Medallion member and look forward to serving you again in a truly professional manner on your next flight.
Sincerely yours
A Nony Mouse
SkyMiles Customer Relations"
Apr 27, 2015, 5:38 am
#24
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
Just got off a flight where I witnessed the most egregious piece of customer service/treatment from a Delta staff I have ever witnessed. I have never made a complaint to delta and want to know what is the best way to complain where I know I will get a response. (I have platinum status if that matters)
I dont want to post the incident online because I dont want it to degenerate into internet nonsense. Needless to say, I think most people would be shocked at the incident.
I dont want to post the incident online because I dont want it to degenerate into internet nonsense. Needless to say, I think most people would be shocked at the incident.
Go online and post your negative feedback. Note the date, flt number, seat numbers if appropriate, and anything else you feel is necessary. That said, you are in a sketchy area when you say there was an assault and you were not involved. Without knowing ALL the details, you may be reporting only half the story. Just sayin’…
As for requesting a response, you may get one but don’t be surprised if you don’t.
Apr 27, 2015, 5:41 am
#25
Join Date: Sep 2010
Location: DCA
Programs: AA Plat Pro, DL GM, Marriott LTP
Posts: 563
Apr 27, 2015, 6:15 am
#26
Suspended
Join Date: Dec 2011
Location: RDU
Programs: DL DM, HHonors Diamond, Marriott Platinum, etc etc etc
Posts: 2,341
Just got off a flight where I witnessed the most egregious piece of customer service/treatment from a Delta staff I have ever witnessed. I have never made a complaint to delta and want to know what is the best way to complain where I know I will get a response. (I have platinum status if that matters)
I dont want to post the incident online because I dont want it to degenerate into internet nonsense. Needless to say, I think most people would be shocked at the incident.
Thanks
I dont want to post the incident online because I dont want it to degenerate into internet nonsense. Needless to say, I think most people would be shocked at the incident.
Thanks
What I am saying is like most others Delta gives two SH#%@ about your complaints. You will get a form letter, which I know actually goes through a filter that fills in the right blanks and auto send back.
You want Delta to take a complaint seriously? Record it, post it, get it trending. Once they are publicly embarrassed marketing is forced to respond. Especially if any media even local gets involved. Especially ATL media, when they get a chance they stick it to Delta hard. (Except AJC/WSB (Cox Media) they love DL probably an ad revenue stream thing or something)
Apr 27, 2015, 6:25 am
#27
Join Date: Dec 2004
Location: Ireland, UnderH20, AUA, Brooklyn
Programs: Delta Charter KM, DM180, RW, DM, SC, SkyBonus; HH Diamond, IHG Plt Amb, Global Ent, TWIC
Posts: 2,191
I am sure if you explain how shocked, traumatized, and fearful of the same happening to you on your next DL flight that they will gladly give you some consoling miles.
Apr 27, 2015, 6:45 am
#28
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
If there was an assault and it was onboard, you can and should report it to law enforcement. That could be the FBI or local law enforcement at the origin or termination of the flight.
Customer service may be about follow up internally, but if you are reporting a crime to the carrier, that may be the wrong place to start.
Customer service may be about follow up internally, but if you are reporting a crime to the carrier, that may be the wrong place to start.
Apr 27, 2015, 7:58 am
#29
Join Date: Sep 2010
Location: DCA
Programs: AA Plat Pro, DL GM, Marriott LTP
Posts: 563
You want Delta to take a complaint seriously? Record it, post it, get it trending. Once they are publicly embarrassed marketing is forced to respond. Especially if any media even local gets involved. Especially ATL media, when they get a chance they stick it to Delta hard. (Except AJC/WSB (Cox Media) they love DL probably an ad revenue stream thing or something)
If you noticed, the OP doesn't even want to post details here, so not sure why you think they'd go public. This option removes due process and puts Delta and the assaultee in a bad situation.
Apr 27, 2015, 8:00 am
#30
Join Date: Sep 2010
Location: DCA
Programs: AA Plat Pro, DL GM, Marriott LTP
Posts: 563
This isn't about miles or a refund because you didn't receive a service that you paid for. This is a crime and the OP would like to make Delta aware of what happened. I love how everything is about getting miles or "sticking" it to Delta.