Apr 24, 2015, 10:03 am
Last edit by: dorisrpas
This problem applies to the Delta app for both Android and iOS users, where seat maps cause "I'm sorry, the app has experienced technical error" message and returns to previous screen. Pertinent posts below with newest at the top.
Please update this Wiki as updates, work-arounds are available for both Android and iOS. Since for those of us affected, this is more than an annoyance. Come on Delta IT - GET THIS FIXED !
#20 - 4/23 4:23 pm
#4 - 4/22 6:07 pm
#2 4/22 5:36 pm
#1 - 4/22 4:58 pm
Please update this Wiki as updates, work-arounds are available for both Android and iOS. Since for those of us affected, this is more than an annoyance. Come on Delta IT - GET THIS FIXED !
#20 - 4/23 4:23 pm
I spoke to the web help desk in Dallas today and they said the issue mainly effects Diamond and Platinum flyers...IT has known about the issue for 2 weeks and yes the fix did not work.....
for my upcoming trip which has 6 segments, I can view seats on segments 2 and 3 only..all the others get the "i'm sorry" error message
for my upcoming trip which has 6 segments, I can view seats on segments 2 and 3 only..all the others get the "i'm sorry" error message
I went back and tried my next couple of trips and used the segment seat change option. On one trip the 3rd segment gave me a seat map. On another trip the 2nd and 4th segments gave me maps. All other segments gave me an error. Using the main change seat selection gave me errors for all the days of all my trips.
For me it is a particular flight. I have 5 flights in 2 days, and flight #3 always gives error message that app has experienced problem. The other 4 flights, no problemo.
For the last couple of weeks I get an error message whenever I try to look at a seat map for any of my reservations on the Delta App on my Samsung running Android version 4.4.2. I've tried reinstalling the App with no success.
Seatmap Issues on Android and iOS
Apr 22, 2015 | 3:58 pm
#1
Original Poster
Join Date: Nov 2012
Programs: Delta DM, MM United MM, Marriott P for life
Posts: 122
Seatmap Issues on Android and iOS
For the last couple of weeks I get an error message whenever I try to look at a seat map for any of my reservations on the Delta App on my Samsung running Android version 4.4.2. I've tried reinstalling the App with no success. Is anyone else having the same problem or figured out how to fix the problem?
Thanks, Bob
Thanks, Bob
Apr 22, 2015 | 4:36 pm
#2
Join Date: Dec 2011
Location: DSM
Programs: UA 1K MM, AA EP 250K, DL PL 750K, HH Dia, Marriott Gld, Natl Ex
Posts: 794
For me it is a particular flight. I have 5 flights in 2 days, and flight #3 always gives error message that app has experienced problem. The other 4 flights, no problemo.
Apr 22, 2015 | 5:07 pm
#4
Original Poster
Join Date: Nov 2012
Programs: Delta DM, MM United MM, Marriott P for life
Posts: 122
I went back and tried my next couple of trips and used the segment seat change option. On one trip the 3rd segment gave me a seat map. On another trip the 2nd and 4th segments gave me maps. All other segments gave me an error. Using the main change seat selection gave me errors for all the days of all my trips.
Apr 22, 2015 | 5:17 pm
#5
Original Poster
Join Date: Nov 2012
Programs: Delta DM, MM United MM, Marriott P for life
Posts: 122
Apr 22, 2015 | 5:24 pm
#6
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
I've been having issues as well, using the iPhone app.
Not issue for all fights but for a lot of them. The latest update (yesterday) was supposed to fix the issue but it's still not working well today.
Not issue for all fights but for a lot of them. The latest update (yesterday) was supposed to fix the issue but it's still not working well today.
Apr 22, 2015 | 6:00 pm
#8
Original Poster
Join Date: Nov 2012
Programs: Delta DM, MM United MM, Marriott P for life
Posts: 122
Apr 22, 2015 | 7:56 pm
#10
Join Date: Oct 2001
Location: Fort Lauderdale, FL USA
Programs: Delta DM/Amex Reserve 2 Million Miler
Posts: 402
Seat problem on Delta Mobile App for 3 weeks
So I'm into my 3rd week of lots of difficulty bringing up my seats on the Delta Mobile app on my iphone 5S....I have an upcoming trip with 6 segments and only 2 flights display the seat maps the 2nd and 3rd legs...I have a friend travelling with me on the exact same 6 flights and all 6 segments will display on my phone with his locator...I've trouble shot it with 2 agents in Dallas one using an android phone and one using an iphone 6 and they get the same issue....we have re-issued my ticket multiple times....so it seems to be a corrupt record locator...as I Diamond medallion I have 15 upcoming trips booked and about 1/2 will not load some of the legs seat maps....I generally have time-out issues with the app with that many future trips but that's been a separate issue...so I've been using it as a guest with just 2 trips loaded at a time...and yes an update just went through on 4/21 and yes i still have the problem...anyone else have this error message..on seat maps "we're sorry"....
Sorry ,the app is having difficulties. Please try again......
Try Again is now 3 weeks and counting...
Sorry ,the app is having difficulties. Please try again......
Try Again is now 3 weeks and counting...
Apr 23, 2015 | 10:00 am
#13
Original Poster
Join Date: Nov 2012
Programs: Delta DM, MM United MM, Marriott P for life
Posts: 122
I just went to the Google Play Store and it still has version 3.2. Is there another version somewhere else since that version has been there a few weeks and doesn't work?
Apr 23, 2015 | 10:29 am
#15
FlyerTalk Evangelist
Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,943