Navig8R

We've all stated our cases now lets just wait and see how Delta handles this particular situation. I'm sure their response will spur a whole new debate

sngorman

I noticed that DL1262 on 3/5 (LAX-JFK) and DL 423 on 3/6 (JFK-LAX) were operated by N752AT, a 75V. Talk about a downgrade in service from the 75S that they were supposed to be operated by.

DLFlyer16

I have given miles or paid for BE from LAX-JFK on a few routes in the last few months and the set map always shows lie flat until a few hours until the flight and then changes to cradle seats. I hate this. How is it that every flight I chose, this happens to and the flights I chose not to fly BE on are always lie flat???

This is merely a rant, but how has this happened like 8/8 times?

lamont2718

To reduce the chances of equipment substitution in the future, I would recommend choosing flights on the 763 instead of the 752.

3Cforme

There are 18 757s due for lie flats. An a.net thread discusses ten are converted and three are in the shop getting converted. Eight of eight with recliners at current fleet status would be uniquely bad luck.

DLFlyer16

Uniquely bad luck is what I say. I was reading another forum where people got compensated for this. DL actually advertises lie-flat on all LAX-JFK flights. Any chance of this?

DLFlyer16

I just got in flight on LAX-JFK and took my seat in "BE" to see that not only is it not a lie flat seat, but it is actually just a standard domestic F seat. My ticket costed around $1500 for this one segment and this is a drastically different product than what was advertised. I think myself as well as other paying customers deserve a refund for this. I paid for BE and lie flat seats, neither of which I got. I have had the experience of old BE cabins in the past which I can forgive as DL retrofits the rest of the 757 BE cabins but this is a totally different plane than advertised with standard domestic 38 in pitch. This is a redeye from LAX-JFK and I paid for F so I could sleep before having to go to work upon arrival.

How should I proceed with getting a refund?

zsmith2

You'll get a voucher and/or miles but highly doubt a refund of any sorts. Just visit delta.com and click comment/complaint in the upper right hand corner.

DLFlyer16

That's fine, as long as I get something. I don't want DL to feel as though it's completely OK to cheat their paying customers out of a service they generated DL revenue for without compensating in any way.

Is there a more reasonable way to get through to DL other than their website? I usually feel like sending a complaint through there is the same sending it to space. Perhaps a call to the medallion line, complaint in person at the SC, or a call to Dick Anderson?

zsmith2

You can always tweet to delta assist which might be the quickest way to get what you want. Customer care will be able to do the most for you then reservations or airport personnel.

roknroll

The web form gets through. That is much better than calling. It will immediately get routed to the proper channel. I wrote their once on a major issue and received a call from a manager within 2 hours. Trust me, it's not sending it to space.

DLFlyer16

Alright, I'll give it a shot. I write this from my "BE" seat while the seat back of the guy in front of me keeps hitting my laptop screen.

Am I just the only one that actually values what I spend my money on or am I the only one in here that actually is generating revenue for DL on this flight?

I just effectively got cheated out of about $1100 by DL

Mr. Tickets

How many threads are you going to start on this one subject??

nystateofmind

Would you prefer that Delta cancel your flight because a plane had mechanical issues? Another thing to keep in mind is that as your flight was a 75S they could not swap it to a 767 at the last minute because the greater seating capacity requires an extra FA and they may not have been able to call in someone to work the JFK-LAX flight and then someone else to work the return without causing delays that may have timed out other crews

davetravels

Surely, you realize that this aircraft swap wasn't something DL wanted to do. They make these decisions frequently and have to weigh the decision between delaying the flight for the correct aircraft, or substitute what you got. Do they owe you something? Absolutely! But your use of the word SHAM implies something more devious is behind this. I'm certain that DL doesn't want to alienate the type of people who spend that kind of money on their flagship domestic route, not to mention risk the bad publicity.

From dictionary.reference.com:

SHAM:

something.that.is.not.what.it.purports.to.be;.a.sp urious.imitation;.fraud.or.hoax.

edited to add. . . .

I think your numbers are a little off. Doing a quick search for a one-way regular F fare from LAX/JFK, the cheapest I find is $877.60, and that's with a connection in ATL. Your numbers seem to indicate that it's around $400.