New to Using RUCs
Jan 26, 2015 | 8:02 am
#1
Original Poster
Join Date: Aug 2014
Location: ATL
Programs: Delta PM, Marriott PP, National EE
Posts: 16
New to Using RUCs
So I got RUCs for the first time this year with Platinum and apparently I'm doing something incorrectly when trying to redeem them.
This morning I called the Medallion desk and asked to have them apply one of my RUCs on my flight from ATL->PHX (27th on upgrade list) about an hour and a half before my flight. I was told to re-check in and I'd be at the top of the Upgrade list. I get to my gate and I'm not even on the upgrade list. Was wondering if it got coded wrong or something?
Gate agent was trying to tell me they do it differently this year so I don't know if he was confused or I don't understand how RUCs work?
This morning I called the Medallion desk and asked to have them apply one of my RUCs on my flight from ATL->PHX (27th on upgrade list) about an hour and a half before my flight. I was told to re-check in and I'd be at the top of the Upgrade list. I get to my gate and I'm not even on the upgrade list. Was wondering if it got coded wrong or something?
Gate agent was trying to tell me they do it differently this year so I don't know if he was confused or I don't understand how RUCs work?
Jan 26, 2015 | 8:13 am
#2
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,366
I would call again. Perhaps the agent made a mistake, or at the very least they can verify it's correct.
Let us know how it works out. I haven't used any RUCs yet, but I'm curious if I should blow it now for a trip in 3 weeks, or wait it out and do what you're doing on DoD.
Let us know how it works out. I haven't used any RUCs yet, but I'm curious if I should blow it now for a trip in 3 weeks, or wait it out and do what you're doing on DoD.
Jan 26, 2015 | 10:54 am
#3
Join Date: Dec 2005
Location: SAN
Programs: DL DM 1MM, Marriott LT Titanium, Hilton Diamond
Posts: 352
So I got RUCs for the first time this year with Platinum and apparently I'm doing something incorrectly when trying to redeem them.
This morning I called the Medallion desk and asked to have them apply one of my RUCs on my flight from ATL->PHX (27th on upgrade list) about an hour and a half before my flight. I was told to re-check in and I'd be at the top of the Upgrade list. I get to my gate and I'm not even on the upgrade list. Was wondering if it got coded wrong or something?
Gate agent was trying to tell me they do it differently this year so I don't know if he was confused or I don't understand how RUCs work?
This morning I called the Medallion desk and asked to have them apply one of my RUCs on my flight from ATL->PHX (27th on upgrade list) about an hour and a half before my flight. I was told to re-check in and I'd be at the top of the Upgrade list. I get to my gate and I'm not even on the upgrade list. Was wondering if it got coded wrong or something?
Gate agent was trying to tell me they do it differently this year so I don't know if he was confused or I don't understand how RUCs work?
Jan 26, 2015 | 10:57 am
#4
Join Date: Dec 2005
Location: SAN
Programs: DL DM 1MM, Marriott LT Titanium, Hilton Diamond
Posts: 352
I would call again. Perhaps the agent made a mistake, or at the very least they can verify it's correct.
Let us know how it works out. I haven't used any RUCs yet, but I'm curious if I should blow it now for a trip in 3 weeks, or wait it out and do what you're doing on DoD.
Let us know how it works out. I haven't used any RUCs yet, but I'm curious if I should blow it now for a trip in 3 weeks, or wait it out and do what you're doing on DoD.
DoD seems to work just fine if coded properly, requested at least T-2, not on an elite heavy route at peak times, etc. In the rare case you can use them in advance that's of course ideal - was able to snag LAX-BOS on a V fare and then use my RUC to confirm into first at booking. This worked out well as a colleague (DM on H fare) who waited for DoD was 3/40 for 1 seat *with* the RUC applied.
Jan 26, 2015 | 11:12 am
#5
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,151
Definitely a good idea. IME agents knowing how to apply RUC's has gotten better but last year it was a real hit or miss. I always stay on the line with the agent until I see my new rank on the UG list.
Jan 29, 2015 | 7:46 am
#6
Join Date: Aug 2005
Location: Chicago
Posts: 5,356
So I got RUCs for the first time this year with Platinum and apparently I'm doing something incorrectly when trying to redeem them.
This morning I called the Medallion desk and asked to have them apply one of my RUCs on my flight from ATL->PHX (27th on upgrade list) about an hour and a half before my flight. I was told to re-check in and I'd be at the top of the Upgrade list. I get to my gate and I'm not even on the upgrade list. Was wondering if it got coded wrong or something?
Gate agent was trying to tell me they do it differently this year so I don't know if he was confused or I don't understand how RUCs work?
This morning I called the Medallion desk and asked to have them apply one of my RUCs on my flight from ATL->PHX (27th on upgrade list) about an hour and a half before my flight. I was told to re-check in and I'd be at the top of the Upgrade list. I get to my gate and I'm not even on the upgrade list. Was wondering if it got coded wrong or something?
Gate agent was trying to tell me they do it differently this year so I don't know if he was confused or I don't understand how RUCs work?
. I'll call tomorrow to see what the heck happened when I have some free time.