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Thread: New to Using RUCs
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Old Jan 26, 2015 | 11:12 am
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mridley2
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Originally Posted by ab_initio
This definitely sounds like agent confusion and/or miscoding. I have the DL phone agents stay on the line as I check back in and view the upgrade list.
Definitely a good idea. IME agents knowing how to apply RUC's has gotten better but last year it was a real hit or miss. I always stay on the line with the agent until I see my new rank on the UG list.
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