MaydayMayday

Dl5402 today yyz-atl

told to sit down because pilot had to use restroom first.

Slow service, drinks served an hour into the flight.

Snack about 20 minutes later.

Economy FA was constantly in the first class galley chatting with the FA the whole time, no wonder service was slow as hell.

Economy pax using FC bathroom.

Not a great experience. In fact, an annoying experience.

Remind me why I bought FC again?

rucksack

This feedback would be better shared with Delta. And not in a way that looks like you're fishing for points or compensation. Or just choose a different airline/product.

bubbashow

one of the pilots is the only one whose bodily functions takes priority over you. if there was a cart in the aisle in the back of coach, it is OK for the coach passengers to use the first class lavatory. If this was your biggest problem today, many would like to be in your shoes. Thanks for flying Delta.

PDXNRTLHR

+1 Another one of those rare times I'm. In complete agreement with you.

xliioper

While carrying DL flight number, this flight was actually operated by regional airline ExpressJet. Unfortunately, the quality of the regional carrier crews can vary quite a bit. I've had some that are quite good and others that are quite bad. The pay scales at the regionals are pretty low, so they don't always get the cream of the crop.

michael_v

Can you give some pointers on how to accomplish that?

FlyingUnderTheRadar

Simple do not ask and yea shall receive:


Dear Delta,

During the my flight today on DLXXXX I experienced following issues:

The lavatory smelled like crap, the floor was wet, the TP was too thin, and the paper towels were jammed so tightly I could not extricate one without ripping it to pieces.

I would like to ask that a note be sent to the ground crew in HEL to improve their procedures.

Thank you,

PO'ed PAX




Return message from Delta:

Dear PAX,

I am so sorry to learn of your recent incident on Delta. I am sure it was a frustrating experience in the lavatory. At Delta we would like to thank you for your uber status. As compensation for your experience I have placed 7,500 sky pesos into your account.

Sincerely,

RA

rucksack

Sure:

• Explain your motives, something to the effect of, "I want to provide feedback so you can improve your service" or "I wanted to share my experience today so you can improve your service."
• Describe how the service could have been better, don't whine that you didn't get what you paid for.
• Compliment aspects of the flight/service that did go well.

Sometimes I will expressly say that I don't want to be compensated and they will compensate me anyway as a show of goodwill. I also prefer to share my complains over phone rather than email.

GRALISTAIR

+1

+1

+1 -though I am not as rare as you in agreeing with Bubba

tentseller

Pilot's need for lavatory has priority.

During drink service passengers are allowed to use front (F) lavatory if the aisle to the back for them is obstructed by the drink cart.

I wouldn't know about value having never paid for F between YYZ and ATL. But I have been more than happy with the F service over 40+ flights.

readywhenyouare

I guess I'll be the first to agree with the OP that the flight attendant service sounds downright awful. There is no reason it should ever take that long to begin cabin service.

Ledfish

I think you are certainly justified in complaining about the services and the unattentive FA.

As for the coach use of the forward lav and the lav blocked off so that the pilot could use it, these a standard things you encounter these days.

TTT

I had one Compass FA run up and yell at some guy who stood up while the pilot was in the lav. The poor guy had earplugs in and didn't hear any of the seatbelt announcements. She was relatively disinterested anyway.

StayingHomeIsBetter

^^^

Is there anything foot operated on a modern airplane?

If, while landing, he/she needs needs use of the lower extremities, I do not want them crossed.

exwannabe

Or worse, doing the "pee-pee dance" on the pedals