More E class on the way?

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Oct 16, 2014 | 4:52 pm
  #46  
It's all about meeting the market demand. Rather than arguing about DL's E fare vs. WN, people make a choice. And they are influenced by marketing.
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Oct 16, 2014 | 5:24 pm
  #47  
Quote: The better question is, will a corporate travel agency allow it to be booked. I couldn't get one to price via our online TA (which is travelocity based). Also, cost or not, we have always required fares to be changeable. That alone would be enough reason to book up to a T or V fare.

If any of you are like me, much of my travel is booked within 14 days. Will these even price at that short of a time frame? Our buy up minimum miles to first is ridiculously low, but the few times that I haven't been able to get into F, I've been finding myself in Y, B, M or K.
I can say that I just input FLL-DTW on Nov 12th one way and it showed up as the cheapest option at $103.10 on the non-stop

I compared this to DL . com and the same thing showed up under E-

I was surprised that AA came in at $108 but it was one stop so I presume it was taxes that were the difference
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Oct 16, 2014 | 10:25 pm
  #48  
Quote: For a frequent flyer, these are horrible to purchase. But for someone who is 1, on a budget and just wants the cheapest flight, or 2, doesn't care. It will appeal to them. DL isn't necessarily going after the high roller here, but that causal flier that would normally choose WN, or whatever the cheapest that shows up in Travelocity. They're not going to care about changes, and they're already going to pay for bags, the seat assignments might be an issue for them though.
Well, yes. But my point is that, for the identical price with SWA, the Delta offering is objectively worse in virtually every way possible.

Even as a Diamond, I would choose the SWA flight over the Delta one if I were content to sit in coach.
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Oct 16, 2014 | 10:42 pm
  #49  
Quote: I'm guessing MSPeconomist isn't a mother?
What gave it away?
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Oct 16, 2014 | 11:02 pm
  #50  
Quote: Well, yes. But my point is that, for the identical price with SWA, the Delta offering is objectively worse in virtually every way possible.
Do you place no value on on-time performance? Schedule completion rates? Frequency of flights on specific city pairs?
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Oct 17, 2014 | 12:05 am
  #51  
Quote: Why on earth would someone choose Delta's "E" fare on this?
The delusion that if you put up suffer and endure enough, you will be rewarded with reciprocal loyalty down the line.

In other context you might call this codependency.
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Oct 17, 2014 | 1:31 am
  #52  
Quote: Do you place no value on on-time performance? Schedule completion rates? Frequency of flights on specific city pairs?
On the margins, if one airline is outrageously better than the other. For domestic US flights, it's never even occurred to me to dig into on-time performance or cancellations.

But your series of questions implies that you assume Delta wins those metrics, which may not be true. (I haven't investigated them, and I bet it varies significantly by city pair, and SWA is generally known for successfully quick turnarounds.)
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Oct 17, 2014 | 5:11 am
  #53  
Quote: On the margins, if one airline is outrageously better than the other. For domestic US flights, it's never even occurred to me to dig into on-time performance or cancellations.

But your series of questions implies that you assume Delta wins those metrics, which may not be true. (I haven't investigated them, and I bet it varies significantly by city pair, and SWA is generally known for successfully quick turnarounds.)
DL does score at or near the top on those metrics. WN has fared very poorly on those metrics over the past few years. Not saying those things do or should matter to most consumers, but there is a significant disconnect between your view of WN and the reality of their operations - they are not the well-oiled machine you imply they are.
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Oct 17, 2014 | 5:49 am
  #54  
I have yet to see an E fare on Delta.com. When you try to buy one does Delta at least flash a pop up warning screen listing all the restrictions or how does that work?
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Oct 17, 2014 | 5:54 am
  #55  
Quote: I have yet to see an E fare on Delta.com. When you try to buy one does Delta at least flash a pop up warning screen listing all the restrictions or how does that work?
During a search, the E fares appear in a separate column to the left of coach and (discounted) FC. IIRC when you don't pick them for outbound, the column disappears when you search for the return flight(s).
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Oct 17, 2014 | 9:05 am
  #56  
Quote: I have yet to see an E fare on Delta.com. When you try to buy one does Delta at least flash a pop up warning screen listing all the restrictions or how does that work?
Yes, when booked on Delta.com there are lots of warnings like the one below.

However, when booking on a 3rd party site or corporate travel portal there does not seem to be nearly the level of notification. In my corporate travel portal I would need to look at the fare basis to know it was an E fare which buried 3 clicks into the data.
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Oct 17, 2014 | 9:36 am
  #57  
Quote: SWA is generally known for successfully quick turnarounds.)
I see you haven't flown SWA much in the last year or at least from places like DTW and ATL that are likely to experience frequent SWA delays
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Oct 17, 2014 | 10:44 am
  #58  
Quote: Yes, when booked on Delta.com there are lots of warnings like the one below.

However, when booking on a 3rd party site or corporate travel portal there does not seem to be nearly the level of notification. In my corporate travel portal I would need to look at the fare basis to know it was an E fare which buried 3 clicks into the data.
Could these E-fares just be a ploy to first draw in customers via the various booking sites (delta's price showing up as lowest so people click on them), and then by showing all these negatives trying to sway people to select the (slightly) higher price to get all the benefits?
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Oct 17, 2014 | 11:05 am
  #59  
Quote: I see you haven't flown SWA much in the last year or at least from places like DTW and ATL that are likely to experience frequent SWA delays
It's quite true, but a bit of a red herring to this thread. Delta had its issues with performance metrics too post merger.

In 2010, Delta" had the worst record among large carriers for on-time arrivals ... and it accounted for a third of all customer complaints, the worst of any airline, for categories like service and lost bags, according to the Transportation Department".

http://www.nytimes.com/2011/05/19/bu...pagewanted=all

The point is, a lot of these issues are to be expected during a merger and a bit after post-merger. Delta has since improved dramatically and is at the top of many performance metrics.
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Oct 17, 2014 | 11:09 am
  #60  
Quote: It's all about meeting the market demand. Rather than arguing about DL's E fare vs. WN, people make a choice. And they are influenced by marketing.
I'm not sure what you are trying to say. Comparison and choice are fundamental elements of demand.
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