FlyerTalk Forums - View Single Post - More E class on the way?

Oct 17, 2014 | 11:05 am

#59

hazelrah

Join Date: Jul 2005

Location: National Capitol Region

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Posts: 3,913

Quote:

Originally Posted by Exterous

I see you haven't flown SWA much in the last year or at least from places like DTW and ATL that are likely to experience frequent SWA delays

It's quite true, but a bit of a red herring to this thread. Delta had its issues with performance metrics too post merger.

In 2010, Delta" had the worst record among large carriers for on-time arrivals ... and it accounted for a third of all customer complaints, the worst of any airline, for categories like service and lost bags, according to the Transportation Department".

http://www.nytimes.com/2011/05/19/bu...pagewanted=all

The point is, a lot of these issues are to be expected during a merger and a bit after post-merger. Delta has since improved dramatically and is at the top of many performance metrics.

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