Waitlists and Revenue Management
Sep 23, 2014, 6:33 pm
#1
Original Poster
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Waitlists and Revenue Management
Might be a silly question...and nobody may know the answer but I figured I'd ask anyway.
When a (let's say an international) flight has people who have applied an SWU do you think RM gets some sort of notification that the flight in question now has a Waitlist? And, does this, coupled with days-til-departure, entice them to release UG inventory if there are a large number of unsold J seats?
Random question, I know.
When a (let's say an international) flight has people who have applied an SWU do you think RM gets some sort of notification that the flight in question now has a Waitlist? And, does this, coupled with days-til-departure, entice them to release UG inventory if there are a large number of unsold J seats?
Random question, I know.
Sep 23, 2014, 6:44 pm
#2
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Might be a silly question...and nobody may know the answer but I figured I'd ask anyway.
When a (let's say an international) flight has people who have applied an SWU do you think RM gets some sort of notification that the flight in question now has a Waitlist? And, does this, coupled with days-til-departure, entice them to release UG inventory if there are a large number of unsold J seats?
Random question, I know.
When a (let's say an international) flight has people who have applied an SWU do you think RM gets some sort of notification that the flight in question now has a Waitlist? And, does this, coupled with days-til-departure, entice them to release UG inventory if there are a large number of unsold J seats?
Random question, I know.
There can be an empty cabin and RM won't release anything, and there can be a nearly full cabin and they release multiple seats.
Sep 24, 2014, 6:30 am
#4
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Sep 24, 2014, 7:15 am
#5
Join Date: Jun 2005
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Well, I recently found out, that revenue management does have the POWER to release an upgrade(s) if they are given proper data-points.
Recently, there was an unfortunate (very long story) mishap with one of my reservations, in which Delta totally "dropped the ball." The eventual supervisor I was able to discuss the situation with was completely empathetic; and suggested that he could contact revenue management and see if they would release two BusinessElite (OP) seats for an upcoming transatlantic flight. He made no promises; but did call me back later that day, and said revenue management had released the seats and my reservation reflected the upgrades.
I'd say this is a rather rare occurrence; but I am happy that a Delta supervisor was able to understand the situation, and felt that some compensation was in order (they also gave me a decent amount of SkyMiles in addition to clearing the upgrades). It's also important to note that all of this was suggested and taken care of by the supervisor (the suggestion to request the OP inventory, as well as the SkyMiles). Service recovery situations like this, most definitely keep me loyal.
Recently, there was an unfortunate (very long story) mishap with one of my reservations, in which Delta totally "dropped the ball." The eventual supervisor I was able to discuss the situation with was completely empathetic; and suggested that he could contact revenue management and see if they would release two BusinessElite (OP) seats for an upcoming transatlantic flight. He made no promises; but did call me back later that day, and said revenue management had released the seats and my reservation reflected the upgrades.
I'd say this is a rather rare occurrence; but I am happy that a Delta supervisor was able to understand the situation, and felt that some compensation was in order (they also gave me a decent amount of SkyMiles in addition to clearing the upgrades). It's also important to note that all of this was suggested and taken care of by the supervisor (the suggestion to request the OP inventory, as well as the SkyMiles). Service recovery situations like this, most definitely keep me loyal.
Sep 24, 2014, 7:50 am
#6
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When a (let's say an international) flight has people who have applied an SWU do you think RM gets some sort of notification that the flight in question now has a Waitlist? And, does this, coupled with days-til-departure, entice them to release UG inventory if there are a large number of unsold J seats?
They then do whatever they choose.