Equipment Change
Aug 10, 2014, 11:10 pm
#1
Original Poster
Join Date: Aug 2009
Location: USA
Posts: 25
Equipment Change
Equipment change has resulted in the reassignment of my full fare first class ticket for an economy seat with no better options given by Delta. Has anyone ever heard anything remotely close to this happening before?
Aug 10, 2014, 11:13 pm
#2
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,987
I would demand that Delta either honors their end of the agreement and provide a seat in first class or give you a full refund. If not, I would report Delta to my financial institutions fraud department.
Aug 10, 2014, 11:24 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Sure. There's a mechanism for cabin downgrades written into the contract of carriage. You can wait for a seat in first or take a downgrade and partial refund (and maybe some customer courtesy miles).
Aug 11, 2014, 1:03 am
#5
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
Equipment change has resulted in the reassignment of my full fare first class ticket for an economy seat with no better options given by Delta.
Has anyone ever heard anything remotely close to this happening before?
Aug 11, 2014, 2:34 am
#6
Join Date: Jul 2010
Posts: 1,151
Their auto-rebook-computer can be pretty crazy. Somethings just getting a person on the phone can quickly resolve problems.
Aug 11, 2014, 3:21 am
#7
Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,641
Happened to me a few times. Always received the difference between F and the lowest available economy fare, and a 200 voucher.