what to do when a rotton apple refuses to give you his name?
Jul 18, 2014, 2:34 am
#1
Used to be 'flymanbeast'
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Join Date: Jul 2011
Programs: Delta silver/marriot platinum
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what to do when a rotton apple refuses to give you his name?
I once had a major problem with an offensive delta employee ( normally no problem with delta) , so I am wondering what you could do if they refuse to give Thier name?
Jul 18, 2014, 7:16 am
#3
Join Date: Jul 2011
Location: All roads lead to ATL
Posts: 124
First, if I did get the name, I would read it back to them to confirm the correct spelling. (I noticed some misspellings in the OP's first post.)
As far as getting the name, one should loudly and firmly exclaim, "DYKWIA?" That will surely do the trick.
If that fails, take their picture while stating (again, loudly & firmly), "I'm a very popular travel blogger. I shall post your picture on my blog and someone will surely identify you! I will then report you to my good friend, Dick Anderson!"
As far as getting the name, one should loudly and firmly exclaim, "DYKWIA?" That will surely do the trick.
If that fails, take their picture while stating (again, loudly & firmly), "I'm a very popular travel blogger. I shall post your picture on my blog and someone will surely identify you! I will then report you to my good friend, Dick Anderson!"
Jul 18, 2014, 7:29 am
#4
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Often knowing what position they're working and the exact time plus a physical description is enough to unambiguously identify them. AFAIK customer facing DL employees are supposed to wear some sort of a visible name badge, although they're not required to show their full name, so that fact itself is something to complain about also.
For phone interactions, it's good practice to always note the (first) name of a customer service agent at the beginning of the call.
For phone interactions, it's good practice to always note the (first) name of a customer service agent at the beginning of the call.
Jul 18, 2014, 7:33 am
#5
Join Date: Jan 2012
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IF the situation is really that bad and you feel so inclined to escalate the matter and he/she refuses to provide their name, snap a photo of them and then go find a manager or Red Coat. If you are not able to at that airport because of time, them seek a Red Coat once you land.
Jul 18, 2014, 7:54 am
#6
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No need for histrionics and juvenile tactics. If it's that big a deal, send in a webform complaint describing the employee, including time, location & job function. If you're just p.o.'d because the employee didn't do what you told him to do, forget it.
Don't run around taking pictures of line employees. Good way to find yourself escorted out of the sterile area, not to return for a bit. Nobody like a stalker.
Don't run around taking pictures of line employees. Good way to find yourself escorted out of the sterile area, not to return for a bit. Nobody like a stalker.
Jul 18, 2014, 11:41 am
#7
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No need for histrionics and juvenile tactics. If it's that big a deal, send in a webform complaint describing the employee, including time, location & job function. If you're just p.o.'d because the employee didn't do what you told him to do, forget it.
Don't run around taking pictures of line employees. Good way to find yourself escorted out of the sterile area, not to return for a bit. Nobody like a stalker.
Don't run around taking pictures of line employees. Good way to find yourself escorted out of the sterile area, not to return for a bit. Nobody like a stalker.
Jul 18, 2014, 2:35 pm
#9
Join Date: Jul 2014
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Jul 18, 2014, 2:45 pm
#10
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Note: I am assuming this issue is in person. If it's on the phone alternative measures should be taken (e.g. record the phone call - be sure to check state laws).
Take a picture of them (assuming local law permits). Write down as many identifying details as possible. Call over another Delta supervisor or the police. If they are within a SIDA they must display full identification.
Take a picture of them (assuming local law permits). Write down as many identifying details as possible. Call over another Delta supervisor or the police. If they are within a SIDA they must display full identification.
Jul 18, 2014, 2:50 pm
#11
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You should try my method.
Turn to the offending employee and say:
"I'm reporting you to Delta. But first, let me take a selfie!"
And then pose with the employee and take photo.
Then send it it off with your complaint to your choice of Delta agents.
Turn to the offending employee and say:
"I'm reporting you to Delta. But first, let me take a selfie!"
And then pose with the employee and take photo.
Then send it it off with your complaint to your choice of Delta agents.
Jul 18, 2014, 3:35 pm
#14
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Not sure why all the OP bashing here... in every customer service industry there are a handful of people who should seek another line of work, and these are the sorts of people who might turn their badge around so you can't see their name. If OP has a legitimate concern (which is not our problem as there was no mention of what the issue was), then +1 to Often1's advice.
Jul 18, 2014, 7:18 pm
#15
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OP - take the earlier advice to document location, exact time, situation, airline-related transaction, etc. and most likely the person can be tracked, especially if any computer/phone interaction were involved and time stamped.
Last edited by PRWeezer; Jul 18, 2014 at 8:39 pm Reason: clarification