what to do when a rotton apple refuses to give you his name?
 

I once had a major problem with an offensive delta employee ( normally no problem with delta) , so I am wondering what you could do if they refuse to give Thier name?

Let it go.

First, if I did get the name, I would read it back to them to confirm the correct spelling. (I noticed some misspellings in the OP's first post.)

As far as getting the name, one should loudly and firmly exclaim, "DYKWIA?" That will surely do the trick.

If that fails, take their picture while stating (again, loudly & firmly), "I'm a very popular travel blogger. I shall post your picture on my blog and someone will surely identify you! I will then report you to my good friend, Dick Anderson!"

Often knowing what position they're working and the exact time plus a physical description is enough to unambiguously identify them. AFAIK customer facing DL employees are supposed to wear some sort of a visible name badge, although they're not required to show their full name, so that fact itself is something to complain about also.

For phone interactions, it's good practice to always note the (first) name of a customer service agent at the beginning of the call.

IF the situation is really that bad and you feel so inclined to escalate the matter and he/she refuses to provide their name, snap a photo of them and then go find a manager or Red Coat. If you are not able to at that airport because of time, them seek a Red Coat once you land.

No need for histrionics and juvenile tactics. If it's that big a deal, send in a webform complaint describing the employee, including time, location & job function. If you're just p.o.'d because the employee didn't do what you told him to do, forget it.

Don't run around taking pictures of line employees. Good way to find yourself escorted out of the sterile area, not to return for a bit. Nobody like a stalker.

I tend to agree. I can't imagine a situation where it would feel appropriate to photograph a frontline employee in any industry.

This. Life is too short to fret over this stuff....

give It Up
 

As we say in undergraduate school, like, you so need to give this up.

Note: I am assuming this issue is in person. If it's on the phone alternative measures should be taken (e.g. record the phone call - be sure to check state laws).

Take a picture of them (assuming local law permits). Write down as many identifying details as possible. Call over another Delta supervisor or the police. If they are within a SIDA they must display full identification.

You should try my method.

Turn to the offending employee and say:

"I'm reporting you to Delta. But first, let me take a selfie!"

And then pose with the employee and take photo.

Then send it it off with your complaint to your choice of Delta agents.

A friend told me that an apple once refused to divulge its name to him. Thereupon my friend took another hit of acid and the apple then became quite loquacious.

Demand their name as it appears on the SIDA badge. I believe that's a federal law.

Not sure why all the OP bashing here... in every customer service industry there are a handful of people who should seek another line of work, and these are the sorts of people who might turn their badge around so you can't see their name. If OP has a legitimate concern (which is not our problem as there was no mention of what the issue was), then +1 to Often1's advice.

Bolding mine - source for such 'law'? Are you suggesting such a person is required by federal law to give their name to anyone who 'demands' it, or that SIDA badge requires federal background check and a name shown on the badge?

OP - take the earlier advice to document location, exact time, situation, airline-related transaction, etc. and most likely the person can be tracked, especially if any computer/phone interaction were involved and time stamped.