what to do when a rotton apple refuses to give you his name?
 

I once had a major problem with an offensive delta employee ( normally no problem with delta) , so I am wondering what you could do if they refuse to give Thier name?

Let it go.

First, if I did get the name, I would read it back to them to confirm the correct spelling. (I noticed some misspellings in the OP's first post.)

As far as getting the name, one should loudly and firmly exclaim, "DYKWIA?" That will surely do the trick.

If that fails, take their picture while stating (again, loudly & firmly), "I'm a very popular travel blogger. I shall post your picture on my blog and someone will surely identify you! I will then report you to my good friend, Dick Anderson!"

Often knowing what position they're working and the exact time plus a physical description is enough to unambiguously identify them. AFAIK customer facing DL employees are supposed to wear some sort of a visible name badge, although they're not required to show their full name, so that fact itself is something to complain about also.

For phone interactions, it's good practice to always note the (first) name of a customer service agent at the beginning of the call.

IF the situation is really that bad and you feel so inclined to escalate the matter and he/she refuses to provide their name, snap a photo of them and then go find a manager or Red Coat. If you are not able to at that airport because of time, them seek a Red Coat once you land.

No need for histrionics and juvenile tactics. If it's that big a deal, send in a webform complaint describing the employee, including time, location & job function. If you're just p.o.'d because the employee didn't do what you told him to do, forget it.

Don't run around taking pictures of line employees. Good way to find yourself escorted out of the sterile area, not to return for a bit. Nobody like a stalker.

I tend to agree. I can't imagine a situation where it would feel appropriate to photograph a frontline employee in any industry.

This. Life is too short to fret over this stuff....

give It Up
 

As we say in undergraduate school, like, you so need to give this up.

Note: I am assuming this issue is in person. If it's on the phone alternative measures should be taken (e.g. record the phone call - be sure to check state laws).

Take a picture of them (assuming local law permits). Write down as many identifying details as possible. Call over another Delta supervisor or the police. If they are within a SIDA they must display full identification.

You should try my method.

Turn to the offending employee and say:

"I'm reporting you to Delta. But first, let me take a selfie!"

And then pose with the employee and take photo.

Then send it it off with your complaint to your choice of Delta agents.

A friend told me that an apple once refused to divulge its name to him. Thereupon my friend took another hit of acid and the apple then became quite loquacious.

Demand their name as it appears on the SIDA badge. I believe that's a federal law.

Not sure why all the OP bashing here... in every customer service industry there are a handful of people who should seek another line of work, and these are the sorts of people who might turn their badge around so you can't see their name. If OP has a legitimate concern (which is not our problem as there was no mention of what the issue was), then +1 to Often1's advice.

Bolding mine - source for such 'law'? Are you suggesting such a person is required by federal law to give their name to anyone who 'demands' it, or that SIDA badge requires federal background check and a name shown on the badge?

OP - take the earlier advice to document location, exact time, situation, airline-related transaction, etc. and most likely the person can be tracked, especially if any computer/phone interaction were involved and time stamped.

Not really a law that they must tell you but if this was in a SIDA they should have had a badge on...
49 CFR 1542.205(b)(1) which refers to 49 CFR 1542.211:

FWIW, I once had an issue with an employee over the phone. All I had was their first name, location, and of course "business" group. When I talked with a rep regarding my complaint they said that was enough information to go with.

OP never mentioned a badge, attempt to get a name from such, attempt from employee to obscure such. :rolleyes:

And yes, I'm aware of SIDA badge regulations - can your personal Delta contact at SFO take you down to the ramp or otherwise behind the scenes w a SIDA E (escort) badge? :cool:

This gets at the very nature of the OP's question: it's vague, somewhat naive, poorly worded, and close to being silly. If you have you to ask this type of question, I have more concern regarding the questioner than the actual situation.

Review some old posts....

Tombstone piledriver.
They will know next time not to mess with you.

Average joe can't just walk up and ask to see your sida badge. Yes they must wear it but if it's flapping around and you can't read it and you ask to see it they can tell you to pound sand. If security, tsa, etc asked to see it then they must comply but not for pax just wanting their name.

Two comments.

1. The SIDA space is not where the customers are so this was almost certainly not in the SIDA.

2. By definition the Security Identification Display Area would require a displayed ID or an escort. This is actually a federal regulation under FAR 107.x


And I guess 3- let it go.

Also this. The gate area is the sterile area (which also has a different type of badge as well).

And yeah just let it go. Not really worth getting worked up over.

Just to clarify 1) I am not a native speaker 2) This was a long time ago when the employee used the F word on me (literally) when i asked for a food voucher for a few hours mechanical delay 3) he hid is badge

AFAIK, there is no law to prevent you from photographing people in public. Just ask any celebrity...

Some airports don't consider it public. E.g. San Diego. I just caution you to research ahead.

Let it go.

I'm curious to know what the employee did that was so offensive.

I'm also shocked and a bit disgusted to see that people would even consider taking a picture of the employee.

whoah, pictures, DYKWIA.... SIDA vs sterile?

Let me make this reallly simple.

If they are customer-facing, ask for a reprint of your boarding pass. It will imprint the airport, workstation, and enough of their login information so that DL can trace it back to the employee. If they rebooked you, their sine is part of your PNR.... if they gave you anything or did anything to your record.... the employees information is in your PNR.

Heck, I've had DYKWIAs who have asked for my full name and literally threw a tantrum when I wouldn't give them my last name. I told them that my information is all on their record and you can refer to me in your complaint as my first name and they will know who I am... as I'm the only one here with that name.

Good words to live by.

I am actually curious about the nature of the offensive behavior allegedly exhibited by OP's Delta nemesis. The most offensive thing that Delta have done recently and I could recall was this actually this tweet... http://www.huffingtonpost.com/2014/0...n_5501619.html

I did have a similar situation in CDG, with AirFrance. After my suitcase decided to stay longer at home and didn't show up, as I asked for the usual (register of missing suitcase, to have it delivered at hotel, etc) the guy working the SkyPriority line simply decided to loudly tell me to F**** off - in French. The whole conversation had been held in English until then. I did call for a supervisor, which he denied to call. So I did take his picture. He called the police. Police actually sided with me (French police siding with a foreigner, you can imagine how "nice" that guy was). Air France did offer a whole lot of compensation over the whole situation. It probably helps that I do have a habit of recording (discreetly) everything when handling with airlines. So I did have proof that the guy was simply crazy.

OP answered upthread. GA dropped an F bomb on him.

Allegedly

If you do find the name just don't tweet about it!

http://www.kare11.com/story/news/loc...ines/13046583/