Upgrade Requested
Apr 1, 2014 | 11:26 am
#1
Original Poster
Join Date: Mar 2010
Programs: DL-Platinum
Posts: 147
Upgrade Requested
In the past when I have flown with non-status companions, I have been able to request upgrades for them. In their reservation, the words "Upgrade Requested" appears by their seat numbers.
However, recently, I have noticed that "Upgrade Requested" is no longer appearing for my non-status traveling companions.
Is this a glitch or should "Upgrade Requested" appear on their PNR's as well. I called in twice and the agent told me that they were requested for the upgrade. However, I feel like they really aren't since the "Upgrade Requested" doesn't appear on the tickets.
Thoughts?
However, recently, I have noticed that "Upgrade Requested" is no longer appearing for my non-status traveling companions.
Is this a glitch or should "Upgrade Requested" appear on their PNR's as well. I called in twice and the agent told me that they were requested for the upgrade. However, I feel like they really aren't since the "Upgrade Requested" doesn't appear on the tickets.
Thoughts?
Apr 1, 2014 | 11:36 am
#2
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,197
Something changed with how upgrade requests and waitlists are displayed... however I am suspicious as well about it actually working properly due to whatever changed.
Apr 1, 2014 | 11:38 am
#3
Original Poster
Join Date: Mar 2010
Programs: DL-Platinum
Posts: 147
Yes - every time "Upgrade Requested" did not appear in the PNR before, the upgrade was not requested. Companion upgrades are very common on Caribbean routes and I wanted to make sure the upgrade was properly requested.
Apr 1, 2014 | 12:16 pm
#4
Join Date: Jul 2012
Location: Western Wisconsin
Programs: DL DM, HH Devalued Diamond, Hertz President's Club
Posts: 799
FWIW, I traveled with my wife (non status) 2 weeks ago. I don't know what it said next to her seat assignment but she did get companion UGs on both segments.
Apr 1, 2014 | 2:59 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,805
My non-status wife has "Medallion Upgrade Requested" under her name on our upcoming trip. However, we are currently on the same PNR.
IIRC, in the past when I've requested UGs for those on separate PNRs, the notation also appeared on their PNR.
IIRC, in the past when I've requested UGs for those on separate PNRs, the notation also appeared on their PNR.
Apr 1, 2014 | 3:02 pm
#6
Join Date: May 2013
Location: RMS
Programs: UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 9,408
I had this issue when we were traveling on separate PNRs around Christmas. I tweeted @DeltaAssist twice and both times they confirmed she was on the upgrade list. Her name appeared on the app upgrade list and GIDS for both flights.