In the past when I have flown with non-status companions, I have been able to request upgrades for them. In their reservation, the words "Upgrade Requested" appears by their seat numbers.

However, recently, I have noticed that "Upgrade Requested" is no longer appearing for my non-status traveling companions.

Is this a glitch or should "Upgrade Requested" appear on their PNR's as well. I called in twice and the agent told me that they were requested for the upgrade. However, I feel like they really aren't since the "Upgrade Requested" doesn't appear on the tickets.

Thoughts?