2015 Korean Air Blackout dates for DL Skymiles redemptions
Apr 9, 2015, 2:23 pm
#32
Join Date: Apr 2015
Programs: DL Plat; SPG Plat
Posts: 60
Just tried to book Business Class HKT to MSP via ICN & JFK on December 27, 2015. The first two legs are KE flights. Shows availability online and when you try to finish the booking, error message. Called Delta and they saw what I was seeing, but said there is no way around it, it is Korean blackout dates.
They shouldn't be showing this as available if it's really not. Started to make other plans based on that flight route.
They shouldn't be showing this as available if it's really not. Started to make other plans based on that flight route.
Apr 9, 2015, 4:29 pm
#33
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,222
Just tried to book Business Class HKT to MSP via ICN & JFK on December 27, 2015. The first two legs are KE flights. Shows availability online and when you try to finish the booking, error message. Called Delta and they saw what I was seeing, but said there is no way around it, it is Korean blackout dates.
They shouldn't be showing this as available if it's really not. Started to make other plans based on that flight route.
They shouldn't be showing this as available if it's really not. Started to make other plans based on that flight route.
Apr 9, 2015, 6:47 pm
#35
Join Date: Apr 2015
Programs: DL Plat; SPG Plat
Posts: 60
On my 4th call to Delta today...so far.
Judy, Mary and Tenisha at the Platinum line have all been very nice but so far unable to do anything to help me, stating it is a Delta.com problem and not their problem. On hold twice with Delta.com line; first time for 42 minutes before hanging up, this time I am at 36 minutes and still waiting...what a joke.
Update: Got through, but Delta.com is saying there is nothing they can do, I need to talk to the SkyMiles desk. Which I've already done 4x. Round and round we go, through various layers of supervisors.
Judy, Mary and Tenisha at the Platinum line have all been very nice but so far unable to do anything to help me, stating it is a Delta.com problem and not their problem. On hold twice with Delta.com line; first time for 42 minutes before hanging up, this time I am at 36 minutes and still waiting...what a joke.
Update: Got through, but Delta.com is saying there is nothing they can do, I need to talk to the SkyMiles desk. Which I've already done 4x. Round and round we go, through various layers of supervisors.
Last edited by emkn45; Apr 9, 2015 at 7:07 pm
Apr 9, 2015, 10:01 pm
#36
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,222
On my 4th call to Delta today...so far.
Judy, Mary and Tenisha at the Platinum line have all been very nice but so far unable to do anything to help me, stating it is a Delta.com problem and not their problem. On hold twice with Delta.com line; first time for 42 minutes before hanging up, this time I am at 36 minutes and still waiting...what a joke.
Update: Got through, but Delta.com is saying there is nothing they can do, I need to talk to the SkyMiles desk. Which I've already done 4x. Round and round we go, through various layers of supervisors.
Judy, Mary and Tenisha at the Platinum line have all been very nice but so far unable to do anything to help me, stating it is a Delta.com problem and not their problem. On hold twice with Delta.com line; first time for 42 minutes before hanging up, this time I am at 36 minutes and still waiting...what a joke.
Update: Got through, but Delta.com is saying there is nothing they can do, I need to talk to the SkyMiles desk. Which I've already done 4x. Round and round we go, through various layers of supervisors.
You can ask for Global Ticketing Support or some other such higher level of escalation when you call and try to get through to an agent who has access to the more powerful and less buggy than Polaris (but still very buggy) DeltaMatic.
Apr 10, 2015, 7:06 am
#37
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
On my 4th call to Delta today...so far.
Judy, Mary and Tenisha at the Platinum line have all been very nice but so far unable to do anything to help me, stating it is a Delta.com problem and not their problem. On hold twice with Delta.com line; first time for 42 minutes before hanging up, this time I am at 36 minutes and still waiting...what a joke.
Update: Got through, but Delta.com is saying there is nothing they can do, I need to talk to the SkyMiles desk. Which I've already done 4x. Round and round we go, through various layers of supervisors.
Judy, Mary and Tenisha at the Platinum line have all been very nice but so far unable to do anything to help me, stating it is a Delta.com problem and not their problem. On hold twice with Delta.com line; first time for 42 minutes before hanging up, this time I am at 36 minutes and still waiting...what a joke.
Update: Got through, but Delta.com is saying there is nothing they can do, I need to talk to the SkyMiles desk. Which I've already done 4x. Round and round we go, through various layers of supervisors.
WHAT'S NEW WITH HOW YOU REDEEM MILES?
You said it should be easier to redeem miles. We heard you, so we’ve made Award Travel more flexible with more options than ever for flights booked on or after January 1, 2015.
You said it should be easier to redeem miles. We heard you, so we’ve made Award Travel more flexible with more options than ever for flights booked on or after January 1, 2015.
More lies from the weasels at SkyMiles.
Apr 10, 2015, 7:29 am
#38
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Apr 10, 2015, 8:08 am
#39
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
Apr 10, 2015, 12:16 pm
#40
Join Date: Jul 2004
Posts: 321
After my 2+ hours of frustration because one part of Delta couldn't communicate with another, I sent a detailed complaint. One month later I received the following generic response:
Thank you for your email describing the problem you experienced booking
Delta SkyMiles partner award stats.
I regret your frustration when you attempted to book your Award Travel
through our website, delta.com. As a global airline, Delta is proud that
we have the largest base of loyal travelers; however, we face the
challenge of satisfying the ever-increasing demand of Award Travel.
While a limited number of lower-priced seats are available for Award
Travel on each flight, availability varies depending on the date, time
of day, and destination. Also, fluctuations in passenger demand,
seasonal trends, peak travel times and other factors determine at what
prices Award Seats will be offered.
I understand your disappointment that your desired flights were not
available at a lower price. If you have flexibility in your travel
plans, we encourage you to try searching by different dates or
destinations.
Remember, there is increased demand on Award Seat availability for
popular vacation destinations, and prices listed are not guaranteed
until the ticket is issued.
For more information about the SkyMiles Award Travel, please visit
delta.com/awardtravel.
Additionally, we have introduced more redemption options than ever and
still offer last-seat availability on every Delta Air Lines flight.
Plus, you now earn miles based on ticket price for Delta-marketed or
-ticketed flights. Visit delta.com/skymiles2015 to learn more.
Your support as a Medallion member is important to Delta, our Connection
Carriers, and SkyTeam partners. We look forward to your continued
patronage.
Sincerely,
This is so frustrating for me because I have been loyal to DL for many years and have been very appreciative of the recognition (international upgrades, etc.) we have received over the years. It was obvious to me me that the person who finally read my detailed complaint either didn't have a clue as to how to respond or just didn't care. Very sad.
Thank you for your email describing the problem you experienced booking
Delta SkyMiles partner award stats.
I regret your frustration when you attempted to book your Award Travel
through our website, delta.com. As a global airline, Delta is proud that
we have the largest base of loyal travelers; however, we face the
challenge of satisfying the ever-increasing demand of Award Travel.
While a limited number of lower-priced seats are available for Award
Travel on each flight, availability varies depending on the date, time
of day, and destination. Also, fluctuations in passenger demand,
seasonal trends, peak travel times and other factors determine at what
prices Award Seats will be offered.
I understand your disappointment that your desired flights were not
available at a lower price. If you have flexibility in your travel
plans, we encourage you to try searching by different dates or
destinations.
Remember, there is increased demand on Award Seat availability for
popular vacation destinations, and prices listed are not guaranteed
until the ticket is issued.
For more information about the SkyMiles Award Travel, please visit
delta.com/awardtravel.
Additionally, we have introduced more redemption options than ever and
still offer last-seat availability on every Delta Air Lines flight.
Plus, you now earn miles based on ticket price for Delta-marketed or
-ticketed flights. Visit delta.com/skymiles2015 to learn more.
Your support as a Medallion member is important to Delta, our Connection
Carriers, and SkyTeam partners. We look forward to your continued
patronage.
Sincerely,
This is so frustrating for me because I have been loyal to DL for many years and have been very appreciative of the recognition (international upgrades, etc.) we have received over the years. It was obvious to me me that the person who finally read my detailed complaint either didn't have a clue as to how to respond or just didn't care. Very sad.
Apr 10, 2015, 2:03 pm
#41
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
After my 2+ hours of frustration because one part of Delta couldn't communicate with another, I sent a detailed complaint. One month later I received the following generic response:
Thank you for your email describing the problem you experienced booking
Delta SkyMiles partner award stats.
I regret your frustration when you attempted to book your Award Travel
through our website, delta.com. As a global airline, Delta is proud that
we have the largest base of loyal travelers; however, we face the
challenge of satisfying the ever-increasing demand of Award Travel.
While a limited number of lower-priced seats are available for Award
Travel on each flight, availability varies depending on the date, time
of day, and destination. Also, fluctuations in passenger demand,
seasonal trends, peak travel times and other factors determine at what
prices Award Seats will be offered.
I understand your disappointment that your desired flights were not
available at a lower price. If you have flexibility in your travel
plans, we encourage you to try searching by different dates or
destinations.
Remember, there is increased demand on Award Seat availability for
popular vacation destinations, and prices listed are not guaranteed
until the ticket is issued.
For more information about the SkyMiles Award Travel, please visit
delta.com/awardtravel.
Additionally, we have introduced more redemption options than ever and
still offer last-seat availability on every Delta Air Lines flight.
Plus, you now earn miles based on ticket price for Delta-marketed or
-ticketed flights. Visit delta.com/skymiles2015 to learn more.
Your support as a Medallion member is important to Delta, our Connection
Carriers, and SkyTeam partners. We look forward to your continued
patronage.
Sincerely,
This is so frustrating for me because I have been loyal to DL for many years and have been very appreciative of the recognition (international upgrades, etc.) we have received over the years. It was obvious to me me that the person who finally read my detailed complaint either didn't have a clue as to how to respond or just didn't care. Very sad.
Thank you for your email describing the problem you experienced booking
Delta SkyMiles partner award stats.
I regret your frustration when you attempted to book your Award Travel
through our website, delta.com. As a global airline, Delta is proud that
we have the largest base of loyal travelers; however, we face the
challenge of satisfying the ever-increasing demand of Award Travel.
While a limited number of lower-priced seats are available for Award
Travel on each flight, availability varies depending on the date, time
of day, and destination. Also, fluctuations in passenger demand,
seasonal trends, peak travel times and other factors determine at what
prices Award Seats will be offered.
I understand your disappointment that your desired flights were not
available at a lower price. If you have flexibility in your travel
plans, we encourage you to try searching by different dates or
destinations.
Remember, there is increased demand on Award Seat availability for
popular vacation destinations, and prices listed are not guaranteed
until the ticket is issued.
For more information about the SkyMiles Award Travel, please visit
delta.com/awardtravel.
Additionally, we have introduced more redemption options than ever and
still offer last-seat availability on every Delta Air Lines flight.
Plus, you now earn miles based on ticket price for Delta-marketed or
-ticketed flights. Visit delta.com/skymiles2015 to learn more.
Your support as a Medallion member is important to Delta, our Connection
Carriers, and SkyTeam partners. We look forward to your continued
patronage.
Sincerely,
This is so frustrating for me because I have been loyal to DL for many years and have been very appreciative of the recognition (international upgrades, etc.) we have received over the years. It was obvious to me me that the person who finally read my detailed complaint either didn't have a clue as to how to respond or just didn't care. Very sad.
Apr 11, 2015, 11:13 pm
#42
Join Date: Jul 2011
Location: SEA
Programs: DL DM
Posts: 183
I did successfully resolve one today for June 2015 where delta.com was showing multiple KE options, all were "just sold out" when trying to issue. DM line was the typical can't see inventory and nothing can be done, told them not to bother with the delta.com help desk and instead transfer to supervisor to honor it on DL metal rather than me filing a DOT complaint for not honoring a published fare. Kept it all very polite and friendly and it got sorted. My wife would rather be on KE, but she'll take DL.
The KE return priced correctly and issued on delta.com, both were on old KE blackout dates, according to the supervisor she was seeing different region-specific blackouts, so US-North Asia was not working but North Asia-US was. Following the comments in the thread that must be the new peak award dates having their effect.
The KE return priced correctly and issued on delta.com, both were on old KE blackout dates, according to the supervisor she was seeing different region-specific blackouts, so US-North Asia was not working but North Asia-US was. Following the comments in the thread that must be the new peak award dates having their effect.
Apr 12, 2015, 12:30 am
#43
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
On my 4th call to Delta today...so far.
Judy, Mary and Tenisha at the Platinum line have all been very nice but so far unable to do anything to help me, stating it is a Delta.com problem and not their problem. On hold twice with Delta.com line; first time for 42 minutes before hanging up, this time I am at 36 minutes and still waiting...what a joke.
Update: Got through, but Delta.com is saying there is nothing they can do, I need to talk to the SkyMiles desk. Which I've already done 4x. Round and round we go, through various layers of supervisors.
Judy, Mary and Tenisha at the Platinum line have all been very nice but so far unable to do anything to help me, stating it is a Delta.com problem and not their problem. On hold twice with Delta.com line; first time for 42 minutes before hanging up, this time I am at 36 minutes and still waiting...what a joke.
Update: Got through, but Delta.com is saying there is nothing they can do, I need to talk to the SkyMiles desk. Which I've already done 4x. Round and round we go, through various layers of supervisors.
Apr 12, 2015, 2:15 am
#44
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,222
The KE return priced correctly and issued on delta.com, both were on old KE blackout dates, according to the supervisor she was seeing different region-specific blackouts, so US-North Asia was not working but North Asia-US was. Following the comments in the thread that must be the new peak award dates having their effect.
BTW, KE's peak award dates are nothing new. Just DL would always black out everything then, every single KE flight, even if it was just for domestic w/in Korea flights "peak" dates. Now, from what you are saying here, they are only blocking the "peak" flights by the sector and direction.
Apr 12, 2015, 7:36 pm
#45
Join Date: Nov 2008
Posts: 415
If DL now is blacking out KL only on region (and direction) specific, where KE has higher mileage at the time, that is a plus and a big step forwards then. Not quite as good as no blackout dates, but still much better how it was before.
BTW, KE's peak award dates are nothing new. Just DL would always black out everything then, every single KE flight, even if it was just for domestic w/in Korea flights "peak" dates. Now, from what you are saying here, they are only blocking the "peak" flights by the sector and direction.
BTW, KE's peak award dates are nothing new. Just DL would always black out everything then, every single KE flight, even if it was just for domestic w/in Korea flights "peak" dates. Now, from what you are saying here, they are only blocking the "peak" flights by the sector and direction.