rileydogmi

I completed the Request Mileage Credit form on the delta.com website located here:

https://www.delta.com/skymiles/manag...t/index_DL.jsp

After entering all the pertinent information and clicking submit, I get a blank web page with the website address changing to:

"https://www.delta.com/cwsemail/servlet/EmailSender?templateName=request_mileage_credit.xm l&cmd=go"

The page is completely blank and I don't get an email or anything to let me know that my request was received. I have used two separate computers, using four different browsers (IE9 Windows, Chrome Windows, Safari, Chrome Mac and get the same results.

Has anyone got this form to work for them?

cottonpatch

Getting Skymiles to post correctly will wear you out sometimes. Even if you figure out how to get someone to listen to fix the problem once, good luck duplicating that feat a second time.

Posting your earned points correctly is not a DL strong point.

CJKatl

Call the SkyMiles number on Monday. They can post the points while you are on the phone. 1-800-323-2323 or the number on your medallion card.

rileydogmi

OK - thanks for the replies - a phone call it is!

Bowgie

The online mileage request form does not work for partner flights, which is the most frequent source of missing miles. I would not waste time calling if a partner flight is involved because Delta is going to want to see the boarding passes (or copies thereof),

Just mail or fax the request to:

Delta Air Lines, Inc.
SkyMiles Account Support
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
or fax: 404-773-1945

This info is on the online mileage request form on Delta.com

Kacee

I just bumped into this. Four years later, they still make you use snail mail or fax. Coming from UA, which makes this process super easy, it was really a bad surprise to learn this can't be done online.

roberta_h

you can use the comment/complaint form online to request partner credit, no need to mail or fax

Kacee

Thanks!

mckerrow

Bumping up this thread. I had a paid-fare premium select ticket and upgrade by using GUC in January. All four sectors were not credited (RDM, MQD, and Lifetime Miles). I have used online missing mileage request TWICE, and each time I got the following exact canned response (Quote below), but there is nowhere to find those credits from my account activity. Should I just call DM line, or are there other channels I may contact to have them done a more thorough investigation on this?

xliioper

Presumably these were on VS metal? As has been noted here a number of times, GUCs process into G fare class on VS metal which is their award booking class for VS Upper Class awards. Delta systems see the VS G class on flights and assume they are award flights and are not eligible for mileage credit. You will likely need to fully explain the situation to a DL agent and try to get them to understand the issue with GUCs on VS booking into their G class which DL sees as an award ticket instead of a revenue fare.

mckerrow

Thank you for the response, but this was a fully DL metal trip (LGA-DTW-HND round trip). I had never encountered such issue and was even surprised (or maybe not) by the exact canned response twice. I just don't know if it is okay to call the DM line to sort this issue out.

RealHJ

You cannot. I mean you can, but it never works. Always a copy-and-paste response telling you that you should submit it again. A human sends it (as response time varies), but it's always the same copy and paste response once you submit the form.

It is impossible nowadays to get miles posted for 006 ticket DL coded flights, which are not posting automatically.

That is a problem as for 2023 flown flights you are not getting the MQM/MQD rollover then.

CS refuses to respond. "SkyMiles support" never responds when you respond back to them. You must submit the form, to which the response is always the same "blah blah blah, valued customer, sorry to disappointed, but we cannot post miles. you can try to submit your request again" nonsense. They do not read or look at the receipts showing FLWN, the boarding passes, nothing, and simply refuse to post miles, while CS enables them and refuses to respond to any inquiries on that.

Been going on so for months. Frankly, Delta's loathing and mistreatment of their customers is despicable.

hhdl

They haven't even bothered to update the copypasta, since it's now multiple years since the 75k limit was removed.

xliioper

Ah, okay. I would suggest looking at your ticket receipts on delta.com - https://www.delta.com/mydelta/walletMyReceiptSummary
What entries do you see involving this trip (status, class, etc.)? There will likely be multiple ones.

mckerrow

Four sectors booked into W (for LGA-DTW-LGA) and G (for DTW-HND-DTW), and then I used GUC to upgrade the whole trip (booked into OV and OK). None of four FLOWN sectors are credited. If it was a ticket under $500, I probably would just let go to keep myself sane, but unfortunately it was not.

I used the complaint form to submit a request now and received a response by saying this has been submitted to SkyMiles Department today. Please wait for 7 to 14 days. I will follow up later to see if they eventually credit (or not).