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Anyone having luck on delta.com to request mileage credit?

Anyone having luck on delta.com to request mileage credit?

Old Feb 16, 14, 6:54 pm
  #1  
Original Poster
 
Join Date: Apr 2009
Location: Michigan
Programs: DL DM 2.7MM, UA 1k (will end 1/21), HH LTD, Marriott LTTE
Posts: 113
Anyone having luck on delta.com to request mileage credit?

I completed the Request Mileage Credit form on the delta.com website located here:

https://www.delta.com/skymiles/manag...t/index_DL.jsp

After entering all the pertinent information and clicking submit, I get a blank web page with the website address changing to:

"https://www.delta.com/cwsemail/servlet/EmailSender?templateName=request_mileage_credit.xm l&cmd=go"

The page is completely blank and I don't get an email or anything to let me know that my request was received. I have used two separate computers, using four different browsers (IE9 Windows, Chrome Windows, Safari, Chrome Mac and get the same results.

Has anyone got this form to work for them?
rileydogmi is offline  
Old Feb 16, 14, 7:13 pm
  #2  
 
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,065
Getting Skymiles to post correctly will wear you out sometimes. Even if you figure out how to get someone to listen to fix the problem once, good luck duplicating that feat a second time.

Posting your earned points correctly is not a DL strong point.
cottonpatch is offline  
Old Feb 16, 14, 7:37 pm
  #3  
 
Join Date: Jun 2008
Location: ATL
Programs: DL:PM, Marriott:P/LTP, Hilton:G, NatCar:EE+, Hertz:PC
Posts: 8,768
Call the SkyMiles number on Monday. They can post the points while you are on the phone. 1-800-323-2323 or the number on your medallion card.
CJKatl is offline  
Old Feb 16, 14, 7:59 pm
  #4  
Original Poster
 
Join Date: Apr 2009
Location: Michigan
Programs: DL DM 2.7MM, UA 1k (will end 1/21), HH LTD, Marriott LTTE
Posts: 113
OK - thanks for the replies - a phone call it is!
rileydogmi is offline  
Old Feb 16, 14, 8:18 pm
  #5  
 
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Gold, DL Diamond and 1MM
Posts: 3,422
Just Mail or Fax in the Request

The online mileage request form does not work for partner flights, which is the most frequent source of missing miles. I would not waste time calling if a partner flight is involved because Delta is going to want to see the boarding passes (or copies thereof),

Just mail or fax the request to:

Delta Air Lines, Inc.
SkyMiles Account Support
Dept. 654
P.O. Box 20532
Atlanta, GA 30320-2532
or fax: 404-773-1945

This info is on the online mileage request form on Delta.com
Bowgie is offline  
Old Jan 18, 18, 9:29 am
  #6  
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Join Date: Apr 2013
Location: SFO
Programs: AA EXP; AS 75K; UA 1K 1MM; Marriott Ambassador; Hilton Diamond (Aspire); Hyatt Explorist
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Originally Posted by Bowgie View Post
The online mileage request form does not work for partner flights, which is the most frequent source of missing miles.
I just bumped into this. Four years later, they still make you use snail mail or fax. Coming from UA, which makes this process super easy, it was really a bad surprise to learn this can't be done online.
Kacee is offline  
Old Jan 18, 18, 9:46 am
  #7  
 
Join Date: Nov 2014
Location: NCE, MCM
Programs: DL PM
Posts: 140
you can use the comment/complaint form online to request partner credit, no need to mail or fax
Kacee likes this.
roberta_h is offline  
Old Jan 18, 18, 2:43 pm
  #8  
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Join Date: Apr 2013
Location: SFO
Programs: AA EXP; AS 75K; UA 1K 1MM; Marriott Ambassador; Hilton Diamond (Aspire); Hyatt Explorist
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Originally Posted by roberta_h View Post
you can use the comment/complaint form online to request partner credit, no need to mail or fax
Thanks!
Kacee is offline  

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