Originally Posted by
mckerrow
Thank you for the response, but this was a fully DL metal trip (LGA-DTW-HND round trip). I had never encountered such issue and was even surprised (or maybe not) by the exact canned response twice. I just don't know if it is okay to call the DM line to sort this issue out.
Ah, okay. I would suggest looking at your ticket receipts on delta.com -
https://www.delta.com/mydelta/walletMyReceiptSummary
What entries do you see involving this trip (status, class, etc.)? There will likely be multiple ones.