Is DL missing me?
Aug 12, 2013 | 4:39 pm
#17
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,366
OP, I've considered this before too. I wouldn't expect DL (or any carrier) to call me, but some targeted promos would make sense.
Truthfully, even if they called, what can they offer that most of us don't already have? Miles, status, ham sammiches. It really would only be to find out why you left.
Truthfully, even if they called, what can they offer that most of us don't already have? Miles, status, ham sammiches. It really would only be to find out why you left.
Aug 12, 2013 | 6:38 pm
#18
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
When I asked "wil they miss me" it was mostly a joke. I don't expect a phone call but I was more curious to know, as some pointed out, that some promos might come my way as a result of my inactivity. I'm thinking about the other thread where you are able to decode what DL knows about you after you log in and in a few months I'll be able to decode it again and see if anything has changed.
If you're looking for some kind of promo, best bet would be a CC. Since that is seen as more of a long-term commitment, they are more sensitive to those who cancel cards. Try saying bye bye to one of your credit cards and see what happens.
Aug 12, 2013 | 6:42 pm
#19
Join Date: Nov 2002
Location: Maryland, near DC
Programs: UA 1k MM, AA EXP 2MM, Marriott Bonvoy Lifetime Titanium, HHonors Diamond, Avis First (oh boy)
Posts: 540
I went from 4 years of platinum medallion to zilch and not a peep from them in a year, even though I still for whatever reason carry my delta Amex reserve card...
Aug 12, 2013 | 6:50 pm
#20
Join Date: Oct 2004
Location: PDX
Posts: 2,284
http://www.flyertalk.com/forum/ameri...em-lately.html
Aug 12, 2013 | 7:37 pm
#21
FlyerTalk Evangelist
Join Date: Sep 2002
Location: IND
Programs: DL PM & 2MM™, Lifetime HHonors Diamond
Posts: 21,130
Aug 12, 2013 | 10:32 pm
#23
Join Date: May 2008
Location: New York, NY
Programs: Delta Diamond, Hyatt Diamond, SPG Gold, Hertz Prez; Former UA GS
Posts: 313
What was your spend?
Because if it was less than say $50K/year, I highly doubt anyone at DL (or any airline) would notice or care. More than that, they'd probably notice, but probably wouldn't do much unless people with similar spend were leaving in droves.
Aug 13, 2013 | 1:35 am
#24
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Hotels are the same as airlines... They expect people to come and go and while they may track individual info, it would be extremely costly and time consuming for them to even send surveys or something, much less a welcome gift to return, and the precedent would be quite expensive.
If you're looking for some kind of promo, best bet would be a CC. Since that is seen as more of a long-term commitment, they are more sensitive to those who cancel cards. Try saying bye bye to one of your credit cards and see what happens.
If you're looking for some kind of promo, best bet would be a CC. Since that is seen as more of a long-term commitment, they are more sensitive to those who cancel cards. Try saying bye bye to one of your credit cards and see what happens.
Aug 13, 2013 | 3:44 am
#25
Join Date: Oct 2009
Location: MCO
Programs: DL DM/MM, Marriott Plat Premier, HH Diamond, Hyatt Plat, Hertz PC
Posts: 4,081
The latter should be very easy to track. Even DL has sent out emails to those who haven't flown the airline in awhile but AFAIK, there are no promo offers to entice people to book with them. What is Hyatt offering in their promo?
Aug 13, 2013 | 4:37 am
#27
Join Date: Mar 2011
Posts: 2,814
Don't personalize things. DL isn't a person and you are a # to DL. Nobody is sitting at a desk wondering why revenue from you dropped. At a micro level, people stop flying for many reasons. At a macro level, DL watches what happens to everything and might, on an automated basis, chuck some promo your way to see what's up.
For every peraon like you that flew weekly in the first half of the year and none now, there is someone who just moved from AA/UA and is now flying DL weekly.
Aug 13, 2013 | 5:00 am
#28
Original Poster
Join Date: May 2005
Location: Chattanooga, TN
Programs: DL Diamond Million Miler, AA Ex-Plat, IHG RA, Marriott PLAT, HERTZ Pres Circle
Posts: 1,220
I'm really not trying to pretend that I'm so important, just curious to know what, if anything, happens when you go from weekly travel down to zero. Maybe I need to wait a bit longer. When each of my children were born, I probably had similar periods of inactivity so maybe this question will be better asked in December.
Aug 13, 2013 | 5:34 am
#29
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,700
Decent summary. DL is a $35 Billion business with >160 million pax flown each year. No offense to OP but no airline is going to micromanage this down to an individual level. Well, perhaps they would if you happened to have a history of spending a billion/yr with them but that's ridiculous.
Totally different story if you were the corp travel manager for a F-500 company and your biz was down 50% from last year. UA felt some sting from this.
A bit OT but B6 is moving out of their comfort zone. Winners will be pax because of the addl competition but we will see -- in the future, of course -- how well this plays out.
Totally different story if you were the corp travel manager for a F-500 company and your biz was down 50% from last year. UA felt some sting from this.
A bit OT but B6 is moving out of their comfort zone. Winners will be pax because of the addl competition but we will see -- in the future, of course -- how well this plays out.
Last edited by Crazyhotelguy; Aug 13, 2013 at 11:23 am
Aug 13, 2013 | 7:31 am
#30
Join Date: Nov 2006
Location: MEL
Programs: DL, QF, QR Silver, Bonvoy Lifetime Gold
Posts: 7,315
When my travel decreased significantly I got an email from Marriott about it.
Still, I think you have to look at the big picture. I think that overall, for every high spender that "quits" another joins.
Still, I think you have to look at the big picture. I think that overall, for every high spender that "quits" another joins.