Sep 5, 2013, 12:48 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: serfty

DELTA Link: Same Day Travel Changes | Delta Air Lines [as per web site July 2015, 2015]

Quote:

Same-Day Confirmed

When You Need to Change Your Flight

Eligibility

You can use the same-day confirmed option for travel within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights.
You may request a same-day flight change up to 24 hours prior to the departure time of your original flight; however changes are limited to flights departing on the same day of ticketed departure.
If you have a flexible fare (usually a refundable ticket), you may be able to change your itinerary without a fee.
If you have an Economy fare, you can only be rebooked in the same fare class as your original flight.
If you have a premium cabin fare, -- including Delta One™, First and Business Class -- you may make a same-day confirmed change as long as a seat is available in the premium cabin
Award Tickets are same-day confirmed eligible.
Origin, destination or co-terminal (LGA to JFK) changes are not same-day confirmed eligible.
Same-Day Confirmed changes from connection to non-stop flights are not permitted.
Basic Economy fare (E) for flights flown on or after February 1, 2015 are not eligible for same-day confirmed travel changes.

Fees

Silver Medallion members, general SkyMiles members and non-members:

$50 USD Same-Day Change Fee - If your requested flight is same-day confirmed eligible
Applicable Change Fee -These fees vary based on your ticket and its fare rules, and will be due if you have a restricted fare and your requested flight is outside of same-day travel eligibility. Change fees are dictated by the fare rules.

Diamond, Platinum and Gold Medallion members:

$50 USD Same-Day Confirmed Fee Waived - If the requested flight is same-day confirmed eligible the $50 fee will be waived.
Applicable Change Fee - These fees vary based on your ticket and its fare rules, and will be due if you have a restricted fare and your requested flight is outside of same-day travel eligibility. Change fees are dictated by the fare rules.

Basic Economy (E) fares are not eligible to make same-day confirmed or same-day standby travel changes, regardless of Medallion or other elite status, for flights flown on or after February 1, 2015.

Additional Rules

Medallion complimentary upgrades do not transfer to your rebooked ticket.
Trip Extras or seats purchased for the original flight do not transfer to your rebooked ticket. Please note the original terms and conditions for Trip Extras, Delta Comfort+™ and Preferred Seats.
The same-day travel program is subject to change and the rules in effect on the date of travel will apply.

Quote:

Same-Day Standby

When There Are No Seats Available

If you are unable to secure a new flight(s) with the same-day confirmed option, you can choose to fly standby with the same-day standby option.

Eligibility

Same-day standby is only offered if same-day confirmed is not available.
You may request a same-day flight change up to 24 hours prior to the departure time of your original flight.
Silver Medallion members, general SkyMiles members and non-members may only fly same-day standby for a flight that is earlier than their original flight.
Diamond, Platinum and Gold Medallion members may standby for a flight any time on the same day as their original flight.
No routing changes are allowed.
Eligible same-day standby flights must be on the same day as the original flight, starting 12am of the same day to 11:59pm the same day.
Change is only permitted based on the original ticketed paid cabin. For example, customers confirmed in RU class may only standby for flights in the Economy cabin
Basic Economy fare (E) for flights flown on or after February 1, 2015 are not eligible for same-day standby travel changes.
You can use the same-day standby option for travel within the United States, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection flights.
You may request a same-day flight change up to 24 hours prior to the departure time of your original flight.

Fees

Silver Medallion members, general SkyMiles members and non-members:

$50 USD Standby Fee - Standby fee will be collected, but your card will not be charged until you are assigned a seat on the standby flight

Diamond, Platinum and Gold Medallion members:

$50 USD Standby Fee Waived

Standby not permitted to/from Canada
Standby permitted for multi-segment flights. Customers must stand by for each individual flight segment. Standby fees are not refundable once you are assigned a seat on the first standby segment.

Quote:

Same-Day Standby Upgrades

The same-day standby upgrade option allows you to upgrade your flight for a small fee, provided space is available and your ticket is eligible. This option applies to specific flights and routings:

Within North America (except JFKLAX, JFKSEA and JFKSFO).
To/from Aruba, Bermuda, Grand Cayman (Cayman Islands), Los Cabos (Mexico), Montego Bay (Jamaica), Nassau (Bahamas), Providenciales (Turks and Caicos), San Juan (Puerto Rico), and St. Thomas (US Virgin Islands)
Between Atlanta and Costa Rica, St. Maarten and St. Lucia
Between Cancun (Mexico)and Atlanta, Cincinnati, Detroit, Indianapolis, Memphis and Minneapolis

All flights within and between the Domestic 48 States and Alaska

Code:

Traveling                 Y/B/M Fares     S/H/Q/K/L Fares  U/T/X/V Fares

0 to 500 miles            $49             $119             $169

501 to 1,000 miles        $79             $149             $199
 
1,001 to 1,500 miles      $99             $209             $259

1,501 to 2,000 miles      $149            $249             $319

2,001 to 3,000 miles      $239            $269             $359

3,001 miles and up        $329            $369             $399

All flights to and from Hawaii

Code:

Traveling               Y/B/M Fares  S/H/Q/K/L Fares  U/T/X/V Fares

2,001 to 3,000 miles    $239         $269             $359

3,001 miles and up      $329         $369             $399

All eligible other flights

Code:

Traveling                     Y / B / M / H / Q/ K Fares
 
0 to 500 miles                $50

501 to 1,000 miles            $75

1,001 to 1,500 miles          $100

1,501 to 2,000 miles          $150

2,001 to 3,000 miles          $225

3,001 miles and up            $350

Improvements to Same-Day Travel

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Sep 12, 2013, 7:50 am

#391

Bill_61

Join Date: Jun 2011

Programs: Delta DM, 1MM USAir SP Marriott Plat National Exec Elite

Posts: 111

and to my latest complaint to Delta about this..."

Thank you for sharing your feedback concerning our Same Day Travel policy.

Please allow me to explain that our policies are based on extensive research done by our marketing team. We have a dedicated team of analysts who analyze the features of the policy before they are implemented. At the same time, we also respect the sentiments of our passengers and welcome your comments as an attempt to improve our overall performance. This said, please know your decision to book with other airlines is sincerely disheartening and we hope to be able to restore your faith and confidence in our service to you as a Diamond Medallion.

Thank you for your support as a Diamond Medallion member and for trusting your business to us. Be assured, we will make every attempt to serve you well; we are focused on the future and look forward to our continued business relationship."

Love the part about the bean counters...errrr analysts...

In other words, pound sand...our analysts tell us we will make more money and not piss off enough of you medallions to matter. We are focused on the future -- this is in the past, get over it...

That's how I read it as the recipient. Not exactly gumdrops and rainbows...

Sep 12, 2013, 8:09 am

#392

misterbean

Join Date: Dec 2012

Posts: 1,117

what did you expect?
"Oh sorry, you're right! We didn't think about it! We'll reverse anything by tomorrow."?

Sep 12, 2013, 8:25 am

#393

Bill_61

Join Date: Jun 2011

Programs: Delta DM, 1MM USAir SP Marriott Plat National Exec Elite

Posts: 111

Quote:

Originally Posted by misterbean

what did you expect?
"Oh sorry, you're right! We didn't think about it! We'll reverse anything by tomorrow."?

not at all...just thought the wording was interesting. To me, "we'll pass it along..." would have been better. Lacking the requisite outrage/vote with dollars from medallions, this policy is what it is.

Sep 12, 2013, 8:29 am

#394

misterbean

Join Date: Dec 2012

Posts: 1,117

Quote:

Originally Posted by Bill_61

Actually, I appreciate the honesty. "We'll pass it along" would have been a lie to get you off their back.

Sep 12, 2013, 9:39 am

#395

wild13cat

Join Date: Sep 2013

Location: ORD

Posts: 30

Quote:

Originally Posted by MR_MAMA

This is great, but I think in many of our cases it's the fare class that hasn't been available. My issue has been empty seats available, but not in my code I purchased. Love the 24 hour enhancement though.

Can someone clarify the biggest complaint in this policy vs the former SDC policy?

Sep 12, 2013, 9:46 am

#396

lsumegan

Join Date: Jun 2008

Location: LA

Programs: DL GM, HH Diamond

Posts: 727

Quote:

Originally Posted by wild13cat

Can someone clarify the biggest complaint in this policy vs the former SDC policy?

That the fare class you need is not available even though there are empty seats, so you can not SDC. You can SDS but probably will not get an upgrade.

Sep 12, 2013, 9:52 am

#397

MSPeconomist

A FlyerTalk Posting Legend

Join Date: Sep 2009

Location: Minneapolis: DL DM charter 2.3MM

Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM

Posts: 100,417

Quote:

Originally Posted by lsumegan

That the fare class you need is not available even though there are empty seats, so you can not SDC. You can SDS but probably will not get an upgrade.

This and the fact that due to the fare class availability, if you've purchased a G A P fare, not only can you not SDC, but when you SDS you will almost always end up sitting in coach even though you purchased a FC fare and other elites have been upgraded at the gate.

Sep 12, 2013, 10:09 am

#398

lsumegan

Join Date: Jun 2008

Location: LA

Programs: DL GM, HH Diamond

Posts: 727

Quote:

Originally Posted by MSPeconomist

Would you say that's the BIGGEST? To me, biggest implies one thing. And I think the fare bucket thing is it.

Sep 12, 2013, 10:11 am

#399

MSPeconomist

A FlyerTalk Posting Legend

Join Date: Sep 2009

Location: Minneapolis: DL DM charter 2.3MM

Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM

Posts: 100,417

Quote:

Originally Posted by lsumegan

Would you say that's the BIGGEST? To me, biggest implies one thing. And I think the fare bucket thing is it.

What I said is an implication of the fare bucket rule, pointing out that its impact is even worse for most purchased FC fares. Of course this doesn't matter if someone hasn't bought a G A P fare.

Sep 12, 2013, 10:36 am

#400

wild13cat

Join Date: Sep 2013

Location: ORD

Posts: 30

Quote:

Originally Posted by lsumegan

That the fare class you need is not available even though there are empty seats, so you can not SDC. You can SDS but probably will not get an upgrade.

So before this new SDC went into effect this summer, you could SDC for $50 into an avail seat, no matter what class the avail seat was? Only with the new policy does the class have to match?

Sep 12, 2013, 10:42 am

#401

lsumegan

Join Date: Jun 2008

Location: LA

Programs: DL GM, HH Diamond

Posts: 727

Quote:

Originally Posted by wild13cat

So before this new SDC went into effect this summer, you could SDC for $50 into an avail seat, no matter what class the avail seat was? Only with the new policy does the class have to match?

What is the purpose of these questions? If you really want to know what changed, it is pretty easy to find out yourself. What are you trying to accomplish?

Sep 12, 2013, 10:53 am

#402

wild13cat

Join Date: Sep 2013

Location: ORD

Posts: 30

Quote:

Originally Posted by lsumegan

What is the purpose of these questions? If you really want to know what changed, it is pretty easy to find out yourself. What are you trying to accomplish?

Actually no, I haven't seen my question answered. I have no idea what people are upset about. Did the 24-hour thing open up SDC to too many regular people because most weren't committed enough to wake at midnight? In my opinion most fliers don't even know what a same day change is or that it's potentially only $50 to do so. And many "kettles" paying for their own flights would view $50 to be a lot of money. SDC is a FF tactic in my opinion.

Sep 12, 2013, 11:04 am

#403

Seat1A

Join Date: Apr 2002

Location: BOS

Programs: riding the lifetime status. DL MM / AA MM

Posts: 2,968

the SDC options looked a bit better than usual for me this week.. on a K fare, i was able to switch onto something showing Y5.....K1.L0. in previous weeks, i would see everything showing Y5.B1.M0....

are they maybe starting to tune things a bit better? or did i just fly a different route this week?

the fare class thing can work, if delta understands that day of travel availability is a different game than advance purchase availability, and starts tweaking specifically for SDC.

Sep 12, 2013, 11:57 am

#404

lsumegan

Join Date: Jun 2008

Location: LA

Programs: DL GM, HH Diamond

Posts: 727

Quote:

Originally Posted by wild13cat

If you did just a little reading through some threads (such as this one), your questions would be answered.

Sep 12, 2013, 12:00 pm

#405

lsumegan

Join Date: Jun 2008

Location: LA

Programs: DL GM, HH Diamond

Posts: 727

Quote:

Originally Posted by Seat1A

are they maybe starting to tune things a bit better? or did i just fly a different route this week?

I don't know, did you fly a different route this week?

And was it a less popular one?