and to my latest complaint to Delta about this..."
Thank you for sharing your feedback concerning our Same Day Travel policy.
Please allow me to explain that our policies are based on extensive research done by our marketing team. We have a dedicated team of analysts who analyze the features of the policy before they are implemented. At the same time, we also respect the sentiments of our passengers and welcome your comments as an attempt to improve our overall performance. This said, please know your decision to book with other airlines is sincerely disheartening and we hope to be able to restore your faith and confidence in our service to you as a Diamond Medallion.
Thank you for your support as a Diamond Medallion member and for trusting your business to us. Be assured, we will make every attempt to serve you well; we are focused on the future and look forward to our continued business relationship."
Love the part about the bean counters...errrr analysts...
In other words, pound sand...our analysts tell us we will make more money and not piss off enough of you medallions to matter. We are focused on the future -- this is in the past, get over it...
That's how I read it as the recipient. Not exactly gumdrops and rainbows...