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Flight changes permitted after schedule changes

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Old Jun 30, 2013, 4:57 pm
  #1  
Original Poster
 
Join Date: Mar 2008
Programs: DL DM, SPG Plat
Posts: 696
Flight changes permitted after schedule changes

I have a set of 4 award tickets (for my family, I'm not flying), and there was a schedule change of about 1.5 hours.

The website is allowing us to change flights without charge because of this, but it isn't offering the flights I want. I don't /need/ these changes, but I was hoping we'd be able to arrange for an "extended layover" in a hub.

Basically, they have been booked on

AAA-MSP-BBB

And I'd like them to go AAA-SEA-BBB.

AAA-SEA-BBB is a valid routing, and dl.com gives me options for this routing, but it is giving me either two AM flights, or two PM flights. I'd like to fly AM -> SEA (watch mariners game) -> BBB, and would be able to do that if we took the AM flight to SEA, and then a redeye to BBB.

I'm not sure if it's just not offering it to me because it thinks nobody wants an 7 hour layover, or if it's not offering it to me because it's no longer a valid connection?

Thx for advice. I guess I could call, but wanted to have some idea what to expect first.
stevekstevek is offline  
Old Jun 30, 2013, 5:02 pm
  #2  
 
Join Date: Dec 2009
Location: MSP
Programs: DL GM, AMEX Business Platinum, AMEX Delta Reserve, DL SkyClub Member, Choice PM
Posts: 2,218
Suggest that you call and make the changes.
There should be no additional charges even when you call in.
dd1612 is offline  
Old Jun 30, 2013, 5:24 pm
  #3  
 
Join Date: Jun 2012
Location: Michigan
Programs: DL PM
Posts: 855
Domestic layovers are limited to 4 hours or the next available flight, whichever is shorter. That is why delta.com won't show it to you. Domestic award tickets do allow stopovers on a valid routing but I don't know if they'll let you change your tickets to include a stopover because of a schedule change. Others here have a lot of experience changing award tickets so hopefully some of them will chime in.
mudpuppy is offline  
Old Jun 30, 2013, 5:54 pm
  #4  
Original Poster
 
Join Date: Mar 2008
Programs: DL DM, SPG Plat
Posts: 696
Originally Posted by mudpuppy
Domestic layovers are limited to 4 hours or the next available flight, whichever is shorter. That is why delta.com won't show it to you. Domestic award tickets do allow stopovers on a valid routing but I don't know if they'll let you change your tickets to include a stopover because of a schedule change. Others here have a lot of experience changing award tickets so hopefully some of them will chime in.
Thanks -- that's what I was thinking. Then I also looked and found that International permits 24hours. This particular journey is from Canada to the US, though I think that the rules for Canada might still be 4.

Is there some way to get the fare rules for a ticket? The receipt doesn't seem to show them.
stevekstevek is offline  


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