upgrade jackpot!
Jun 6, 2013 | 8:47 am
#1
Original Poster
Join Date: Apr 2010
Location: central Wisconsin
Programs: DL-FO, amex platinum, ducks unlimited, pheasants forever
Posts: 154
upgrade jackpot!
After dropping from GM to Silver this year, upgrades seemed pretty much out of the question until a few weeks ago, MSP-RSW was travelling with
my wife using an AMEX Platinum companion certificate. Checked in and told
agent my Delta app said we were upgraded (which it did) but boarding pass said otherwise. She replied that she could not figure out why my wife was not on the same reservation??? She then linked us, and said we should be upgraded at the gate (we were!) as there was ample space available. I did read that companion certs were not supposed to be upgradable...
Sounds like there are ways around this if you get the right Agent
..
Thanks Delta!!
my wife using an AMEX Platinum companion certificate. Checked in and told
agent my Delta app said we were upgraded (which it did) but boarding pass said otherwise. She replied that she could not figure out why my wife was not on the same reservation??? She then linked us, and said we should be upgraded at the gate (we were!) as there was ample space available. I did read that companion certs were not supposed to be upgradable...
Sounds like there are ways around this if you get the right Agent
..Thanks Delta!!
Jun 6, 2013 | 9:14 am
#3
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Yes, there have been recent reports that some flights have actually gone out with empty F seats, even with Medallions in the back who have used these vouchers, because of ridiculously strict GAs - - which is just plain silly!
Last edited by davetravels; Jun 6, 2013 at 9:36 am
Jun 6, 2013 | 9:41 am
#4
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,194
Congrats on getting upgraded with the companion cert. Supposedly according to the T&C neither of you are eligible when using one of those.
I did not have such luck... had a recent trip with a companion on the Plat cert and we were not upgraded (me as DM and companion as GM) even though seats were available at the gate. GA would not do anything to help and the flight left with open seats in F.
I did not have such luck... had a recent trip with a companion on the Plat cert and we were not upgraded (me as DM and companion as GM) even though seats were available at the gate. GA would not do anything to help and the flight left with open seats in F.
Jun 6, 2013 | 9:51 am
#5
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,435
Just an example of an agent who doesn't know the rules and it worked in
your favor (instead of the other way around). It happens, although I will guess she will be called on it by management. They frown on this type of thing and you can bet your boots they are audited.
your favor (instead of the other way around). It happens, although I will guess she will be called on it by management. They frown on this type of thing and you can bet your boots they are audited.
Jun 6, 2013 | 9:59 am
#6
Join Date: Apr 2011
Location: ATL
Programs: Delta PM, Marriott Titanium
Posts: 212
Congrats on getting upgraded with the companion cert. Supposedly according to the T&C neither of you are eligible when using one of those.
I did not have such luck... had a recent trip with a companion on the Plat cert and we were not upgraded (me as DM and companion as GM) even though seats were available at the gate. GA would not do anything to help and the flight left with open seats in F.
I did not have such luck... had a recent trip with a companion on the Plat cert and we were not upgraded (me as DM and companion as GM) even though seats were available at the gate. GA would not do anything to help and the flight left with open seats in F.
Jun 6, 2013 | 10:41 am
#7
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Just an example of an agent who doesn't know the rules and it worked in your favor (instead of the other way around). It happens, although I will guess she will be called on it by management. They frown on this type of thing and you can bet your boots they are audited.
Jun 6, 2013 | 11:09 am
#8
Join Date: Jul 2007
Location: VPS
Programs: DL-DM, 2MM; AA,QF,UA, WN. Every imaginable hotel program
Posts: 2,356
Where did you get that from? It has been posted repeatedly that the company policy is that you lose your spot if board. It is supposedly a violation of policy to upgrade someone who has already boarded.
Jun 6, 2013 | 11:30 am
#9
Join Date: Apr 2011
Location: ATL
Programs: Delta PM, Marriott Titanium
Posts: 212
It appears to be the same scenario with AMEX companions, some will do it and some don't. My personal feeling is that Medallions shouldn't be flying in the back with open seats up front, so I'm glad when I hear stories like this.
Jun 6, 2013 | 11:34 am
#10
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
I've talked to RedCoats who insist on UGing from Y whenever possible, and at a few west coast outstations, when I mention the "holding back / not boarding" thing, I have always been told - "We don't do it that way here" line.
As a result, there really is no official policy, which allows for our beloved Shena, etc, to make an appearance.
Jun 6, 2013 | 12:13 pm
#11
Join Date: Jan 2010
Programs: AA Plat 2MM/UA G MM/DL MM DM 2015/BA Silver/Hyatt Diamond
Posts: 3,103
It has been posted but I doesn't make I policy. It has been posted that delta policy per the customer service side of the business that GAs can and should upgrade from the original list.
Jun 6, 2013 | 12:28 pm
#13
Join Date: Apr 2011
Location: ATL
Programs: Delta PM, Marriott Titanium
Posts: 212
Curious - did you check in with the App or via the web? What happened to your Y seat assignment?
Jun 6, 2013 | 1:42 pm
#15
Join Date: Nov 2011
Location: Minneapolis
Programs: DL DM
Posts: 2,435
Let's see . . . . In a regular BF gate UG situation, the (supposed) company policy is that the GA has discretion as to whether to to UG someone who has already boarded and sitting in Y, or to UG someone who held back and didn't board yet. Why wouldn't they have the same discretion in this situation, as to leaving an upper level Medallion in the back, vs F seats flying empty?