Please write into Delta
May 24, 2013 | 4:28 pm
#1
Original Poster
Join Date: May 2012
Location: ORD
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Posts: 51
Please write into Delta
On a flight today that was delayed over 3 hours by weather and crew issues. Pilot came on during the flight and announced that if we were upset a hand written letter seems to work best and that this wasn't the crew's fault, but a staffing/weather/flight-ops issue and that maybe you can get some compensation.
Also as they were doing beverage service the FA's were talking - there were only two Chardonnays onboard and they commented how cheap that was of Delta.
Was a little shocked that the flight crew was suggesting that we write in, but guess it isn't only the Medallion members that are getting upset.
Also as they were doing beverage service the FA's were talking - there were only two Chardonnays onboard and they commented how cheap that was of Delta.
Was a little shocked that the flight crew was suggesting that we write in, but guess it isn't only the Medallion members that are getting upset.
May 24, 2013 | 4:35 pm
#2
Join Date: Apr 2003
Location: Southwest CT
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On a flight today that was delayed over 3 hours by weather and crew issues. Pilot came on during the flight and announced that if we were upset a hand written letter seems to work best and that this wasn't the crew's fault, but a staffing/weather/flight-ops issue and that maybe you can get some compensation.
Also as they were doing beverage service the FA's were talking - there were only two Chardonnays onboard and they commented how cheap that was of Delta.
Was a little shocked that the flight crew was suggesting that we write in, but guess it isn't only the Medallion members that are getting upset.
Also as they were doing beverage service the FA's were talking - there were only two Chardonnays onboard and they commented how cheap that was of Delta.
Was a little shocked that the flight crew was suggesting that we write in, but guess it isn't only the Medallion members that are getting upset.
Even if what the pilot and FAs said was true, totally unprofessional behavior on the crew's part. If I were a pax on that flight, I'd write to DL all right, but it wouldn't be to complain about the delay or the lack of Chardonnay!
May 24, 2013 | 4:44 pm
#3
Join Date: Nov 2007
Location: USA
Posts: 1,688
I've heard that a few times from DL crew...about writing the airline.
Usually it comes off about as sincere as the older lady at EWR's train to the rental car center, "If you don't like the delay in the trains, please write the Port Authority." Thanks, got it.
Usually it comes off about as sincere as the older lady at EWR's train to the rental car center, "If you don't like the delay in the trains, please write the Port Authority." Thanks, got it.
May 25, 2013 | 5:54 am
#4
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Consider that they are the ones who most often bear the brunt of the frustrations shared by passengers. Little of the responsibility, but much of the abuse.
Also, consider that, for flight crews, any management-caused delays keep them from their families too.
Is there any wonder that they get frustrated too, and try to enlist some assistance from pax by suggesting that correspondence be directed to management?
May 25, 2013 | 8:14 am
#5
Join Date: Oct 2009
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Agree with your comments. IME flight crews suggest pax write in to DL with complaints for a couple reasons. First, the crew can't do anything except listen, which is not enough to satisfy many pax. Second, I often hear from FA's that DL doesn't listen to them. Yeah, we know the same feeling but agree with them that a note from us will carry far more weight than one from them. Well, something from us may not mean anything at all either but their point is it will have more impact than anything they suggest in the way of change to DL.
May 25, 2013 | 8:48 am
#6
Join Date: Feb 2013
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A few former NWA crew are yet to allow their hearts and minds to be won over by their current employer. The fact that OP is based in MSP is an important piece of evidence here.
It was really God awful the first couple of years, as the frequent response to any request was "Delta doesn't allow that". I thought those cherished Mid-western values would have included more employer loyalty, but I guess that's measured by how close you are to retirement.
It was really God awful the first couple of years, as the frequent response to any request was "Delta doesn't allow that". I thought those cherished Mid-western values would have included more employer loyalty, but I guess that's measured by how close you are to retirement.
May 25, 2013 | 8:53 am
#7
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A few former NWA crew are yet to allow their hearts and minds to be won over by their current employer. The fact that OP is based in MSP is an important piece of evidence here.
It was really God awful the first couple of years, as the frequent response to any request was "Delta doesn't allow that". I thought those cherished Mid-western values would have included more employer loyalty, but I guess that's measured by how close you are to retirement.
It was really God awful the first couple of years, as the frequent response to any request was "Delta doesn't allow that". I thought those cherished Mid-western values would have included more employer loyalty, but I guess that's measured by how close you are to retirement.
May 25, 2013 | 9:10 am
#8
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And a few legacy-DL FT members are not going to let this "we vs them" silliness die the peaceful death it deserves.
May 25, 2013 | 9:43 am
#9
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