Originally Posted by
StayingHomeIsBetter
Also, consider that, for flight crews, any management-caused delays keep them from their families too.
Is there any wonder that they get frustrated too, and try to enlist some assistance from pax by suggesting that correspondence be directed to management?
Agree with your comments. IME flight crews suggest pax write in to DL with complaints for a couple reasons. First, the crew can't do anything except listen, which is not enough to satisfy many pax. Second, I often hear from FA's that DL doesn't listen to them. Yeah, we know the same feeling but agree with them that a note from us will carry far more weight than one from them. Well, something from us may not mean anything at all either but their point is it will have more impact than anything they suggest in the way of change to DL.