Non-working seats in BE AMS-MSP
Apr 30, 2013, 12:01 pm
#16
Join Date: Jul 2007
Location: Atlanta
Posts: 229
Are you also getting the 15K miles, even though you were only effected by a very short period of time? Although I agree I would be outraged if I were effected, if I was moved no harm done. Those that were effected should write in.
Apr 30, 2013, 12:04 pm
#17
Join Date: May 2010
Programs: Delta Kryptonium
Posts: 1,144
On a JFK - TLV flight in BE our IFE wouldn't work at all & the purser gave us each 15k miles. Then I wrote CS and said that wasn't enough for an 11 hour flight and I felt we deserved 30k total - so my wife & I got another 15k each. I was happy with the 30k each because it was an overnight flight and we just wanted to sleep and read anyway.
Apr 30, 2013, 1:38 pm
#18
Join Date: Apr 2001
Location: Washington State
Programs: Delta Platinum, Marriott Gold
Posts: 330
On a JFK - TLV flight in BE our IFE wouldn't work at all & the purser gave us each 15k miles. Then I wrote CS and said that wasn't enough for an 11 hour flight and I felt we deserved 30k total - so my wife & I got another 15k each. I was happy with the 30k each because it was an overnight flight and we just wanted to sleep and read anyway.
Apr 30, 2013, 2:40 pm
#19
Join Date: Apr 2011
Programs: UA 1K, Marriott LT Titanium, Hyatt Globalist
Posts: 1,069
On a JFK - TLV flight in BE our IFE wouldn't work at all & the purser gave us each 15k miles. Then I wrote CS and said that wasn't enough for an 11 hour flight and I felt we deserved 30k total - so my wife & I got another 15k each. I was happy with the 30k each because it was an overnight flight and we just wanted to sleep and read anyway.
Apr 30, 2013, 3:01 pm
#20
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I'm surprised that the purser (or any other FA) didn't know how to move the seats manually. Aren't they taught how to do this on longhaul aircraft they fly? Or aren't they provided with directions in the documentation available during flight?
May 1, 2013, 5:37 am
#21
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Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
The 747 flight I was on when my seat had issues only had 2 FAs that knew how to do the manual override. The purser was off duty in crew rest, so they had to go get a different FA that was in Y and he showed how to do it.
May 1, 2013, 6:45 am
#22
Original Poster
Join Date: Oct 2006
Location: LIH & MSP
Programs: Skymiles, AA,
Posts: 51
If they hadn't moved us, I was prepared to insist that they figure out the manual recline. Still hard for me to understand how the FA's can just let people sleep on the floor. I guess if it were me, I'd have manually adjusted the seat.
IN any event, we were moved and will get some compensation.
IN any event, we were moved and will get some compensation.