Non-working seats in BE AMS-MSP
 

Hi all,

My wife and I were on an AMS - MSP A330 on Thursday. The entire back half of the BE cabin, rows 4 - 6 were completely dead, no recline, no AVOD, nothing. Luckily for my wife and I there were two enpty seats in row 1, so we were moved (she has back issues). But many others were not so lucky. There were people sleeping on the floor! My question is this: Where do I send my complaint so that the effected people might get some compensation? These seats are expensive, and they did not get the product they paid for!

That really stinks, although I'm not sure DL will just outright compensate the other pax via your complaint unless you were all on the reservation.

I would start here:
http://www.delta.com/contactus/pages...aint/index.jsp

To call or write a letter:
http://www.delta.com/content/www/en_...e-offices.html

Non-working seats in BE AMS-MSP
 

Sounds like an electrical problem. That's a shame.

Definitely worth serious compensation.

WWSBWS

Why are you complaining for other people? Don't you think they are capable of complaining on ther own?

Major safety hazard if people really are sleeping on the floor.

Frequently in situations like this there is some automatic compensation, although sometimes elites get more later, as well as any affected passengers who complain individually. In fact, I've seen pursers distribute service recovery packs on board and IIRC sometimes a GA meets the arriving flight with these things.

Originally we were also affected. Our seat assignment places us in row 4, one of the dead rows. If compensation were to happen automatically, we would be included in the action. It was definately an electrical problem.

I'll keep you informed.

Maybe the purser reported that you were able to change seats. You should not get compensation as e problem was fixed for you by moving to different seats.

They have said that all affected people will get 15,000 miles. Do you think that is OK?

LOL no. Not in my opinion. Maybe if it was economy and you couldn't recline.

$150 (and in SkyMiles, not even in cash)? When DL failed to provide a seat that is worth THOUSANDS of dollars more than a Y ticket? HAHAHAHA.

I am sure some people will accept the SkyPesos, but if it were me, I would be talking to my CC company about a chargeback. 4,000 miles is a looooong flight to sit in a seat that doesn't recline and doesn't have AVOD, especially if I paid for a sleeper seat. Delta should at least credit back most of the difference between J and Y for that flight - and if not, I would be taking it up with AmEx.

Maybe I missed it, but did anyone realize this issue before takeoff? That seems like a major enough mechanical issue to delay/cancel a flight and have it fixed.

I would say 15k and partial refund would be appropiate

Yes, I second that

Imagine if this was on a LAX-SYD flight with no floor space in between the sleepers. I imagined it for a second and almost fainted. Imagine sitting the whole evening flight without recline to Sydney. Just put me in economy with recline. Please?

Lesson: always check the recline when on long-haul sleepers after boarding

One of the first things I do when I board is make sure the seat functions. If there is a problem, I notify the FA or Purser immediately. I did become well versed in how to access and use the manual override switches from a recent flight on a 747. Seat worked fine for most of the flight, until the last few hours where it decided to get into some impossibly odd angle when I pushed the button to bring it back up from a sleeping position.

Not sure how it is on the 333 style seats, but on the 747 if you pull up the seat cushion there is a metal panel you can open to access 4 manual release switches which allow you to move the seat in whatever position you want if the controls are malfunctioning.

I also usually test the seats, but here when both myself and another passenger noticed that they were dead, the Purser told us that they were switched off until we were airborne. I should have challenged this, but accepted it at the time. After we concluded that they were fully dead, I asked if there wasn't a way to mechanically recline. One of the FA's said they thought so, but they didn't know how to do it.