Save Sky Miles II ... if not now, then when?
Apr 13, 2013, 1:29 pm
#31
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,275
$100 plus certain technical resources I would offer privately to the leader of said effort.
I disagree the only ways to get businesses to respond are congressional pressure or litigation. In fact, they can be among the slowest and most expensive. Social media can deal major blows to a company far faster than just about any other avenue these days. Just look at the checked bags for military members fiasco. DL made service members pay for bags they were supposed to pay for, they didn't like it and made a single YouTube video (one that, I might add, demonstrated only that the service members didn't understand their own travel policies and procedures, and DL adhered perfectly to its own policies), yet a week later a significantly red-faced Delta rolled out a new, far more generous checked baggage allowance for service members.
I disagree the only ways to get businesses to respond are congressional pressure or litigation. In fact, they can be among the slowest and most expensive. Social media can deal major blows to a company far faster than just about any other avenue these days. Just look at the checked bags for military members fiasco. DL made service members pay for bags they were supposed to pay for, they didn't like it and made a single YouTube video (one that, I might add, demonstrated only that the service members didn't understand their own travel policies and procedures, and DL adhered perfectly to its own policies), yet a week later a significantly red-faced Delta rolled out a new, far more generous checked baggage allowance for service members.
Last edited by javabytes; Apr 13, 2013 at 1:45 pm
Apr 13, 2013, 7:24 pm
#33
Join Date: May 2012
Posts: 90
And DL has a general counsel and team of lawyers that have looked over every one of these decisions. Have fun with that. Trust me, if changing the SDC rules had the potential to create a devastating effect on their business legally, the change would've had an effective date much further into the future and more advance notice given.
Apr 13, 2013, 9:16 pm
#35
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
Apr 13, 2013, 9:20 pm
#36
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
I guess you missed the part where they said they would honor the SDC terms in the fare rules of already purchased tickets.
Apr 13, 2013, 9:26 pm
#37
Join Date: Jan 2007
Location: CVG
Programs: Delta - PM / MM, UA 1K Starwood-Gold
Posts: 451
Just a couple of suggestions if you don't like the new policy,
1. Never VDB !! Make them IDB you, or someone else.
2. You show up 5 hours early to SDC and you have a sky club membership? Go the the lounge and drink like a fish. and when you hit your limit, keep getting drinks, then go to the washroom and pour them in the toilet. (Important Note: This does NOT apply to Woodford!)
Your other option is to switch ( as much as reasonable for your circumstances ) to another carrier. I moved almost 70% of my business to UA because I;m an international flyer. "Nuf said.
I am a "tweener". I buy a lot of sLUT fares. I also buy a smaller amount of A,P and C. I fly enough to keep PM and 1K. But based on what I have flown so far and booked in the future, I will be lucky to get GM.
1. Never VDB !! Make them IDB you, or someone else.
2. You show up 5 hours early to SDC and you have a sky club membership? Go the the lounge and drink like a fish. and when you hit your limit, keep getting drinks, then go to the washroom and pour them in the toilet. (Important Note: This does NOT apply to Woodford!)
Your other option is to switch ( as much as reasonable for your circumstances ) to another carrier. I moved almost 70% of my business to UA because I;m an international flyer. "Nuf said.
I am a "tweener". I buy a lot of sLUT fares. I also buy a smaller amount of A,P and C. I fly enough to keep PM and 1K. But based on what I have flown so far and booked in the future, I will be lucky to get GM.
Apr 13, 2013, 9:34 pm
#38
Suspended
Join Date: Sep 2012
Programs: DL FO/KM, AA PLT
Posts: 2,594
That said, even on Delta.com under both the "Current Policy" and the "Policy Beginning April 23, 2013" tab, the policy is stated "The same-day travel program is subject to change and the rules in effect on the date of travel will apply." Given DL's wonderous IT, I wouldn't be holding my breath for an easy time to SDC and get the old policy honored after April 23 for tickets purchased before April 23.
Apr 14, 2013, 1:16 am
#39
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Always remember, the rules below are subject to change at any time. Unless otherwise stated, the current rules in effect at the time of your travel, request for a benefit or other transaction will govern that transaction.
Delta and its program partners reserve the right to change program rules, benefits, regulations, Travel Awards, fees, mileage Award levels, and special offers at any time without notice
What part of this did you not understand when you agreed to join the program and its conditions?
DL is happy for you to believe they have the power to change anything they want to at any time even after you have made a purchase, but that is not necessarily the case. DL can say 2+2=5, that doesn't mean they're right.
Apr 14, 2013, 1:19 am
#40
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
And DL has a general counsel and team of lawyers that have looked over every one of these decisions. Have fun with that. Trust me, if changing the SDC rules had the potential to create a devastating effect on their business legally, the change would've had an effective date much further into the future and more advance notice given.
Apr 14, 2013, 1:20 am
#41
Suspended
Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
I guess you missed the part where they said they would honor the SDC terms in the fare rules of already purchased tickets.
Apr 14, 2013, 6:20 am
#43
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
https://www.delta.com/content/www/en...nditions.html#
Always remember, the rules below are subject to change at any time. Unless otherwise stated, the current rules in effect at the time of your travel, request for a benefit or other transaction will govern that transaction.
Delta and its program partners reserve the right to change program rules, benefits, regulations, Travel Awards, fees, mileage Award levels, and special offers at any time without notice
What part of this did you not understand when you agreed to join the program and its conditions?
Always remember, the rules below are subject to change at any time. Unless otherwise stated, the current rules in effect at the time of your travel, request for a benefit or other transaction will govern that transaction.
Delta and its program partners reserve the right to change program rules, benefits, regulations, Travel Awards, fees, mileage Award levels, and special offers at any time without notice
What part of this did you not understand when you agreed to join the program and its conditions?
Apr 14, 2013, 6:38 am
#44
Join Date: Apr 2007
Location: SFO
Programs: UA Silver
Posts: 1,155
I'm in for $100. But I'd like to focus on two things:
(1) award calendar. It is obviously broken. If a product has been broken for years, and the company doesn't fix it or even acknowledge it, it's simply wrong.
(2) sudden rule change (such as award chart) with no advance notice.
The above two are obviously bad practices and everyone should agree, whether HVC or LVC, frequent or non-frequent travelers, DL apologists or normal people.
On the other hand, SDC, MQD, M class bonus, etc., are a little bit weaker arguments. Every loyalty program (airline or hotel) gets devalued over the years, DL is just a little bit faster than others.
(1) award calendar. It is obviously broken. If a product has been broken for years, and the company doesn't fix it or even acknowledge it, it's simply wrong.
(2) sudden rule change (such as award chart) with no advance notice.
The above two are obviously bad practices and everyone should agree, whether HVC or LVC, frequent or non-frequent travelers, DL apologists or normal people.
On the other hand, SDC, MQD, M class bonus, etc., are a little bit weaker arguments. Every loyalty program (airline or hotel) gets devalued over the years, DL is just a little bit faster than others.
Apr 14, 2013, 6:59 am
#45
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
The only folks who need to grow up around here are those those that do not understand basic business concepts and want to whine about every little thing while hiding behind a key board. Nobody wants to step up and work for the change. As in life, those who want something for nothing want it given to them rather than having to do anything for it.
Last edited by longing4piedmont; Apr 14, 2013 at 7:18 am