Unused tickets from 1996!
#1
Original Poster
Join Date: Jun 2000
Location: SAN
Posts: 887
Unused tickets from 1996!
In 1996 I had purchased 2 tickets YUL-LGA. We were unable to travel and canceled the flights before travel We were told that the value of the tickets would be face, minus $100 per ticket, with no expiration.
That does sound strange in 2013. But I had actually verified it 10 years after the fact. My memory is a bit foggy, but I had called Delta a few years ago and was reassured that they still had value.
I know it's a bit crazy to expect to be able to use it now, but I did hold on to them and I am pretty certain that value was grandfathered into them.
When I call now, they have no idea what I'm talking about. The tickets are too old to be in their system.
Does anyone here know what I'm talking about? I'm ready to let this go... but just in case someone has something to contribute, I thought I'd post it.
That does sound strange in 2013. But I had actually verified it 10 years after the fact. My memory is a bit foggy, but I had called Delta a few years ago and was reassured that they still had value.
I know it's a bit crazy to expect to be able to use it now, but I did hold on to them and I am pretty certain that value was grandfathered into them.
When I call now, they have no idea what I'm talking about. The tickets are too old to be in their system.
Does anyone here know what I'm talking about? I'm ready to let this go... but just in case someone has something to contribute, I thought I'd post it.
#2
Join Date: Nov 2007
Location: TPA-MKE-PHX
Programs: Ex DL-DM. MM. TWA-Aviator Plat. HHonors-DVIP, MR-Gold. Nat-Emerald. Avis Chairmn.
Posts: 1,925
You haven't flown Delta in 17 years? Are you planning on doing it now?
If they have no expiration date, they have no expiration date. You may have to jump through some hoops to make it all happen, but I would imagine it is doable.
If they have no expiration date, they have no expiration date. You may have to jump through some hoops to make it all happen, but I would imagine it is doable.
#5
Original Poster
Join Date: Jun 2000
Location: SAN
Posts: 887
I have flown Delta. But these were such a pain to use I've just had them in a drawer.
I also called Delta and since they couldn't pull it up in their system, they couldn't help me. I spoke to a Supervisor who was also pretty clueless.
Is there something online that I could use to show them what the policy was?
They are paper tickets.
I also called Delta and since they couldn't pull it up in their system, they couldn't help me. I spoke to a Supervisor who was also pretty clueless.
Is there something online that I could use to show them what the policy was?
They are paper tickets.
#6
Join Date: May 2002
Location: STL
Programs: DL PM/1MM, DL SkClub LT, Marr LT Plat, IHG Plat, HH Diam
Posts: 2,006
Have you tried contacting Customer Care, rather than the generic reservations number?
If not, give this a shot:
Delta Air Lines, Inc.
Customer Care
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980
Phone: 1-404-773-0305
Hours: Mon-Fri, 8am-7pm ET
If not, give this a shot:
Delta Air Lines, Inc.
Customer Care
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980
Phone: 1-404-773-0305
Hours: Mon-Fri, 8am-7pm ET
#9
Original Poster
Join Date: Jun 2000
Location: SAN
Posts: 887
Just got off the phone with Delta. They managed to find someone who was around in 1996. He confirmed that they have value. They said that since it is not in their system, I would have to take it to the airport to get them to apply the value. I'm going to try that but I'm skeptical... We shall see.
#12
Join Date: May 2006
Programs: Delta Skymiles, Flying Blue
Posts: 717
Contact Customer Service in Atlanta.
Toll Free:
866-715-2170
If getting resistance, drop the name of Kristen Shovlin (Director of Customer Service). Get escalated. At least get to one of her staff.
I have had some good experiences in the past with Delta CS. They even held a ticket because of an illness for 2 years! Never charged me any fees, or anything. Even got me a good seat!
P.S. Why can't you fax or email it to them? Going to the airport without traveling is a royal hassle...
Toll Free:
866-715-2170
If getting resistance, drop the name of Kristen Shovlin (Director of Customer Service). Get escalated. At least get to one of her staff.
I have had some good experiences in the past with Delta CS. They even held a ticket because of an illness for 2 years! Never charged me any fees, or anything. Even got me a good seat!
P.S. Why can't you fax or email it to them? Going to the airport without traveling is a royal hassle...
#13
Original Poster
Join Date: Jun 2000
Location: SAN
Posts: 887
I agree about the hassle of going to the airport. But I'm dropping someone off tomorrow morning... So I will drop by the Delta desk (and hope someone is there). If that does not pan out I will be following your advice. Thanks!
#14
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,101
Fax a paperticket? They will need the actual coupon. Instead of going to airport the OP might be able to mail it in. Sure it's a pain, but for a 1996 ticket you have to use 1996 processes
#15
Join Date: Oct 2009
Location: Up North
Programs: Skymiles, MPL Chase Premier
Posts: 782
Paper tickets are treated like cash in Deltas eyes, for the most part. Take it into an airport and you'll see the experience will be better, but with a lot of weird looks and "omg i haven't seen one of these in ages" types of responses.