Flight Canceled / Changed
Oct 8, 2012 | 3:05 pm
#1
Original Poster
Join Date: Sep 2012
Location: TPA/SRQ
Programs: Hyatt Explorer, Marriott Titanium, AA Plat Pro, UA Silver, Avis Plus, Hertz PC
Posts: 2,692
Flight Canceled / Changed
What do you do when the airlines calls you on the phone to give you a recorded message about your new itinery. This morning Delta called and moved me to a noon flight instead of 1:47 out of MIA to MDW forget that it will cause a long DTW layover, But it will be cutting it real close to make the plane from the cruise ship.
Do I have any rights or recourse?
(UA did it from PSP to me, taking me off a covented nonstop, into ORD and sending me through SFO. So I paid well in advance for a nonstop only to get a connecting flight after the fares soared on AA for the same day depatture. Again customer service was like hey, we dont really care.)
Do I have any rights or recourse?
(UA did it from PSP to me, taking me off a covented nonstop, into ORD and sending me through SFO. So I paid well in advance for a nonstop only to get a connecting flight after the fares soared on AA for the same day depatture. Again customer service was like hey, we dont really care.)
Oct 8, 2012 | 3:11 pm
#2
Join Date: Sep 2002
Location: Orlando, FL, US
Programs: DL-Dirt Medallion;US-Cast Iron Preferred
Posts: 3,617
For the auto rebook, the computer will try to find the "best" match. If that doesn't work best for you, call them and they will work with you. Best to research possible flights before you call, and propose those flights to them.
Oct 8, 2012 | 3:17 pm
#3
Join Date: Jun 2006
Posts: 2,436
What do you do when the airlines calls you on the phone to give you a recorded message about your new itinery. This morning Delta called and moved me to a noon flight instead of 1:47 out of MIA to MDW forget that it will cause a long DTW layover, But it will be cutting it real close to make the plane from the cruise ship.
Do I have any rights or recourse?
(UA did it from PSP to me, taking me off a covented nonstop, into ORD and sending me through SFO. So I paid well in advance for a nonstop only to get a connecting flight after the fares soared on AA for the same day depatture. Again customer service was like hey, we dont really care.)
Do I have any rights or recourse?
(UA did it from PSP to me, taking me off a covented nonstop, into ORD and sending me through SFO. So I paid well in advance for a nonstop only to get a connecting flight after the fares soared on AA for the same day depatture. Again customer service was like hey, we dont really care.)
Oct 8, 2012 | 3:27 pm
#5
Join Date: Jan 2011
Location: New York
Programs: Super-duper Triple Gold Platinum President's Circle - er, Delta American Express
Posts: 1,116
Call, call, call. Schedule changes happen all the time, and changing them over the phone is no big deal.
In fact, I was just able to change a United flight for free that hadn't even been changed by them - the departure flight was changed by them, return flight wasn't, but the phone rep said "I'd be happy to change your return as well."
In fact, I was just able to change a United flight for free that hadn't even been changed by them - the departure flight was changed by them, return flight wasn't, but the phone rep said "I'd be happy to change your return as well."
Oct 8, 2012 | 5:37 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
+1 - The key is to have the alternative you want ready to read off to the CSR. Just calling to complain that something doesn't work isn't going to fix the problem. The tentative rebook is simply the most likely available rebook. It works for most people so it's a proactive thing for the carrier to do. But, if it doesn't work for you, call and ask for what you want.
Oct 8, 2012 | 8:10 pm
#7
Join Date: May 2008
Location: Las Vegas since 11/2023
Programs: No status anywhere anymore, it was fun while it lasted
Posts: 4,648
Agreed, they will often be extremely flexible in cases of schedule change, but it helps to know what you want. Last year my wife was flying AMS-ATL-RDU, they moved the ATL flight to be a half-hour later (arriving RDU after midnight) and I was able to get them to re-route her through BOS and save her over two hours.