Hello FTers!

I am about to write my first (and possibly second) complaint letter due to my recent flights on Delta.

Flight DL114, ATL > BCN on June 25 - we had paid extra for this flight to get the economy comfort seats - it was my sister's first international trip, and I wanted to make sure she'd be able to sleep so we could have a full day in Barcelona when we arrived.

We were told there was an electrical problem. They tried rebooting the AVOD 3 times and it was unsuccessful. We were stuck with a bright white "Welcome Aboard" screen that would not shut off for the entire flight. We ended up having to use our blankets to try and cover the screens, but it did not work.

Also, the flight attendant "ding" sound kept going off approximately every 5-10 minutes due to whatever electrical problem there was - nobody was pushing it. Needless to say we got absolutely zero sleep on this flight, even with the extra legroom and recline.

Flight DL115, BCN > ATL, July 9 - as luck would have it, the AVOD for the back of the plane was non-functional for the entire flight. The flight attendant came over the intercom and let us know that if we were affected by it, we could write in on Delta's website and we would get either SkyPesos or a voucher for the inconvinience.

These two flights were on the same PNR. The flight on June 25th made no mention of writing in (and in my opinion, it was the worse flight of the two). Should I write in one letter, or separate them out into two? Not sure which would be the best course of action.

Thanks!

P.S. First time going int'l through Atlanta - guess they knew how crappy my plane luck was, because there was absolutely no line at immigration, and right when I was prepared to opt-out of the Nude-O-Scope when having to get re-screened, they had to calibrate it and we got sent through the metal detector instead

Now that's a lousy start to a vacation.
The two situations are not related; they just both happened to you. If you combine them into one letter, it makes it longer, never a good strategy, and . . .

Let bad problem = 2 and minor problem = 1.
Your feelings are that the two problems made it worse: 2 + 1 = 4.
CSR's training is to focus on the greater problem: 2 + 1 = 2, or maybe 2.5.

Separate letters, two for each of you.

Ouch! What a terrible way to start a trip. Do you remember what type of metal you were on A330 or 767? (My own curiosity)

As far as letter writing. I would send in an email via their website and then mail in a handwritten letter. You deserve some compensation for not getting what you paid extra for.

Once I sent two emails about a RT describing different issues on the outbound and return. DL combined them and answered once. It seemed to me that I was a victim of the 1 + 2 = 2 problem. I vowed then to not send them at the same time ever again.

However, if OP considers one of the issues significant enough, this could warrant a real mailed letter, with an email about the other flight.

Wow! I never heard a FA use the term SkyPesos!?

A330 both ways. I did try and find a website which showed the tail numbers of the planes, and it looks like they were different. How 2 planes with non-working AVOD got on the same route, I'll never know. But at least I flew back on Monday - I knew some people who were supposed to fly back yesterday on the same route and their flight was cancelled!

Sarcasm noted

Today I had a reservations agent refer to something called "World Business Class"...

The Iron Range lives!

I did 3 separate complaints for individual issues on the same flight day. One of them was a SkyClub issue not the flight itself. I got a single response mentioning all 3 items and apologizing with of course some SkyMiles thrown in. So the answer is it's not worth your time to try and split it up.