FlyerTalk Forums - View Single Post - Better to write one letter or two?

Jul 11, 2012 | 5:12 pm

#2

AKC6

Join Date: Aug 2011

Location: missing YX more every day

Programs: Delta KM/DM/MM, Nexus, CLEAR, Sharriott Plat, IHG Plat, Hilton Sliver (sic), Hertz PC

Posts: 1,160

CSR arithmetic

Quote:

Originally Posted by jessyiniowa

. . . Flight DL114, ATL > BCN on June 25 - we had paid extra for this flight to get the economy comfort seats . . . so we could have a full day in Barcelona when we arrived.

...........................................
. . . we got absolutely zero sleep on this flight . . . .

Flight DL115, BCN > ATL, July 9 . . . the AVOD for the back of the plane was non-functional for the entire flight.
.............................
Should I write in one letter, or separate them out into two? ......................

Now that's a lousy start to a vacation.
The two situations are not related; they just both happened to you. If you combine them into one letter, it makes it longer, never a good strategy, and . . .

Let bad problem = 2 and minor problem = 1.
Your feelings are that the two problems made it worse: 2 + 1 = 4.
CSR's training is to focus on the greater problem: 2 + 1 = 2, or maybe 2.5.

Separate letters, two for each of you.

Reply