Delta Changed my reward flight, charged me more miles.
May 2, 2012, 9:18 am
#16
Join Date: Dec 2009
Location: MSP
Programs: DL GM, AMEX Business Platinum, AMEX Delta Reserve, DL SkyClub Member, Choice PM
Posts: 2,218
Before writing a complaint here ... have you tried calling the Diamond line and requesting that the mistake be reversed?
Many such mistakes ... human error ... can be rectified with a simple call once the error is discovered.
The time it took you to post this issue here ... could have been better resolved making a phone call to the Diamond Medallion line.
Again ... this is all IMHO.
Many such mistakes ... human error ... can be rectified with a simple call once the error is discovered.
The time it took you to post this issue here ... could have been better resolved making a phone call to the Diamond Medallion line.
Again ... this is all IMHO.
May 2, 2012, 9:19 am
#17
Join Date: Dec 2009
Location: MSP
Programs: DL GM, AMEX Business Platinum, AMEX Delta Reserve, DL SkyClub Member, Choice PM
Posts: 2,218
May 2, 2012, 1:24 pm
#18
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Update
After the advice I recieved her on Flyertalk, I called the Diamond desk to ask for the difference. I was first told that I would be unable to get the difference in miles refunded as it was my "choice" to change flights. I then explained the situation again and the agent called their help desk. After about 20 minutes on hold, the Diamond agent did say they should be able to work on this and refund me the difference. He said it would take a while to work it out, but eventually they will post.
Overall the agent was very pleasant to work with. Now I'm just going to wait for the miles to repost.
Overall the agent was very pleasant to work with. Now I'm just going to wait for the miles to repost.
May 2, 2012, 2:19 pm
#19
Join Date: Oct 2009
Programs: Delta GM, AA Gold
Posts: 65
Before writing a complaint here ... have you tried calling the Diamond line and requesting that the mistake be reversed?
Many such mistakes ... human error ... can be rectified with a simple call once the error is discovered.
The time it took you to post this issue here ... could have been better resolved making a phone call to the Diamond Medallion line.
Again ... this is all IMHO.
Many such mistakes ... human error ... can be rectified with a simple call once the error is discovered.
The time it took you to post this issue here ... could have been better resolved making a phone call to the Diamond Medallion line.
Again ... this is all IMHO.
May 2, 2012, 2:29 pm
#20
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
I hate the hipshot 'complain' reaction, and prefer to give the agent the benefit of the doubt - perhaps they didn't reissue it properly, and THOUGHT it went through as an even exchange as a schedule change like it should have?
I'm not saying an enquirery isn't needed, but even Premium Sales and Service agents are still human, and make the odd mistake. It'll get fixed, I'm sure.
I'm not saying an enquirery isn't needed, but even Premium Sales and Service agents are still human, and make the odd mistake. It'll get fixed, I'm sure.
May 2, 2012, 6:27 pm
#21
Join Date: Feb 2010
Location: NYC
Programs: DL FO
Posts: 668
Before writing a complaint here ... have you tried calling the Diamond line and requesting that the mistake be reversed?
Many such mistakes ... human error ... can be rectified with a simple call once the error is discovered.
The time it took you to post this issue here ... could have been better resolved making a phone call to the Diamond Medallion line.
Again ... this is all IMHO.
Many such mistakes ... human error ... can be rectified with a simple call once the error is discovered.
The time it took you to post this issue here ... could have been better resolved making a phone call to the Diamond Medallion line.
Again ... this is all IMHO.
I think some folks feel compelled to respond even when their response is less than helpful. Oh well.
Hope the miles post, OP!
May 10, 2012, 6:04 am
#22
Original Poster
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
UpDate. Delta changed my flights again!
I just checked my email and delta has changed my award itinerary again! They have moved us to a much later flight, now arriving at 8:30pm. This is getting annoying.
I have never had a flight changed twice, is this pretty common with other flyers?
I have never had a flight changed twice, is this pretty common with other flyers?
May 10, 2012, 6:15 am
#23
Join Date: May 2011
Location: Treasure Coast of FL (MCO/MLB/PBI)
Programs: AS MVP, Hilton Diamond, Marriott Platinum
Posts: 844
Unfortunately yes, I've found that Delta is significantly worse than other carriers with both number of changes and the significance of those changes. If I were you, I probably would wait until next month (at the earliest) to call again, as the likelihood of another change for an August departure is relatively high. That would also give your refunded miles time to post so you'll know whether you need to fight that as well.
May 10, 2012, 8:03 am
#24
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
May 10, 2012, 9:09 am
#25
Join Date: Sep 2011
Location: Wherever I happen to be....
Programs: DL EOS...
Posts: 1,111
It was a complete cancel/reissue deal while I slept last week or so. At least they didn't charge me more miles for the privilege of adding several hours to those trips.
I accept schedules change and PM/DM can adapt easy enough (T72 observed, of course) but Fall schedules have been experiencing noticeable changes along my usual routes.
May 10, 2012, 12:19 pm
#26
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
Did you ever get the miles credited to your account? I trust you have the first name and location of the person you talked with on May 2.
Yes, I have had multiple schedule changes, but normally they work in my favor. I rarely book an ideal itinerary uses DL miles. But I usually book my award tickets months in advance. So there is lots of time for schedule changes to happen. Then I call DL and request a different routing, usually a more convenient and less circuitous routing than what I had originally booked.
For this reason I like DL schedule changes.
Yes, I have had multiple schedule changes, but normally they work in my favor. I rarely book an ideal itinerary uses DL miles. But I usually book my award tickets months in advance. So there is lots of time for schedule changes to happen. Then I call DL and request a different routing, usually a more convenient and less circuitous routing than what I had originally booked.
For this reason I like DL schedule changes.
May 10, 2012, 12:27 pm
#27
Join Date: Feb 2009
Location: Iowa, USA
Programs: Delta KM, United 1K, SPG plat
Posts: 415
I inhaled deeply and told them, "instead of asking me, why not just look at the darn map behind you?" Man, I felt good after that! Gave myself some satisfaction! But to those poor folks from out of town who needed help on this rainy day...I must look like an a-hole.
May 10, 2012, 12:31 pm
#28
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
Wow, we are so similar! Today, when I was waiting for the bus, a family came to me and asked which bus they can take to the Empire State Building. I know the answer. I mean, the Empire State Building is on 34th Street, so you take the M34 bus...duh! But instead of taking a small breath to answer them with 4 syllables, I inhaled deeply and told them, "instead of asking me, why not just look at the darn map behind you?" Man, I felt good after that! Gave myself some satisfaction! But to those poor folks from out of town who needed help on this rainy day...I must look like an a-hole. Of course, this is all IMHO.
May 10, 2012, 12:31 pm
#29
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,034
In most cases, when there is a schedule change, agents are given a lot of latitude to help you find alternate arrangements, particularly on the DM line, especially if your flight changed by more than a coupe of hours.
In any case though, if there is going to be a difference in price or miles for any flight change, the agent should tell you that upfront before the change is actually processed. I've made changes to award tickets and the agents have always waited to find out what the difference would be before re-ticketing, even on changes that I initiated.
May 10, 2012, 12:37 pm
#30
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
I hate the hipshot 'complain' reaction, and prefer to give the agent the benefit of the doubt - perhaps they didn't reissue it properly, and THOUGHT it went through as an even exchange as a schedule change like it should have?
I'm not saying an enquirery isn't needed, but even Premium Sales and Service agents are still human, and make the odd mistake. It'll get fixed, I'm sure.
I'm not saying an enquirery isn't needed, but even Premium Sales and Service agents are still human, and make the odd mistake. It'll get fixed, I'm sure.
Seems like something IT might want to look into. (yes, I am joking
)