New Policy: MX Delays less than 3 hrs are no longer eligible for compensation
Nov 13, 2011, 7:53 pm
#16
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
Well 1 hour I agree with. 3 hours is another story, esp if it causes you to miss a connection and then perhaps miss something else.
That being said, I've been delayed 24 hrs before and DL didn't offer me anything til I complained.
That being said, I've been delayed 24 hrs before and DL didn't offer me anything til I complained.
Nov 13, 2011, 11:30 pm
#17
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,978
This was part of the SkyPriority program...increased compensation or an effort of goodwill gestures during major delays. It was actually printed on the promotional materials cycled internally. At the beginning it worked...when there were major delays or problems (2-3 hours mx delay counts in my opinion), they would send you a letter (should be an easily automated process) that would apologize and sometimes contain miles. No need to go overboard, but the letter in itself was a nice offering and a few miles never hurt. Havent gotten one of those in more than a year with more than my fair share of IROPs. Im just wondering why they are chopping some of the SkyPriority benefits that were part of the program.
Nov 13, 2011, 11:50 pm
#18
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,276
This was part of the SkyPriority program...increased compensation or an effort of goodwill gestures during major delays. It was actually printed on the promotional materials cycled internally. At the beginning it worked...when there were major delays or problems (2-3 hours mx delay counts in my opinion), they would send you a letter (should be an easily automated process) that would apologize and sometimes contain miles. No need to go overboard, but the letter in itself was a nice offering and a few miles never hurt. Havent gotten one of those in more than a year with more than my fair share of IROPs. Im just wondering why they are chopping some of the SkyPriority benefits that were part of the program.
Nov 15, 2011, 10:43 am
#19
Join Date: Apr 2003
Location: CLT
Programs: AA ExPlat, Hyatt Globalist, Bonvoy Lifetime Titanium
Posts: 1,551
So I e-mailed Delta through "contact us" and they responded with a $50 delta credit and 5,000 Skymiles. I am a Gold Medallion.
Should I contact them again and let them know that I have spoken with other individuals on the same flight and they received $150 delta credit and ask what caused the difference between the two compensation payouts?
Should I contact them again and let them know that I have spoken with other individuals on the same flight and they received $150 delta credit and ask what caused the difference between the two compensation payouts?
Nov 15, 2011, 10:56 am
#20
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,276
So I e-mailed Delta through "contact us" and they responded with a $50 delta credit and 5,000 Skymiles. I am a Gold Medallion.
Should I contact them again and let them know that I have spoken with other individuals on the same flight and they received $150 delta credit and ask what caused the difference between the two compensation payouts?
Should I contact them again and let them know that I have spoken with other individuals on the same flight and they received $150 delta credit and ask what caused the difference between the two compensation payouts?
Nov 15, 2011, 11:43 am
#21
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
UA used to have a good track record of fair (as most folks saw it) compensation for MX delays. Especially to elites. Usually miles or e voucher. The CO takeover, er, merger, seems to be reversing that.
Nov 15, 2011, 1:07 pm
#22
Join Date: Oct 2010
Location: SEA
Programs: UA 1K, AS MVPG, DL GM, Marriott Titanium, Hilton Diamond
Posts: 2,266
CO has always been the stingiest of all US carriers for compensation. I have received $25 and $50 vouchers for 6+ hr mechanicals and overnights as a Platinum. Haven't received a voucher yet since dropping to Gold but then again I don't really fly them anymore....only Copa Airlines now.
Nov 15, 2011, 1:16 pm
#23
Join Date: Oct 2011
Posts: 10
Awww memories - about 2 months ago I had a direct flight from TYS-MSP that was delayed 4 hours due to bathroom toilet problems. Never did hear why, I'm not really sure I want to. But we got free booze without a voucher, but the FA was kind of a tool (super annoying friendly type).
Nov 15, 2011, 1:20 pm
#24
Join Date: Apr 2003
Location: Atlanta
Programs: AA Lifetime Gold, Marriott Silver, Starwood Platinum
Posts: 3,656
This has been ACS's "new" policy since the summer. Delay must be more then 3 hours to receive the following:
$50 TCV or 2500 miles for domestic
$100 TCV or 5,000 miles international
$50 TCV or 2500 miles for domestic
$100 TCV or 5,000 miles international
Nov 15, 2011, 3:34 pm
#25
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,408
My friend who used to be an airport RedCoat told me in the past that the "unpublished" comp - DL's fault, of course - was 2-5 hours $100 and 5+ hours $200 for PM/DM and substantially less for SM/GM. Perhaps this is a recent change.
Just over a month ago, I eMailed about how poorly a MX was handled which resulted in a delay of just under 2 hours, and they called me and gave me $200.
Also . . . similar to what zsmith says above . . .
I arrived in PIT from Europe last night, and, I discovered DL3170 DTW/MDT had been diverted to PIT for MX. It ended up being 6 hours late. They were on the concourse PA system telling everyone that they would get a $50 voucher - - and . . . . PEANUTS AND PRETZELS!!!
Just over a month ago, I eMailed about how poorly a MX was handled which resulted in a delay of just under 2 hours, and they called me and gave me $200.
Also . . . similar to what zsmith says above . . .
I arrived in PIT from Europe last night, and, I discovered DL3170 DTW/MDT had been diverted to PIT for MX. It ended up being 6 hours late. They were on the concourse PA system telling everyone that they would get a $50 voucher - - and . . . . PEANUTS AND PRETZELS!!!
Nov 15, 2011, 6:39 pm
#26
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
As a comparison on AA for a flight cancelled inexplicably:
Please accept our apology for your cancelled flight yesterday. It must have been frustrating; and there is no question that you were inconvenienced.
While on-time performance is a top priority at American, the many uncontrollable factors associated with air travel make some delays and cancellations inevitable. Nevertheless, we should always do everything possible to make such situations a little less frustrating.
As a gesture of goodwill and to encourage your future business, we have added 2,000 bonus miles to each of your AAdvantageŽ accounts. These adjustments will be reflected in your account very soon
Please accept our apology for your cancelled flight yesterday. It must have been frustrating; and there is no question that you were inconvenienced.
While on-time performance is a top priority at American, the many uncontrollable factors associated with air travel make some delays and cancellations inevitable. Nevertheless, we should always do everything possible to make such situations a little less frustrating.
As a gesture of goodwill and to encourage your future business, we have added 2,000 bonus miles to each of your AAdvantageŽ accounts. These adjustments will be reflected in your account very soon
Nov 16, 2011, 6:41 am
#27
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
Guess they're getting stingier with the miles, or you have to have higher status and send a complaint to get more. With my usual domestic trip times and routings, a MX will result in a missed connection and overnight stay... and if I get stuck overnight somewhere at Delta's fault then I expect a lot more than a $50 voucher or 2.5k miles.