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Old Aug 24, 2011 | 3:36 pm
  #31  
::JUJUBE
 
Join Date: Apr 2011
Location: New York, NY
Programs: AA EXP, DL PM
Posts: 66
Originally Posted by baccarat0809

UP2A= DM desiring to use SWU to upgrade
UP2B= PM desiring to use SWU to upgrade
UP2= Full Y elite desiring complimentary upgrade
UP3D= DM desiring complimentary upgrade
UP3= PM desiring complimentary upgrade
UP4= GM desiring complimentary upgrade
UP5= FO desiring complimentary upgrade
UP6= Companion/AF/KL/AS elite desiring complimentary upgrade
What is the correct way to discuss with rez agent regarding the upgrade code basis? Any special lingo? I always end up tongue tied when I know they are putting me up for a waitlist but perhaps the upgrade basis isnt right...
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Old Aug 24, 2011 | 3:38 pm
  #32  
enyc
 
Join Date: Aug 2011
Posts: 3
Thanks! I will try to steer them towards UP2B next time and see how it goes!
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Old Aug 24, 2011 | 3:51 pm
  #33  
javabytes
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Join Date: Apr 2009
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Originally Posted by enyc
If UP3 is the "wrong" code, any idea what the "right" code is? I tried three different phone agents today with no luck - my SWU did not get me higher up on the upgrade list. It would be great to be able to steer the phone reps in the right direction.
Ask them to uncheck you in first. I think this may have something to do with it. My basic understanding is that they don't code the number directly (UP2B, UP3, etc.)... they need to apply the SWU properly and the result will be a higher upgrade waitlist priority. If you are still UP3 or lower, something is still wrong.

Lead them down the path. If you are a PM, ask them what your upgrade priority is. If they say UP3, ask them what UP2B indicates. Let them say "PM using an SWU to upgrade". Then ask them why you are UP3 instead of UP2B.
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