Really, only one piece of luggage from Japan to U.S.
Mar 31, 2011, 10:08 pm
#1
Original Poster
Join Date: Dec 2005
Location: Japan
Posts: 5,578
Really, only one piece of luggage from Japan to U.S.
Mrs. EX using her next to last NW bizperks ticket for NRT-LAX flight. At the time of booking she was Gold, of course after Feb this year, she is just a General Member. Is it correct that DL only allows for one piece of luggage free of charge on this trip? She was told that by DL in Japan.
Appreciate your response.
Appreciate your response.
Mar 31, 2011, 10:16 pm
#2
Join Date: Dec 2009
Location: WAS
Posts: 3,015
According to the baggage page, she'd be able to take two pieces.
Mar 31, 2011, 10:35 pm
#3
Original Poster
Join Date: Dec 2005
Location: Japan
Posts: 5,578
According to the baggage page, she'd be able to take two pieces.
You may check up to two bags that meet our size & weight restrictions at no extra charge when traveling internationally to or from most destinations outside of the U.S., Canada, and Europe."
Why would DL Japan tell her only one piece is acceptable free of charge?
Apr 1, 2011, 1:19 pm
#4
Join Date: Apr 2010
Location: NYC
Programs: Miles&more, SPG, Hyatt
Posts: 536
Mrs. EX using her next to last NW bizperks ticket for NRT-LAX flight. At the time of booking she was Gold, of course after Feb this year, she is just a General Member. Is it correct that DL only allows for one piece of luggage free of charge on this trip? She was told that by DL in Japan.
Appreciate your response.
Appreciate your response.
Apr 1, 2011, 2:24 pm
#5
Join Date: Dec 2009
Location: WAS
Posts: 3,015
Apr 1, 2011, 2:39 pm
#6
Original Poster
Join Date: Dec 2005
Location: Japan
Posts: 5,578
We called DL back and the now confirmed that she indeed is entitled to two pieces of baggage at 23 kgs each. The old wisdom, if you are not happy with an answer, hang up and call again, proved to be true again.
Apr 1, 2011, 2:58 pm
#7
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
Posts: 10,725
Some NW DL flights/fare class out of NRT is one bag at 20kg.
I had issues whenever I have a few days NRT layover and is taking business supplies to MNL or BKK. When I check in at NRT for onward flight to MNL or BKK I would be denied the extra bag and weight allowance by the TA initially until I show her my full itinerary showing my flight from US or ask for a supervisor.
I had issues whenever I have a few days NRT layover and is taking business supplies to MNL or BKK. When I check in at NRT for onward flight to MNL or BKK I would be denied the extra bag and weight allowance by the TA initially until I show her my full itinerary showing my flight from US or ask for a supervisor.
Apr 3, 2011, 2:39 am
#8
Join Date: Oct 2007
Location: Southeast USA
Programs: various
Posts: 6,710
Some NW DL flights/fare class out of NRT is one bag at 20kg.
I had issues whenever I have a few days NRT layover and is taking business supplies to MNL or BKK. When I check in at NRT for onward flight to MNL or BKK I would be denied the extra bag and weight allowance by the TA initially until I show her my full itinerary showing my flight from US or ask for a supervisor.
I had issues whenever I have a few days NRT layover and is taking business supplies to MNL or BKK. When I check in at NRT for onward flight to MNL or BKK I would be denied the extra bag and weight allowance by the TA initially until I show her my full itinerary showing my flight from US or ask for a supervisor.