“Shena”: The Definitive “Shenanigans” Thread
Oct 15, 2017, 12:00 pm
#2866
Join Date: May 2015
Posts: 2,881
People ask gate agents why they never got a text message about a flight change, or they ask to get a receipt emailed to them, or they want to update their SkyMiles account info. If gate agents couldn’t do these things, then we’d be complaining that no one at Delta is empowered to do anything, right? This kind of info isn’t just open on the main screen, but it can be pulled up if needed.
Oct 15, 2017, 3:40 pm
#2867
Join Date: Jul 2009
Location: LAX
Programs: DL, AS, Marriott, Hyatt, National
Posts: 862
.FWIW, I've worked with several GAs who have invited me to look at their screen while assisting me, but it's never been prompted by me.
Oct 15, 2017, 10:50 pm
#2868
Join Date: Jan 2012
Posts: 585
People ask gate agents why they never got a text message about a flight change, or they ask to get a receipt emailed to them, or they want to update their SkyMiles account info. If gate agents couldn’t do these things, then we’d be complaining that no one at Delta is empowered to do anything, right? This kind of info isn’t just open on the main screen, but it can be pulled up if needed.
Oct 15, 2017, 11:14 pm
#2869
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Perhaps, but many people do OLCI (or now let the app check in for them automatically) and don't check a bag. Others have minimal, if any, contact with DL agents before the gate because they use the kiosk or do curbside check in for bags. DL seems to want to encourage these behaviors to reduce costs, so for example DL sometimes forces people to try the kiosk before they are permitted to see an agent, even if their details clearly require check in by an agent.
Oct 16, 2017, 7:34 am
#2870
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
I was #1 and did not get the upgrade on no-show, and a relatively obvious nonrev did. Complained and I got an apology phone call and that the GA would be 'disciplined' (as well as 9K miles but what I wanted was the GA discipline part).
Imo, this needs to stop. Either modify the policy to say nonrevs get noshow seats, or enforce the upgrade hierarchy policies.
Petty, probably, but I've taken to taking screen shots of the upgrade and standby lists, to upload for proof.
Last edited by kitkat77; Oct 16, 2017 at 7:42 am
Oct 16, 2017, 7:48 am
#2871
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
I'm with MSPEconomist. Report, report, report. Use delta dot com complaint form, as I've found the best results there.
I was #1 and did not get the upgrade on no-show, and a relatively obvious nonrev did. Complained and I got an apology phone call and that the GA would be 'disciplined' (as well as 9K miles but what I wanted was the GA discipline part).
Imo, this needs to stop. Either modify the policy to say nonrevs get noshow seats, or enforce the upgrade hierarchy policies.
Petty, probably, but I've taken to taking screen shots of the upgrade and standby lists, to upload for proof.
I was #1 and did not get the upgrade on no-show, and a relatively obvious nonrev did. Complained and I got an apology phone call and that the GA would be 'disciplined' (as well as 9K miles but what I wanted was the GA discipline part).
Imo, this needs to stop. Either modify the policy to say nonrevs get noshow seats, or enforce the upgrade hierarchy policies.
Petty, probably, but I've taken to taking screen shots of the upgrade and standby lists, to upload for proof.
Oct 16, 2017, 7:47 pm
#2873
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
I’m sure it’s nothing but sure does make one wonder and go hmmmm.
On 2004 ATL-PBI today and been #1 for 3 or 4 seats all day and last night since checking in.
Lo and behold get to the gate after my inbound and I am now 1 for 29 for 0 seats and 3 people upgraded that as of 2 hours ago weren’t on the upgrade list.
I last checked about an hour before the flight as we were on final approach.
On 2004 ATL-PBI today and been #1 for 3 or 4 seats all day and last night since checking in.
Lo and behold get to the gate after my inbound and I am now 1 for 29 for 0 seats and 3 people upgraded that as of 2 hours ago weren’t on the upgrade list.
I last checked about an hour before the flight as we were on final approach.
Last edited by apodo77; Oct 17, 2017 at 9:35 am
Oct 16, 2017, 7:52 pm
#2874
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
Could be SDC directly into FC or coach passengers without status accepting buy up offers to FC.
Oct 16, 2017, 7:56 pm
#2875
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Its the last flight of the day and the prior flight was at 8pm.
How could the SDC take place after the other last flight of the day left. As posted ckecked at 8:30 Eastern and was still 1 for 3.
All 3 who got F are shown as upgraded on the app.
Last edited by apodo77; Oct 16, 2017 at 8:03 pm
Oct 16, 2017, 8:01 pm
#2876
Join Date: Jul 2009
Location: LAX
Programs: DL, AS, Marriott, Hyatt, National
Posts: 862
Oct 16, 2017, 8:07 pm
#2877
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
I commute from PBI (through ATL) weekly and there has never been a buy up offer on checking in the 3 years I have been doing it.
Its the last flight of the day and the prior flight was at 8pm.
How could the SDC take place after the other last flight of the day left. As posted ckecked at 8:30 Eastern and was still 1 for 3.
All 3 who got F are shown as upgraded on the app.
Its the last flight of the day and the prior flight was at 8pm.
How could the SDC take place after the other last flight of the day left. As posted ckecked at 8:30 Eastern and was still 1 for 3.
All 3 who got F are shown as upgraded on the app.
AFAIK you can SDC even after your old flight's scheduled departure time has passed, assuming that your ticket hasn't been cancelled as a no show. In fact, when IROPs has caused me to miss a connections, sometimes agents rebook me using SDC as that seems to be the easiest way if there's (fare class or FC as applicable) availability. It might be an elite privilege.
Oct 16, 2017, 8:07 pm
#2878
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,117
I’m sure it’s nothing but sure does make one wonder.
On 2004 ATL-PBI today and been #1 for 3 or 4 seats all day and last night since checking in.
Lo and behold get to the gate after my inbound and I am now 1 for 29 for 0 seats and 3 people upgraded that as of 2 hours ago weren’t on the upgrade list.
Things that make you go hmmmmm.
On 2004 ATL-PBI today and been #1 for 3 or 4 seats all day and last night since checking in.
Lo and behold get to the gate after my inbound and I am now 1 for 29 for 0 seats and 3 people upgraded that as of 2 hours ago weren’t on the upgrade list.
Things that make you go hmmmmm.
Oct 16, 2017, 8:12 pm
#2879
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
Doesnt seem right to me but no expert. Also I checked and they were still selling 3 F seats as of about 2 hours prior to the flight. I do that on occasion to see if there really are seats left.
Last edited by apodo77; Oct 17, 2017 at 9:37 am
Oct 16, 2017, 8:17 pm
#2880
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,409
IIRC if someone is confirmed and ticketed on the flight but hasn't checked in yet, the seat isn't considered to be available (although it will appear empty on the seat map if the passenger hasn't yet selected a seat before checking in). Otherwise looking at the upgrade list on the app when OLCI opens at T-24 (ignoring the complexities of connecting passengers) would always look like most/all of the seats in the FC cabin are "available", with the numbers declining as passengers check in. It doesn't seem to happen this way.