Thank You Jeff!
Jan 5, 2011, 7:02 am
#31
Original Poster
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You hit the nail on the head... Thanks for understanding. What DL has done for me is FAR from the norm. Not something many folks here would even want to have on a public forum. Nice to see them go the extra mile for a loyal customer.
Originally Posted by florin
I just think that it's good to know that sometimes, DL does pull through for Elites. I've had a situation several years ago when NW came through for me and I really appreciated that (and still do).
Had the OP posted the details then everyone would expect the same treatment and a rare favor would be expected as the norm, which is not ok IMO.
Thanks for the post, Denolloyd!
Had the OP posted the details then everyone would expect the same treatment and a rare favor would be expected as the norm, which is not ok IMO.
Thanks for the post, Denolloyd!
Jan 5, 2011, 7:36 am
#32
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Jan 5, 2011, 8:15 am
#33
Suspended
Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
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Jan 5, 2011, 8:28 am
#34
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Actually that's a feature of the new improved programming. They see that it is you logging in and they know you really want to divest yourself of all your skymiles so that you can move on to US and CO. They're just helping you to accomplish that fine goal.
Jan 5, 2011, 8:30 am
#35
Join Date: Sep 2010
Programs: DL Diamond, United GS, Hilton Diamond,
Posts: 260
The brakes on this train are starting to feel a little spongy.
Jan 5, 2011, 8:36 am
#36
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Join Date: Nov 2003
Location: Tucson, AZ, USA. UA 1K, reluctant but * best in class * DL FO/MM. Former BA jumpseat rider and scourge of Dilbertian management and apologists. As LX might - and do - say: "....an experienced frequent flyer of international airlines"
Posts: 3,386
Jan 5, 2011, 8:51 am
#37
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^
Jan 5, 2011, 9:12 am
#38
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Location: LAX/BOS/HKG/AMS/SFO...hmm, I need a life.
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Jan 5, 2011, 7:21 pm
#39
Join Date: Sep 2010
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Jan 5, 2011, 7:43 pm
#40
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Jan 5, 2011, 8:25 pm
#41
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
I've also had help from senior Delta management more than once for sticky situations - they made sure my problem was resolved and that I received superb customer service. Many thanks to them.
And just last week there was a fantastic DCA Sky Club staffer and a fantastic gate agent at DCA who helped me enormously when I was in the process of becoming a stranded passenger after a looming misconnect threatened to ruin my trip. Great experiences like this keep me flying Delta for many of my flights (even though I have been diversifying my flying now primarily because of problems with Skymiles redemptions.
And just last week there was a fantastic DCA Sky Club staffer and a fantastic gate agent at DCA who helped me enormously when I was in the process of becoming a stranded passenger after a looming misconnect threatened to ruin my trip. Great experiences like this keep me flying Delta for many of my flights (even though I have been diversifying my flying now primarily because of problems with Skymiles redemptions.
Jan 5, 2011, 8:38 pm
#42
Join Date: Feb 2009
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You hit the nail on the head... Thanks for understanding. What DL has done for me is FAR from the norm. Not something many folks here would even want to have on a public forum. Nice to see them go the extra mile for a loyal customer.
You hit the nail on the head... Thanks for understanding. What DL has done for me is FAR from the norm. Not something many folks here would even want to have on a public forum. Nice to see them go the extra mile for a loyal customer.
Jan 6, 2011, 12:06 am
#43
Join Date: Jun 2004
Location: SDF
Programs: DL DM (1.1MM), MR TEL, HH DL, Avis P+ National Ex+, blah blah blah
Posts: 1,033
The DL people
With all due respect to the OP, I find that the ones I'm thanking most often are the DL front-liners that help me out of IRROPS, baggage misconnects, etc.
These people are knowledgeable, and empowered to make things right on their own. Kudos to all the good DL people out there that have kept me loyal to DL.
These people are knowledgeable, and empowered to make things right on their own. Kudos to all the good DL people out there that have kept me loyal to DL.
Jan 6, 2011, 12:20 am
#44
Join Date: May 2008
Programs: DL AA UA
Posts: 2,359
With all due respect to the OP, I find that the ones I'm thanking most often are the DL front-liners that help me out of IRROPS, baggage misconnects, etc.
These people are knowledgeable, and empowered to make things right on their own. Kudos to all the good DL people out there that have kept me loyal to DL.
These people are knowledgeable, and empowered to make things right on their own. Kudos to all the good DL people out there that have kept me loyal to DL.
Jan 6, 2011, 12:44 am
#45
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I agree. The front line people are often great. Most of the people working on Virginia Ave. are great. While Jeff seems to be a nice guy, and I have nothing against him personally, he is no friend to frequent flyers. If DL had wanted a customer-pleasing head of loyalty, they would have chosen someone like Bob Soukup when NW and DL were merged. Instead, they went/stayed with a rev. mgmt./accounting type. Financially, that may have been the best decision for DL, and I'm sure in the short-run it probably has been. However, I am of the opinion that first you keep your customers happy, then you will have even more revenue to manage. Of course, I could be wrong.